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Impact of organizational structure on nurses’ job satisfaction: A questionnaire survey

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  • A. WILLEM
  • M. BUELENS
  • I. DE JONGHE

Abstract

Background Nurses’ job satisfaction is an important issue because of its impact on the quality of the nursing job. Therefore, it receives a lot of attention in the international nursing literature but insight into the sources of nurses’ job satisfaction is yet insufficient, in particular for sources related to organizational structure. Objectives We contribute by investigating the relationship between the organizational structure variables, formalization, centralization and specialization, and nurses’ job satisfaction. This allows us to learn whether structural changes can help to improve satisfaction, and therefore nurses’ work quality. Design Data was collected by questionnaires in a random sample of 764 non-managing nurses in three Belgian general care hospitals. We measured satisfaction by Stamps and Piedmont’s work satisfaction index. Structure was also measured by an existing scale. Results The results showed the negative effect of centralization and the clearly positive effects of specialization and formalization on nurses’ job satisfaction. These effects differ according to the different dimensions of satisfaction. Furthermore, pay is the most important dimension of nurses job satisfaction but the dimension least influenced by organizational structure. Conclusions The importance of the dimension pay in nurses’ job satisfaction, which is not a function of organizational structure, is limiting hospitals in improving nurses’ job satisfaction. However, organizational structure does impact the other dimensions of satisfaction. Especially, the fact that specialization and formalization have, contrary to our hypotheses, only positive effects on satisfaction is important from a practice perspective and for further research. Furthermore, our data indicates that there is a need to refine one of the dimensions of Stamps and Piedmont index.

Suggested Citation

  • A. Willem & M. Buelens & I. De Jonghe, 2005. "Impact of organizational structure on nurses’ job satisfaction: A questionnaire survey," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 05/347, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:05/347
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    1. S. Desmidt & A. Prinzie & A. Heene, 2007. "Is the mission statement dead or alive? The level and determinants of mission statement use amongst the nurses of three Flemish hospitals: a questionnaire survey," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/489, Ghent University, Faculty of Economics and Business Administration.
    2. Jenine A. Mitchell & Talia R. Esnard, 2014. "Socio-Economic Factors and Job Satisfaction among Public Health Care Registered Nurses in Trinidad and Tobago," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 4(6), pages 27-37, June.
    3. Alexi Danchev & Erkan Ilgün, 2013. "Job Performance, Job Satisfaction and Human Capital in the Labour Market in Bosnia," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 2(1), pages 25-44.
    4. Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.
    5. Jenine A. Mitchell & Talia R. Esnard, 2014. "Socio-Economic Factors and Job Satisfaction among Public Health Care Registered Nurses in Trinidad and Tobago," International Journal of Business and Social Research, LAR Center Press, vol. 4(6), pages 27-37, June.

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    Keywords

    hospital nurses; job satisfaction; organizational structure; survey;
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