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Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review

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  • Eneko Ibarnia

    (Tourism Department, Deusto University, Universities Avenue, 24, 48007 Bilbao, Spain)

  • Lluís Garay

    (Economics and Management Department, Open University of Catalonia (UOC), Avinguda Tibidabo, 39, 08035 Barcelona, Spain)

  • Antonio Guevara

    (Faculty of Tourism, Málaga University, León Tolstoy St., Campus de Teatinos, 29071 Malaga, Spain)

Abstract

Traditional travel agencies and tour operators are recognized as relevant stakeholders in the tourism distribution chain, even though their role as transforming agents in the achievement of more sustainable tourism is beginning to be accepted. This study aims at reviewing the main topics and the most recent approaches from the academic literature in its analysis of corporate social responsibility (CSR) practices developed by these intermediaries. The work has been structured around six recurring themes in most of the studies carried out: the new intermediaries that operate on the Internet; the role of travel agencies and tour operators in tourism sustainability; the influence of the size of the company; CSR as a disruptive innovation in this sector; the potential of the sustainable tourism supply chain; and the motivations and attitudes of the managers of these businesses when they engage with responsibility. This last topic is developed in greater detail since it is closely linked to the previous ones and dictates, in most cases, the meaning and function of the sustainable performance. The conclusions show how tourism intermediaries have only just begun to develop CSR policies, and those that are committed to their implementation mostly opt for actions aimed at the environment.

Suggested Citation

  • Eneko Ibarnia & Lluís Garay & Antonio Guevara, 2020. "Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review," Sustainability, MDPI, vol. 12(23), pages 1-21, December.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:23:p:10125-:d:456686
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    References listed on IDEAS

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    2. Julia Wojciechowska-Solis & Agata Kobyłka & Adam Gawryluk, 2021. "Social Responsibility of Economic Units and the Well-Being of Society in the Tourism Sector: Example of Accommodation Facility," Energies, MDPI, vol. 14(19), pages 1-22, October.
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    6. Maria Jesus Bonilla‐Priego & Juan‐José Nájera‐Sánchez & Xavier Font, 2022. "Beyond ethics: The transformational power of overlapping motivations in implementing strategic sustainability actions," Business Strategy and the Environment, Wiley Blackwell, vol. 31(3), pages 685-697, March.
    7. José M. Núñez-Sánchez & Jesús Molina-Gómez & Pere Mercadé-Melé & Santiago Almadana-Abón, 2024. "Boosting Competitiveness Through the Alignment of Corporate Social Responsibility, Strategic Management and Compensation Systems in Technology Companies: A Case Study," Sustainability, MDPI, vol. 16(21), pages 1-15, October.
    8. Arelys López‐Concepción & Ana I. Gil‐Lacruz & Isabel Saz‐Gil, 2022. "Stakeholder engagement, Csr development and Sdgs compliance: A systematic review from 2015 to 2021," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(1), pages 19-31, January.

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