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Technostress creators, personality traits, and job burnout: A fuzzy-set configurational analysis

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  • Khedhaouria, Anis
  • Cucchi, Alain

Abstract

Building on the transactional perspective of stress and the complexity theory, we analyzed the effects of personality traits and technostress creators on job burnout by applying the fuzzy-set configurational approach (fsQCA) on a sample of 161 senior managers. Our findings reveal nine substitutable configurations in which different combinations of personality traits may react in different ways to technostress creators and cope differently with job burnout. Five configurations may lead to high job burnout, and four configurations may lead to low and medium job burnout. The multiple configurations provided can help senior managers to understand that there is not a single optimal path leading to high (vs. low/medium) job burnout but rather different paths, depending on different combinations of personality traits. Indeed, our findings can help senior managers to establish “personalized” preventive actions, depending on different combinations of personality traits in order to prevent high levels of stress.

Suggested Citation

  • Khedhaouria, Anis & Cucchi, Alain, 2019. "Technostress creators, personality traits, and job burnout: A fuzzy-set configurational analysis," Journal of Business Research, Elsevier, vol. 101(C), pages 349-361.
    • Handle: RePEc:eee:jbrese:v:101:y:2019:i:c:p:349-361
    DOI: 10.1016/j.jbusres.2019.04.029
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    Cited by:

    1. Talwar, Shalini & Srivastava, Shalini & Sakashita, Mototaka & Islam, Nazrul & Dhir, Amandeep, 2022. "Personality and travel intentions during and after the COVID-19 pandemic: An artificial neural network (ANN) approach," Journal of Business Research, Elsevier, vol. 142(C), pages 400-411.
    2. Kumar, Satish & Sahoo, Saumyaranjan & Lim, Weng Marc & Kraus, Sascha & Bamel, Umesh, 2022. "Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    3. Dedeoglu, Bekir Bora & Boğan, Erhan & Kucukergin, Kemal Gurkan & Birinci, Muhammet Cenk, 2023. "Are tourists afraid of the unknown? Examining the role of travel constraints and tourist xenophobia with symmetric and asymmetric perspectives," Journal of Business Research, Elsevier, vol. 165(C).
    4. Khedhaouria, Anis & Montani, Francesco & Jamal, Arshad & Hussain Shah, Mahmood, 2024. "Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    5. Haddoud, Mohamed Yacine & Onjewu, Adah-Kole Emmanuel & Al-Azab, Mahmoud Ramadan & Elbaz, Ahmed Mohamed, 2022. "The psychological drivers of entrepreneurial resilience in the tourism sector," Journal of Business Research, Elsevier, vol. 141(C), pages 702-712.
    6. Elisabeth Rohwer & Joelle-Cathrin Flöther & Volker Harth & Stefanie Mache, 2022. "Overcoming the “Dark Side” of Technology—A Scoping Review on Preventing and Coping with Work-Related Technostress," IJERPH, MDPI, vol. 19(6), pages 1-30, March.
    7. Laouiti, Rahma & Haddoud, Mohamed Yacine & Nakara, Walid Adam & Onjewu, Adah-Kole Emmanuel, 2022. "A gender-based approach to the influence of personality traits on entrepreneurial intention," Journal of Business Research, Elsevier, vol. 142(C), pages 819-829.
    8. Abir Dhaouadi & Anis Khedhaouria & Neila Boulila, 2024. "The Adverse Consequences of Technostress on Strain and Turnover Intentions Among Auditors: The Mitigating Effect of Segmentation Mindset," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 23(3), pages 551-570, June.
    9. Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    10. Manh-Tung Ho & Peter Mantello & Hong-Kong T. Nguyen & Quan-Hoang Vuong, 2021. "Affective computing scholarship and the rise of China: a view from 25 years of bibliometric data," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-14, December.
    11. Ion Ovidiu Panisoara & Iulia Lazar & Georgeta Panisoara & Ruxandra Chirca & Anca Simona Ursu, 2020. "Motivation and Continuance Intention towards Online Instruction among Teachers during the COVID-19 Pandemic: The Mediating Effect of Burnout and Technostress," IJERPH, MDPI, vol. 17(21), pages 1-28, October.
    12. Liu, Pei & Li, Xin & Liu, Nan & Ma, Yu & Wang, Xiaotian & Li, Aimei, 2022. "Is cyber anxiety signaling useful? An examination of leader’s emotional and behavioral reactions," Journal of Business Research, Elsevier, vol. 146(C), pages 1-12.
    13. Ninaus, Katharina & Diehl, Sandra & Terlutter, Ralf, 2021. "Employee perceptions of information and communication technologies in work life, perceived burnout, job satisfaction and the role of work-family balance," Journal of Business Research, Elsevier, vol. 136(C), pages 652-666.
    14. Torres, Carla Cecilia, 2021. "Adaptation and Validation of Technostress Creators and Technostress Inhibitors Inventories in a Spanish-Speaking Latin American Country," Technology in Society, Elsevier, vol. 66(C).
    15. Gkillas, Konstantinos & Manickavasagam, Jeevananthan & Visalakshmi, S., 2022. "Effects of fundamentals, geopolitical risk and expectations factors on crude oil prices," Resources Policy, Elsevier, vol. 78(C).
    16. Prem Borle & Kathrin Reichel & Fiona Niebuhr & Susanne Voelter-Mahlknecht, 2021. "How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model," IJERPH, MDPI, vol. 18(16), pages 1-19, August.
    17. Prem Borle & Kathrin Reichel & Susanne Voelter-Mahlknecht, 2021. "Is There a Sampling Bias in Research on Work-Related Technostress? A Systematic Review of Occupational Exposure to Technostress and the Role of Socioeconomic Position," IJERPH, MDPI, vol. 18(4), pages 1-22, February.
    18. Sarkar, Juhi Gahlot & Sarkar, Abhigyan & Balaji, M.S., 2020. "The “right-to-refuse-service” paradox: Other customers’ perception of discretionary service denial," Journal of Business Research, Elsevier, vol. 121(C), pages 686-695.
    19. Marie Romuald Pouka Pouka & Viviane Ondoua Biwolé, 2024. "Does causal analysis improve the understanding of entrepreneurial support for SME performance?," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 14(1), pages 1-15, December.
    20. Christ-Brendemühl, Sonja & Schaarschmidt, Mario, 2020. "The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis," Journal of Business Research, Elsevier, vol. 117(C), pages 378-388.
    21. Isabella Hatak & Manling Chang & Rainer Harms & Johan Wiklund, 2021. "ADHD symptoms, entrepreneurial passion, and entrepreneurial performance," Small Business Economics, Springer, vol. 57(4), pages 1693-1713, December.

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