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Management of Innovation in Services

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Cited by:

  1. de la Peña, Mario Raúl & Núñez-Serrano, Juan A. & Turrión, Jaime & Velázquez, Francisco J., 2016. "Are innovations relevant for consumers in the hospitality industry? A hedonic approach for Cuban hotels," Tourism Management, Elsevier, vol. 55(C), pages 184-196.
  2. Mohammed A. Hajar & Ammar Ahmed Alkahtani & Daing Nasir Ibrahim & Mohammed A. Al-Sharafi & Gamal Alkawsi & Noorminshah A. Iahad & Mohd Ridzuan Darun & Sieh Kiong Tiong, 2022. "The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty," Sustainability, MDPI, vol. 14(10), pages 1-20, May.
  3. Bettina Peters & Rebecca Riley & Iulia Siedschlag & Priit Vahter & John McQuinn, 2014. "Innovation and Productivity in Services: Evidence from Germany, Ireland and the United Kingdom," JRC Working Papers on Corporate R&D and Innovation 2014-04, Joint Research Centre.
  4. Dorothy Dutta & Mrinmoy K. Sarma, 2021. "Adoption of Digital Innovations: A Special Referenceto Routinised Incremental Innovations," Review of Market Integration, India Development Foundation, vol. 13(2-3), pages 73-97, December.
  5. Maria JOSE SILVA & Gastão SOUSA & Jacinta MOREIRA & Jorge SIMÕES, 2011. "Innovation Activities in the Service Sector: Empirical Evidence from Portuguese Firms," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(6), pages 1-17, October.
  6. Ferreira, João J.M. & Fernandes, Cristina I. & Alves, Helena & Raposo, Mário L., 2015. "Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model," Journal of Business Research, Elsevier, vol. 68(7), pages 1395-1403.
  7. Alexiev, Alexander S. & Volberda, Henk W. & Van den Bosch, Frans A.J., 2016. "Interorganizational collaboration and firm innovativeness: Unpacking the role of the organizational environment," Journal of Business Research, Elsevier, vol. 69(2), pages 974-984.
  8. Hipp, Christiane B. & Herstatt, Cornelius, 2006. "Patterns of innovation and protection activities within service companies: Results from a German study on service-intensive companies," Working Papers 45, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  9. Jon Sundbo & Faïz Gallouj, 1998. "Innovation as a loosely coupled system in services," Post-Print halshs-01113675, HAL.
  10. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
  11. Jon Sundbo, 2010. "The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 12, Edward Elgar Publishing.
  12. Chang, Yuan-Chieh & Chen, Min-Nan, 2016. "Service regime and innovation clusters: An empirical study from service firms in Taiwan," Research Policy, Elsevier, vol. 45(9), pages 1845-1857.
  13. K. J. Wang & J. Widagdo & Y. S. Lin & H. L. Yang & S. L. Hsiao, 2016. "A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 867-916, December.
  14. Lan Li & Hsin-Chieh Kung & Fu-Sheng Tsai & Chih-Fang Liu & Kun-Hwa Lu, 2018. "Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability," Sustainability, MDPI, vol. 10(7), pages 1-12, July.
  15. Axel Stein, 2014. "The Significance of Distance in Innovation Biographies—The Case of Law Firms," Growth and Change, Wiley Blackwell, vol. 45(3), pages 430-449, September.
  16. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
  17. Shaw, Gareth & Bailey, Adrian & Williams, Allan, 2011. "Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry," Tourism Management, Elsevier, vol. 32(2), pages 207-214.
  18. Tor Helge Aas & Nina Jentoft & Mikaela Vasstrøm, 2016. "Managing innovation of care services: An exploration of Norwegian municipalities," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1215762-121, December.
  19. Faïz Gallouj & Marja Toivonen, 2011. "Elaborating the characteristics-based approach to service innovation: making the service process visible," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 33-58.
  20. repec:ath:journl:tome:31:v:3:y:2013:i:31:p:39-53 is not listed on IDEAS
  21. Antonio Alleyne & Troy Lorde & Quinn Weekes, 2017. "A Firm-Level Investigation of Innovation in the Caribbean: A Comparison of Manufacturing and Service Firms," Economies, MDPI, vol. 5(3), pages 1-18, September.
