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High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care

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  • Bill Harley
  • Belinda C. Allen
  • Leisa D. Sargent

Abstract

In spite of the growing body of research on high performance work systems (HPWS), there is little evidence on their application in the service sector. It is commonly argued, however, that occupational segmentation in services is a barrier to HPWS. Analysis of data from aged‐care workers indicates that: HPWS have positive outcomes for workers; highly skilled nurses are no more likely than lowly skilled personal care workers to be subject to HPWS; and in some cases, HPWS are associated with more positive outcomes for low‐skilled than high‐skilled workers. These findings suggest that HPWS may well be widely applicable in service settings.

Suggested Citation

  • Bill Harley & Belinda C. Allen & Leisa D. Sargent, 2007. "High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care," British Journal of Industrial Relations, London School of Economics, vol. 45(3), pages 607-633, September.
    • Handle: RePEc:bla:brjirl:v:45:y:2007:i:3:p:607-633
    DOI: 10.1111/j.1467-8543.2007.00630.x
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    2. Richard Fabling & Arthur Grimes, 2009. "The "suite" smell of success: complementary personnel practices and firm performance," Reserve Bank of New Zealand Discussion Paper Series DP2009/13, Reserve Bank of New Zealand.
    3. Massoud Moslehpour & Purevdulam Altantsetseg & Weiming Mou & Wing-Keung Wong, 2018. "Organizational Climate and Work Style: The Missing Links for Sustainability of Leadership and Satisfied Employees," Sustainability, MDPI, vol. 11(1), pages 1-17, December.
    4. Ferreira, Pedro & Porto, Nelida & Portela, Marta, 2010. "Women's participation in high performance work practices: a comparative analysis of Portugal and Spain," MPRA Paper 36404, University Library of Munich, Germany, revised 2010.
    5. Nadia Newaz Rimi, 2013. "High Commitment Human Resource Management Practices and Employee Outcomes, HR Attribution Theory and a Proposed Model in the Context of Bangladesh," Information Management and Business Review, AMH International, vol. 5(11), pages 538-546.
    6. Naval Garg & B. K. Punia & Anuradha Jain, 2019. "Exploring High Performance Work Practices as Necessary Condition of HR Outcomes," Paradigm, , vol. 23(2), pages 130-147, December.
    7. Joan Sorribes & Dolors Celma & Esther Martínez‐Garcia, 2021. "Sustainable human resources management in crisis contexts: Interaction of socially responsible labour practices for the wellbeing of employees," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(2), pages 936-952, March.
    8. Margarita Atanassova, 2020. "Quality of Working Environment – Challenges to the Attractiveness of Organizations as an Employer in Bulgaria," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 26-43.
    9. Franck Bailly & François-Xavier Devetter & François Horn, 2012. "Est-il possible d'améliorer les conditions de travail et d'emploi dans le secteur des services à la personne ? Une analyse en termes de mondes de production," Post-Print halshs-00805678, HAL.
    10. Hicks, J. & Basu, P.K. & Latham, H. & Tyson, G. & Daniel, M. & Sappey, R.B., 2010. "Crossing the Great Divide: a Case Study of a Regional Nursing Labour Market in the Central West of New South Wales," Australian Bulletin of Labour, National Institute of Labour Studies, vol. 36(1), pages 84-102.
    11. Ray Markey & Katherine Ravenswood & Don Webber, 2012. "The impact of the quality of the work environment on employees’ intention to quit," Working Papers 20121221, Department of Accounting, Economics and Finance, Bristol Business School, University of the West of England, Bristol.
    12. Mihail, Dimitrios M. & Kloutsiniotis, Panagiotis V., 2016. "The effects of high-performance work systems on hospital employees' work-related well-being: Evidence from Greece," European Management Journal, Elsevier, vol. 34(4), pages 424-438.
    13. Filippo Ferrari, 2019. "Gestione dei collaboratori ed evidenze scientifiche: uno studio sulle convinzioni dei coordinatori sanitari italiani," MECOSAN, FrancoAngeli Editore, vol. 2019(111), pages 57-82.
    14. Naval Garg & Bhajan Lal, 2015. "Exploring the Linkage between Awareness and Perception of High-performance Work Practices with Employee Well-being at Workplace: A New Dimension for HRM," Jindal Journal of Business Research, , vol. 4(1-2), pages 81-100, June.
    15. Bill Harley & Leisa Sargent & Belinda Allen, 2010. "Employee responses to ‘high performance work system’ practices: an empirical test of the disciplined worker thesis," Work, Employment & Society, British Sociological Association, vol. 24(4), pages 740-760, December.
    16. Paul Boselie, 2010. "High performance work practices in the health care sector: a Dutch case study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(1), pages 42-58, March.
    17. Kilroy, Steven & Bosak, Janine & Flood, Patrick C. & Peccei, Riccardo, 2020. "Time to recover: The moderating role of psychological detachment in the link between perceptions of high-involvement work practices and burnout," Journal of Business Research, Elsevier, vol. 108(C), pages 52-61.
    18. Nadeem, Sadia & Raza, Mishal & Kayani, Neelab & Aziz, Amna & Nayab, Dure, 2018. "Examining cross-cultural compatibility of high performance work practices," International Business Review, Elsevier, vol. 27(3), pages 563-583.
    19. Sardana Islam Khan & Amlan Haque & Timothy Bartram, 2023. "Unleashing Employee Potential: A Mixed-Methods Study of High-Performance Work Systems in Bangladeshi Banks," Sustainability, MDPI, vol. 15(19), pages 1-22, October.

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