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Job quality in call centres in Germany

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  • Claudia WEINKOPF

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  • Claudia WEINKOPF, 2009. "Job quality in call centres in Germany," International Labour Review, International Labour Organization, vol. 148(4), pages 395-411, December.
    • Handle: RePEc:bla:intlab:v:148:y:2009:i:4:p:395-411
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    File URL: http://hdl.handle.net/10.1111/j.1564-913X.2009.00070.x
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    References listed on IDEAS

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    1. Scholten, Jessica & Holtgrewe, Ursula, 2006. "The Blobal Call Centre Industry Project: Deutschland. Erste Ergebnisse der Telefonumfrage für Deutschland," Duisburger Beiträge zur soziologischen Forschung 2/2006, University of Duisburg-Essen, Institute of Sociology.
    2. Rosemary Batt, 2001. "Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline," ILR Review, Cornell University, ILR School, vol. 54(2), pages 425-449, January.
    3. Virginia Doellgast & Ian Greer, 2007. "Vertical Disintegration and the Disorganization of German Industrial Relations1," British Journal of Industrial Relations, London School of Economics, vol. 45(1), pages 55-76, March.
    4. Rosemary Batt & Hiroatsu Nohara, 2009. "How Institutions and Business Strategies Affect Wages: A Cross-National Study of Call Centers," ILR Review, Cornell University, ILR School, vol. 62(4), pages 533-552, July.
    5. Rosemary Batt, 2001. "Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline," ILR Review, Cornell University, ILR School, vol. 54(2A), pages 425-449, March.
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    Cited by:

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    2. Giovanna Boccuzzo & Martina Gianecchini, 2015. "Measuring Young Graduates’ Job Quality Through a Composite Indicator," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 122(2), pages 453-478, June.

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