  22. Bettina Peters & Rebecca Riley & Iulia Siedschlag & Priit Vahter & John McQuinn, 2018. "Internationalisation, innovation and productivity in services: evidence from Germany, Ireland and the United Kingdom," Review of World Economics (Weltwirtschaftliches Archiv), Springer;Institut für Weltwirtschaft (Kiel Institute for the World Economy), vol. 154(3), pages 585-615, August.
  23. Sergio Barile & Mara Grimaldi & Francesca Loia & Carlo Alessandro Sirianni, 2020. "Technology, Value Co-Creation and Innovation in Service Ecosystems: Toward Sustainable Co-Innovation," Sustainability, MDPI, vol. 12(7), pages 1-25, April.
  24. Seyedeh Khadijeh Taghizadeh & Syed Abidur Rahman & Hasliza Abdul Halim & Noor Hazlina Ahmad, 2017. "Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh," Global Business Review, International Management Institute, vol. 18(1), pages 87-98, February.
  25. Skiba, Florian & Herstatt, Cornelius, 2008. "Integration of innovative users as source of service innovations," Working Papers 54, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  26. Blindenbach-Driessen, Floortje & van den Ende, Jan, 2006. "Innovation in project-based firms: The context dependency of success factors," Research Policy, Elsevier, vol. 35(4), pages 545-561, May.
  27. de Reuver, Mark & Bouwman, Harry, 2012. "Governance mechanisms for mobile service innovation in value networks," Journal of Business Research, Elsevier, vol. 65(3), pages 347-354.
  28. Sarbu, Miruna, 2022. "Does telecommuting kill service innovation?," Research in Transportation Economics, Elsevier, vol. 95(C).
  29. Usero, Belén & Fernández, Zulima, 2009. "First come, first served: How market and non-market actions influence pioneer market share," Journal of Business Research, Elsevier, vol. 62(11), pages 1139-1145, November.
  30. Chi-Yen Yin & Hsiao-Hsin Chang, 2022. "What Is the Link between Strategic Innovation and Organizational Sustainability? Historical Review and Bibliometric Analytics," Sustainability, MDPI, vol. 14(11), pages 1-23, June.
  31. Andre Barcet, 2010. "Innovation in Services: A New Paradigm and Innovation Model," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 2, Edward Elgar Publishing.
  32. Daniele Eckert Matzembacher & Rogério Leite Gonzales & Carlos S. V. Saldanha, 2019. "Can street entrepreneurs be Schumpeterian entrepreneurs? The case of food trucks as family firms in an emerging country," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 9(1), pages 1-24, December.
  33. Souto, Jaime E., 2015. "Business model innovation and business concept innovation as the context of incremental innovation and radical innovation," Tourism Management, Elsevier, vol. 51(C), pages 142-155.
  34. Giannopoulou Eleni & Barlatier Pierre-Jean & Pénin Julien, 2017. "Same but Different? The impact of Research and Technology Organizations versus Universities on firms’ innovation," Working Papers of BETA 2017-09, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
  35. Shunzhong Liu, 2012. "The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 157-175, June.
  36. Marta Peris-Ortiz & Manuel Rodenes Adam, 2011. "Editorial-Creativity and innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1903-1905, February.
  37. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
  38. Aurora A. C. Teixeira & Pedro Cosme Vieira & Ana Patrícia Abreu, 2017. "Sleeping Beauties and their princes in innovation studies," Scientometrics, Springer;Akadémiai Kiadó, vol. 110(2), pages 541-580, February.
  39. Huma Fatima & Ammar Rashid, 2015. "A Meta-Analysis of Service Science Research," International Journal of Economics and Empirical Research (IJEER), The Economics and Social Development Organization (TESDO), vol. 3(7), pages 352-360, July.
  40. Williams, Christopher & van Triest, Sander, 2023. "Understanding performance in professional services for innovation intermediation: Technology consultants vs. management consultants," Technovation, Elsevier, vol. 126(C).
  41. Cristina Mele & Jaqueline Pels & Maria Spano & Irene Bernardo, 2023. "Emergent understandings of the market," Italian Journal of Marketing, Springer, vol. 2023(1), pages 1-25, March.
