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The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry

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  • Yen, Chang-Hua
  • Teng, Hsiu-Yu

Abstract

Worker deviant behavior, and its opposite, organizational citizenship are two key aspects of employee discretionary behavior, and are important in hotel operations. The purpose of this study is to examine the influence of centralization on organizational citizenship behaviors (OCB) and deviant workplace behaviors (DWB). Survey data from 318 employees in Taiwan's hotel industry indicate that centralization is positively related to OCB, and negatively related to DWB. Moreover, procedural justice partially mediated the relationship between centralization and OCB/DWB. These results have importance for management and the paper concludes by discussing the implications of the results.

Suggested Citation

  • Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.
    • Handle: RePEc:eee:touman:v:36:y:2013:i:c:p:401-410
    DOI: 10.1016/j.tourman.2012.10.003
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    Cited by:

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    2. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    3. Zhang, Yucheng & Guo, Yongxing & Newman, Alexander, 2017. "Identity judgements, work engagement and organizational citizenship behavior: The mediating effects based on group engagement model," Tourism Management, Elsevier, vol. 61(C), pages 190-197.
    4. Tremblay, Michel & Simard, Gilles, 2018. "A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure," Journal of Business Research, Elsevier, vol. 92(C), pages 118-130.
    5. Dischner, Simon, 2015. "Organizational structure, organizational form, and counterproductive work behavior: A competitive test of the bureaucratic and post-bureaucratic views," Scandinavian Journal of Management, Elsevier, vol. 31(4), pages 501-514.
    6. Mohammed Khalifa Abdelsalam & Ibrahim Mohammed Massoud Egdair & Halima Begum & Diara Md. Jadi & Hussein-Elhakim Al Issa & Omar Saad Saleh Abrika & A. S. A. Ferdous Alam, 2021. "The Key Organizational Factors in Healthcare Waste Management Practices of Libyan Public Hospitals," Sustainability, MDPI, vol. 13(22), pages 1-19, November.
    7. Howladar Mohammad Harisur Rahman & Rahman Md Sahidur, 2021. "The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment," South East European Journal of Economics and Business, Sciendo, vol. 16(1), pages 70-83, June.
    8. Aleksandra Grobelna, 2021. "Hotel Employees’ Individual Characteristics and their Service Outcomes: The Critical Role of Polychronicity," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 28-49.
    9. Ghulam Mustafa & Richard Glavee-Geo & Kjell Gronhaug & Hanan Saber Almazrouei, 2019. "Structural Impacts on Formation of Self-Efficacy and Its Performance Effects," Sustainability, MDPI, vol. 11(3), pages 1-24, February.

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