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Techno-stress and productivity: Survey evidence from the aviation industry

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  • Alam, Muhammad Aftab

Abstract

Technological progress in aviation sector is a source of increasing productivity, yet it is also a cause of stress. This study aimed to elucidate the linkage between techno-stress and crew productivity and examine the interaction effect of role-overload and equity-sensitivity in this relationship. The study explored three factors of techno-stress i.e. techno-complexity, techno-uncertainty and techno-overload, and found that their negative relationship with crew productivity got stronger when the crew was more role-overloaded and when the crew was more equity-sensitive. Respondents (N = 203) randomly chosen from aviation sector in Pakistan participated in the study. Together, the findings suggested role-equity analogous to fulcrum that can leverage crew productivity in aviation industry.

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  • Alam, Muhammad Aftab, 2016. "Techno-stress and productivity: Survey evidence from the aviation industry," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 62-70.
    • Handle: RePEc:eee:jaitra:v:50:y:2016:i:c:p:62-70
    DOI: 10.1016/j.jairtraman.2015.10.003
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    3. Min Feng & Driss Bourazzouq, 2021. "Effects of Technostress in the Role Stress Context on Proximity Managers’ Performance," Post-Print hal-03233171, HAL.
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    6. Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    7. Rubinstein, Saul & Martin-Rios, Carlos & Erhardt, Niclas & Hoffer Gittell, Jody & George, Varghese P., 2016. "Organizational responses to uncertainty in the airline industry: Changes in patterns of communication networks," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 217-227.
    8. Prem Borle & Kathrin Reichel & Susanne Voelter-Mahlknecht, 2021. "Is There a Sampling Bias in Research on Work-Related Technostress? A Systematic Review of Occupational Exposure to Technostress and the Role of Socioeconomic Position," IJERPH, MDPI, vol. 18(4), pages 1-22, February.
    9. Öge, Ercan & Çetin, Mehmet & Top, Seyfi, 2018. "The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 25-35.
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