  42. Jenny Meyer, 2010. "Does Social Software Support Service Innovation?," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 17(3), pages 289-311.
  43. Petra Gyurácz-Németh & Nóra Friedrich & Alan Clarke, 2013. "Innovation in Special Hotels as a Key to Success," Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013,, ToKnowPress.
  44. Juram Kim & Changyong Lee, 2017. "Stochastic service life cycle analysis using customer reviews," The Service Industries Journal, Taylor & Francis Journals, vol. 37(5-6), pages 296-316, April.
  45. Marit Engen & Peter Magnusson, 2015. "Exploring the role of front-line employees as innovators," The Service Industries Journal, Taylor & Francis Journals, vol. 35(6), pages 303-324, April.
  46. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  47. Soffers, R. & Meijboom, B.R. & van Zaanen, J. & van der Feltz, C.M., 2014. "Modular health services : A single case study approach to the applicability of modularity to residential mental healthcare," Other publications TiSEM e3948e83-f337-4787-9aa8-4, Tilburg University, School of Economics and Management.
  48. Konstantina K. Agoraki & Georgios A. Deirmentzoglou & Christos Triantopoulos, 2024. "Cultural Values as Catalysts of Technological Innovation for a Sustainable Future," Sustainability, MDPI, vol. 16(5), pages 1-15, March.
  49. John N. Walsh & Jamie O’Brien, 2017. "A Knowledge-Based Framework for Service Management," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1-31, December.
  50. Sabine Biege & Gunter Lay & Christoph Zanker & Thomas Schmall, 2013. "Challenges of measuring service productivity in innovative, knowledge-intensive business services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 378-391, February.
  51. Mahavarpour, Nasrin & Marvi, Reza & Foroudi, Pantea, 2023. "A Brief History of Service Innovation: The evolution of past, present, and future of service innovation," Journal of Business Research, Elsevier, vol. 160(C).
  52. Miguel Ángel Montañés-Del-Río & José Aurelio Medina-Garrido, 2020. "Determinants of the Propensity for Innovation among Entrepreneurs in the Tourism Industry," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
  53. Oihana Basilioa & Philippe Laredob & Paloma Sánchezc, 2019. "The Organization Of R&D Activities In Large Knowledge Intensive Business Services: The Case Of A “Big Four” Consultancy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 1-32, April.
  54. Hjalager, Anne-Mette, 2010. "A review of innovation research in tourism," Tourism Management, Elsevier, vol. 31(1), pages 1-12.
  55. Bourke, Jane & Roper, Stephen & Love, James H., 2020. "Innovation in legal services: The practices that influence ideation and codification activities," Journal of Business Research, Elsevier, vol. 109(C), pages 132-147.
  56. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  57. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
  58. Thakur, Ramendra & Hale, Dena, 2013. "Service innovation: A comparative study of U.S. and Indian service firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1108-1123.
  59. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
  60. Miri Kim & Jaeki Song & Jason Triche, 2015. "Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach," Information Systems Frontiers, Springer, vol. 17(3), pages 533-546, June.
  61. Barbara Masiello & Alessandra Marasco & Francesco Izzo, 2013. "CO-creation in creative services: the role of client in advertising agencies? innovation," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(2), pages 131-155.
  62. Leiponen, Aija, 2003. "The Choice of Organizational Form for Collaborative Innovation," Working Papers 127230, Cornell University, Department of Applied Economics and Management.
  63. Stevens, Eric & Dimitriadis, Sergios, 2004. "New service development through the lens of organisational learning: evidence from longitudinal case studies," Journal of Business Research, Elsevier, vol. 57(10), pages 1074-1084, October.
  64. Hipp, Christiane & Grupp, Hariolf, 2005. "Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies," Research Policy, Elsevier, vol. 34(4), pages 517-535, May.
  65. Amit Sareen & Sharadindu Pandey, 2022. "Organizational Innovation in Knowledge Intensive Business Services: The role of Networks, Culture and Resources for Innovation," FIIB Business Review, , vol. 11(1), pages 107-118, March.
  66. Leiponen, Aija, 2003. "Organizational Knowledge and Innovation in Business Services," Working Papers 127228, Cornell University, Department of Applied Economics and Management.
