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The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment

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  • Howladar Mohammad Harisur Rahman

    (PhD, Professor, Department of Management, University of Chittagong, Bangladesh; Address: University of Chittagong, Chottogram, Bangladesh)

  • Rahman Md Sahidur

    (PhD, Professor, Department of Management, University of Chittagong, Bangladesh)

Abstract

The main aim of the study to find out whether organizational commitment has any mediation effect on the relationship between servant leadership and organizational citizenship behavior. Data was collected from 432 managers and staff of private commercial banks in Bangladesh. The respondents were selected using the convenience sampling technique. Structural equation modeling was used for analyzing the collected data. The study reveals that servant leadership has a direct influence on organizational commitment and organizational citizenship behavior, as well as organizational commitment has a direct impact on organizational citizenship behavior. It is also revealed that the relationship between servant leadership and organizational commitment is partially mediated by organizational commitment. The main implication of the study is that employees’ organizational citizenship behavior can be improved by servant leadership of managers through the indirect effect of organizational commitment of employees. The study also pinpoints some limitations as well as future research directions.

Suggested Citation

  • Howladar Mohammad Harisur Rahman & Rahman Md Sahidur, 2021. "The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment," South East European Journal of Economics and Business, Sciendo, vol. 16(1), pages 70-83, June.
    • Handle: RePEc:vrs:seejeb:v:16:y:2021:i:1:p:70-83:n:3
    DOI: 10.2478/jeb-2021-0006
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    References listed on IDEAS

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    More about this item

    Keywords

    Organizational commitment; Servant Leadership; Organizational citizenship behavior; Mediation;
    All these keywords.

    JEL classification:

    • C31 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Cross-Sectional Models; Spatial Models; Treatment Effect Models; Quantile Regressions; Social Interaction Models
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • L29 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Other
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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