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Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers

In: Information Systems and Neuroscience

Author

Listed:
  • Stefan Tams

    (HEC Montréal)

  • Kevin Hill

    (HEC Montréal)

Abstract

Older workers (defined here as 60 years of age and over) are experiencing major problems using modern information technologies (IT). These problems include greater anxiety and more stress when using IT. The proliferation of interruptions mediated by IT is especially problematic for them. Thus, this research has four objectives: (1) to develop a research model explaining which broad-spectrum cognitive mechanisms mediate the impact of age on stress in today’s interruption age, (2) to explain the importance of having interruptions appear at predictable locations on the screen so as to help older workers use IT with greater ease and efficacy, (3) to explain the importance of using calm interruptions (i.e., no animation or aural alert) to help older workers be less stressed and more productive members of the organizations they work for, and (4) to offer practical, concrete guidance regarding interruption design and organization to software engineers and managers.

Suggested Citation

  • Stefan Tams & Kevin Hill, 2017. "Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers," Lecture Notes in Information Systems and Organization, in: Fred D. Davis & René Riedl & Jan vom Brocke & Pierre-Majorique Léger & Adriane B. Randolph (ed.), Information Systems and Neuroscience, pages 19-26, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-41402-7_3
    DOI: 10.1007/978-3-319-41402-7_3
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    Cited by:

    1. Prem Borle & Kathrin Reichel & Fiona Niebuhr & Susanne Voelter-Mahlknecht, 2021. "How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model," IJERPH, MDPI, vol. 18(16), pages 1-19, August.
    2. Prem Borle & Kathrin Reichel & Susanne Voelter-Mahlknecht, 2021. "Is There a Sampling Bias in Research on Work-Related Technostress? A Systematic Review of Occupational Exposure to Technostress and the Role of Socioeconomic Position," IJERPH, MDPI, vol. 18(4), pages 1-22, February.

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