  67. Gerstlberger, Wolfgang & Kreuzkamp, Michael & da Mota Pedrosa, Alex, 2010. "Innovationsmanagement in gemeinwohlorientierten öffentlichen Unternehmen – Herausforderungen und Chancen am Beispiel der Deutschen Sparkassenorganisation," ZögU - Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 33(3), pages 234-252.
  68. Serge F Simen & Baboucar Niassy, 2011. "Nouveaux Rôles De La Grh Et Intrapreneurship Dans Les Institutions Universitaires Au Senegal," Post-Print halshs-01782039, HAL.
  69. Kayhan Tajeddini, 2016. "Financial Orientation, Product Innovation and Firm Performance — An Empirical Study in the Japanese SMEs," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(03), pages 1-30, June.
  70. de Blok, Carolien & Meijboom, Bert & Luijkx, Katrien & Schols, Jos, 2013. "The human dimension of modular care provision: Opportunities for personalization and customization," International Journal of Production Economics, Elsevier, vol. 142(1), pages 16-26.
  71. Seip, Marcel & Castaldi, Carolina & Flikkema, Meindert & De Man, Ard-Pieter, 2018. "The timing of trademark application in innovation processes," Technovation, Elsevier, vol. 72, pages 34-45.
  72. de Vries, Erik J., 2006. "Innovation in services in networks of organizations and in the distribution of services," Research Policy, Elsevier, vol. 35(7), pages 1037-1051, September.
  73. Snyder, Hannah & Witell, Lars & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Identifying categories of service innovation: A review and synthesis of the literature," Journal of Business Research, Elsevier, vol. 69(7), pages 2401-2408.
  74. Olsen, Jane & Lee, Boon-Chye & Hodgkinson, Ann, 2006. "Innovation in Small and Medium-Sized Enterprises: A Study of Businesses in New South Wales, Australia," Economics Working Papers wp06-04, School of Economics, University of Wollongong, NSW, Australia.
  75. Insu Cho & Heejun Park & Joseph Kim, 2012. "The moderating effect of innovation protection mechanisms on the competitiveness of service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 369-386, September.
  76. Thomas Anning-Dorson, 2016. "Organisational Culture And Leadership As Mediators Of Service Innovation And Firm Competitiveness: A Study Of An Emerging Economy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(07), pages 1-29, October.
  77. Changyong Lee & Hakyeon Lee, 2015. "Novelty-focussed document mapping to identify new service opportunities," The Service Industries Journal, Taylor & Francis Journals, vol. 35(6), pages 345-361, April.
  78. Kentaro Watanabe & Masaaki Mochimaru, 2017. "Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project," Service Science, INFORMS, vol. 9(3), pages 250-262, September.
  79. Nuttaneeya (Ann) Torugsa & Anthony Arundel & Paul L. Robertson, 2018. "Applying Configurational Thinking To Identify Recipes For Producing Service Innovations In The Service Sector," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(06), pages 1-23, August.
  80. Faïz Gallouj, 1999. "Interactional innovation: a neo-Schumpeterian model," Post-Print halshs-01113802, HAL.
  81. Tether, Bruce S. & Tajar, Abdelouahid, 2008. "The organisational-cooperation mode of innovation and its prominence amongst European service firms," Research Policy, Elsevier, vol. 37(4), pages 720-739, May.
  82. John N. Walsh & Jamie O’Brien, 2018. "Knowledge Asymmetries and Service Management: Three Case Studies," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-26, September.
  83. Leiponen, Aija, . "Innovation in Services and Manufacturing. A Comparative Study of Finnish Industries," ETLA B, The Research Institute of the Finnish Economy, number 165, June.
  84. Matthijs J. Janssen & Koen Frenken & Elena M. Tur & Alexander S. Alexiev, 2022. "The perils of pleasing: Innovation-stifling effects of customized service provision," Journal of Evolutionary Economics, Springer, vol. 32(4), pages 1231-1264, September.
  85. Susanne Hügel & Markus Kreutzer & Nico B. Rottke, 2019. "Firm Innovativeness In Service Industries: A Construct Validation In The External Environment And Industry Structure Contexts," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(06), pages 1-57, August.
