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How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model

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  • Prem Borle

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Occupational Medicine, Augustenburger Platz 1, 13353 Berlin, Germany)

  • Kathrin Reichel

    (Independent Researcher in Occupational Health, 10245 Berlin, Germany)

  • Fiona Niebuhr

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Occupational Medicine, Augustenburger Platz 1, 13353 Berlin, Germany)

  • Susanne Voelter-Mahlknecht

    (Charité—Universitätsmedizin Berlin, Corporate Member of Freie Universität Berlin and Humboldt Universität zu Berlin, Institute of Occupational Medicine, Augustenburger Platz 1, 13353 Berlin, Germany)

Abstract

The technostress model has introduced different factors to consider when assessing how information and communication technologies impact individuals in different work settings. This systematic review gathers evidence regarding associations between occupational exposure to technostress and health or work outcomes. In addition, we highlight typical methodological constraints of the technostress model. We conducted electronic literature searches in June 2020 (PubMed, PubMed Central, Web of Science, Scopus, PsycInfo, PsycArticles) and independently screened 321 articles. We report on 21 articles meeting eligibility criteria (working population, technostress exposure, health or work outcome, quantitative design). The most frequently examined techno-stressors, i.e., factors of technostress, were techno-overload and techno-invasion. Techno-stressors were consistently associated with adverse health and work outcomes, apart from a positive impact on work engagement. However, studies may be subject to considerable conceptual overlap between exposure and outcome measures. Future technostress research would benefit from reducing heterogeneity in technostress measures, assessing their external validity and focussing on specific techno-stressors.

Suggested Citation

  • Prem Borle & Kathrin Reichel & Fiona Niebuhr & Susanne Voelter-Mahlknecht, 2021. "How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model," IJERPH, MDPI, vol. 18(16), pages 1-19, August.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:16:p:8673-:d:615803
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    Cited by:

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    2. Pang, Hua & Ruan, Yang, 2023. "Can information and communication overload influence smartphone app users' social network exhaustion, privacy invasion and discontinuance intention? A cognition-affect-conation approach," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    3. Chiara Panari & Giorgio Lorenzi & Marco Giovanni Mariani, 2021. "The Predictive Factors of New Technology Adoption, Workers’ Well-Being and Absenteeism: The Case of a Public Maritime Company in Venice," IJERPH, MDPI, vol. 18(23), pages 1-14, November.
    4. Chiara Consiglio & Nicoletta Massa & Valentina Sommovigo & Luigi Fusco, 2023. "Techno-Stress Creators, Burnout and Psychological Health among Remote Workers during the Pandemic: The Moderating Role of E-Work Self-Efficacy," IJERPH, MDPI, vol. 20(22), pages 1-23, November.
    5. Elisabeth Rohwer & Joelle-Cathrin Flöther & Volker Harth & Stefanie Mache, 2022. "Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress," IJERPH, MDPI, vol. 19(6), pages 1-30, March.
    6. Juliana Salvadorinho & Leonor Teixeira, 2023. "Happy and Engaged Workforce in Industry 4.0: A New Concept of Digital Tool for HR Based on Theoretical and Practical Trends," Sustainability, MDPI, vol. 15(3), pages 1-29, February.
    7. Valentina Sommovigo & Chiara Bernuzzi & Georgia Libera Finstad & Ilaria Setti & Paola Gabanelli & Gabriele Giorgi & Elena Fiabane, 2023. "How and When May Technostress Impact Workers’ Psycho-Physical Health and Work-Family Interface? A Study during the COVID-19 Pandemic in Italy," IJERPH, MDPI, vol. 20(2), pages 1-23, January.
    8. Gabriele Giorgi & Antonio Ariza-Montes & Nicola Mucci & Antonio L. Leal-Rodríguez, 2022. "The Dark Side and the Light Side of Technology-Related Stress and Stress Related to Workplace Innovations: From Artificial Intelligence to Business Transformations," IJERPH, MDPI, vol. 19(3), pages 1-5, January.
    9. Mehmet Akif Çini & Meral Erdirençelebi & Abdullah Zübeyr Akman, 2023. "The Effect of Organization Employees' Perspective on Digital Transformation on Their Technostress Levels and Performance: A Public Institution Example," Central European Business Review, Prague University of Economics and Business, vol. 2023(4), pages 33-57.
    10. Xinghua Wang & Zhenyu Li & Zhangdong Ouyang & Yanping Xu, 2021. "The Achilles Heel of Technology: How Does Technostress Affect University Students’ Wellbeing and Technology-Enhanced Learning," IJERPH, MDPI, vol. 18(23), pages 1-17, November.

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