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In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout

Author

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  • Martin Sanchez-Gomez

    (Department of Evolutionary, Educational, Social Psychology and Methodology, Universitat Jaume I, 12071 Castellón de la Plana, Spain)

  • Edgar Breso

    (Department of Evolutionary, Educational, Social Psychology and Methodology, Universitat Jaume I, 12071 Castellón de la Plana, Spain)

Abstract

Previous research has highlighted the connection between emotional intelligence (EI) and work performance. However, the role of job burnout in this context remains relatively unexplored. This study aimed to examine the mediator role of burnout in the relationship between EI and work performance in a multioccupational sample of 1197 Spanish professionals (58.6% women). The participants completed the Wong and Law Emotional Intelligence Scale, the Maslach Burnout Inventory, and the Individual Work Performance Questionnaire. As expected, the results demonstrated a positive relationship between EI and performance, and a negative relationship with burnout, which has a mediator effect in the relationship between EI and work performance. Professionals with high levels of IE and low burnout reported the highest performance. Multiple mediation analyses showed that employees’ EI was indirectly connected to work performance via professional efficacy and exhaustion, even when controlling the effects of sociodemographic variables. The same pattern was found when multiple mediations were conducted for each EI dimension. These findings demonstrate the importance of burnout in understanding work performance and emphasize the role of EI as a protective variable which can prevent the development or chronic progression of workers’ burnout.

Suggested Citation

  • Martin Sanchez-Gomez & Edgar Breso, 2020. "In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout," IJERPH, MDPI, vol. 17(15), pages 1-13, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:15:p:5373-:d:389989
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    References listed on IDEAS

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    2. Martin Sanchez-Gomez & Edgar Breso, 2019. "The Mobile Emotional Intelligence Test (MEIT): An Ability Test to Assess Emotional Intelligence at Work," Sustainability, MDPI, vol. 11(3), pages 1-17, February.
    3. Andree Swanson & Paula Zobisch, 2014. "Emotional Intelligence Understanding Among Real Estate Professionals," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 8(5), pages 9-16.
    4. María José Membrive-Jiménez & Laura Pradas-Hernández & Nora Suleiman-Martos & Keyla Vargas-Román & Guillermo A. Cañadas-De la Fuente & José Luis Gomez-Urquiza & Emilia I. De la Fuente-Solana, 2020. "Burnout in Nursing Managers: A Systematic Review and Meta-Analysis of Related Factors, Levels and Prevalence," IJERPH, MDPI, vol. 17(11), pages 1-10, June.
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    6. Andrea Hurtado Ayala, 2017. "Influencia de la inteligencia emocional sobre las competencias laborales: un estudio empírico con empleados del nivel administrativo," Estudios Gerenciales, Universidad Icesi, vol. 33(144), pages 250-260, July.
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    Cited by:

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    4. Soon-Chan Kwon & Inah Kim & Yu-Mi Kim, 2021. "Emotional Demand and Mental Health in Korean Employees," IJERPH, MDPI, vol. 18(14), pages 1-10, July.
    5. Lara C. Roll & Hans De Witte & Hai-Jiang Wang, 2023. "Conceptualization and Validation of the Occupation Insecurity Scale (OCIS): Measuring Employees’ Occupation Insecurity Due to Automation," IJERPH, MDPI, vol. 20(3), pages 1-26, January.
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    7. Martin Sanchez-Gomez & Edgar Breso & Gabriele Giorgi, 2021. "Could Emotional Intelligence Ability Predict Salary? A Cross-Sectional Study in a Multioccupational Sample," IJERPH, MDPI, vol. 18(3), pages 1-10, February.

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