  86. TANASE, George Cosmin, 2012. "The Significance of Strategic Service Innovation Management in Retailing," Romanian Distribution Committee Magazine, Romanian Distribution Committee, vol. 3(3), pages 36-40, September.
  87. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
  88. Débora Allam-Firley, 2018. "Stratégies mises en œuvre par les entrepreneurs dans les pays émergents et territoires insulaires dans le processus d’innovation : proposition d’un cadre d’analyse," Post-Print hal-02994287, HAL.
  89. Mario Rapaccini & Nicola Saccani & Giuditta Pezzotta & Thomas Burger & Walter Ganz, 2013. "Service development in product-service systems: a maturity model," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 300-319, February.
  90. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.
  91. NAGY Andrea, 2013. "Approaching Service Innovation Patterns," European Journal of Interdisciplinary Studies, Bucharest Economic Academy, issue 01, March.
  92. Augustine Yao Dzathor, 2013. "Do Business Demographics Matter to Nascent Venture Performance? A Longitudinal Evidence from the Kauffman Firm Survey," International Journal of Business and Social Research, LAR Center Press, vol. 3(8), pages 44-56, August.
  93. Sørensen, Flemming & Sundbo, Jon & Mattsson, Jan, 2013. "Organisational conditions for service encounter-based innovation," Research Policy, Elsevier, vol. 42(8), pages 1446-1456.
  94. Susanne Hügel & Markus Kreutzer, 2019. "The Impact Of Organisational Slack On Innovative Work Behaviour: How Do Top Managers And Employees Differ?," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(03), pages 1-44, April.
  95. Augustine Yao Dzathor, 2013. "Do Business Demographics Matter to Nascent Venture Performance? A Longitudinal Evidence from the Kauffman Firm Survey," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 3(8), pages 44-56, August.
  96. Poh-Kam Wong & Zi-Lin He, 2002. "The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour," WIDER Working Paper Series DP2002-69, World Institute for Development Economic Research (UNU-WIDER).
  97. Eugenia Panfiluk, 2023. "In Search of Innovation Barriers to Tourist Destinations—Indications for Organizations Managing Destinations," Sustainability, MDPI, vol. 15(2), pages 1-22, January.
  98. Cosh, A. & Zhang, J., 2012. "Variety of Search and Innovation: A Comparative Study of US Manufacturing and Knowledge Intensive Business Services Sectors," Working Papers wp431, Centre for Business Research, University of Cambridge.
  99. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 3, Edward Elgar Publishing.
  100. O'Brien, Kieran, 2020. "Innovation types and the search for new ideas at the fuzzy front end: Where to look and how often?," Journal of Business Research, Elsevier, vol. 107(C), pages 13-24.
  101. Boris Groysberg & Linda-Eling Lee, 2009. "Hiring Stars and Their Colleagues: Exploration and Exploitation in Professional Service Firms," Organization Science, INFORMS, vol. 20(4), pages 740-758, August.
  102. Yang Yang & Zhongqiu Li & Yingying Su, 2018. "The Effectiveness of Service Innovation Practices to Reduce Energy Consumption Based on Adaptive Theory," Sustainability, MDPI, vol. 10(9), pages 1-16, September.
  103. Pasquale Persico & Maria Patrizia Vittoria, 2015. "Innovazione nei servizi ed innovazione nel manifatturiero: verso una sintesi integrata per definire il ruolo delle reti in R&D," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2015(1), pages 203-215.
  104. Jari Kuusisto & Arja Kuusisto & Pirjo Yli-Viitala, 2013. "Service development tools in action," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 352-365, February.
  105. Diana-Teodora Trip & Ramona Simut & Daniel Badulescu, 2023. "Do Size and Ownership Determine the Willingness for Sustainable Innovations in Spa and Health Tourism? A Case Study on Baile Felix Spa Resort, Romania," Sustainability, MDPI, vol. 15(19), pages 1-17, October.
  106. Matthijs Janssen & Carolina Castaldi & Alexander Alexiev, 2014. "Dynamic capabilities for service innovation: conceptualization and measurement," Working Papers 14-07, Eindhoven Center for Innovation Studies, revised Mar 2014.
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