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An exploration of CSR development in heritage tourism

Author

Listed:
  • Wells, Victoria K.
  • Gregory Smith, Diana
  • Taheri, Babak
  • Manika, Danae
  • McCowlen, Clair

Abstract

Although research on Corporate Social Responsibility (CSR) in tourism has seen increased attention, few studies have focused on CSR at the micro level. In addition, while stage models of CSR development have been extensively proposed these studies are rarely examined in actual organisations and, hence, lack empirical validity. This article explores the consolidative model of CSR, mainly via employees’ but also via visitors’ viewpoints in a large heritage tourism organisation. The research locates the organisation within the broad 3 phase-model and notes that differing parts of the organisation may be at different stages. However it is more difficult to locate the organisation within the narrower 7-stage model because of heritage tourism specific characteristics such as intergenerational drivers and cliques.

Suggested Citation

  • Wells, Victoria K. & Gregory Smith, Diana & Taheri, Babak & Manika, Danae & McCowlen, Clair, 2016. "An exploration of CSR development in heritage tourism," Annals of Tourism Research, Elsevier, vol. 58(C), pages 1-17.
    • Handle: RePEc:eee:anture:v:58:y:2016:i:c:p:1-17
    DOI: 10.1016/j.annals.2016.01.007
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    4. Carlos Sánchez‐Camacho & Rocío Carranza & David Martín‐Consuegra & Estrella Díaz, 2022. "Evolution, trends and future research lines in corporate social responsibility and tourism: A bibliometric analysis and science mapping," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 462-476, June.
    5. Dipu Das & Giuseppe T. Cirella, 2020. "Corporate social responsibility practices in the United Kingdom," Journal of Applied Management and Investments, Department of Business Administration and Corporate Security, International Humanitarian University, vol. 9(2), pages 51-54, June.
    6. Andreea Marin-Pantelescu & Lauren?iu Tãchiciu & Sorinel Cãpu?neanu & Dan Ioan Topor, 2019. "Role of Tour Operators and Travel Agencies in Promoting Sustainable Tourism," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 21(52), pages 654-654, August.
    7. Julia Wojciechowska-Solis & Agata Kobyłka & Adam Gawryluk, 2021. "Social Responsibility of Economic Units and the Well-Being of Society in the Tourism Sector: Example of Accommodation Facility," Energies, MDPI, vol. 14(19), pages 1-22, October.
    8. Diana Corina Gligor-Cimpoieru & Valentin Partenie Munteanu & Renata Dana Nițu-Antonie & Andreia Schneider & Gheorghe Preda, 2017. "Perceptions of Future Employees toward CSR Environmental Practices in Tourism," Sustainability, MDPI, vol. 9(9), pages 1-14, September.
    9. David Daniel Peña-Miranda & Antoni Serra-Cantallops & José Ramón-Cardona, 2023. "The KAC-CSR Model in the Tourism Sector," Sustainability, MDPI, vol. 15(3), pages 1-21, January.
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