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Challenges of measuring service productivity in innovative, knowledge-intensive business services

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  • Sabine Biege
  • Gunter Lay
  • Christoph Zanker
  • Thomas Schmall

Abstract

The productivity of services has recently become an intensively researched topic, but the measurement concepts developed up to now are very abstract and aimed at services in general. In this paper, a catalogue of requirements to measure and control the productivity of innovative, knowledge-intensive business services (KIBS) will be developed. Existing concepts of measuring productivity in services will be assessed based on these requirements. Strengths and weaknesses of the concepts will be identified and serve as a basis for developing a productivity-measurement concept for innovative and KIBS in further research.

Suggested Citation

  • Sabine Biege & Gunter Lay & Christoph Zanker & Thomas Schmall, 2013. "Challenges of measuring service productivity in innovative, knowledge-intensive business services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(3-4), pages 378-391, February.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:3-4:p:378-391
    DOI: 10.1080/02642069.2013.747514
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    Cited by:

    1. Schubert, Torben & Jäger, Angela & Türkeli, Serdar & Visentin, Fabiana, 2020. "Addressing the productivity paradox with big data: A literature review and adaptation of the CDM econometric model," MERIT Working Papers 2020-050, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
    2. Javier Changoluisa & Michael Fritsch, 2020. "New Business Formation and Incumbents’ Perception of Competitive Pressure," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 56(1), pages 165-197, February.
    3. Javier Changoluisa, 2021. "The early development of new establishments: An evaluation of the role of spatial selection and agglomeration," Jena Economics Research Papers 2021-009, Friedrich-Schiller-University Jena.
    4. Fritsch, Michael & Changoluisa, Javier, 2017. "New business formation and the productivity of manufacturing incumbents: Effects and mechanisms," Journal of Business Venturing, Elsevier, vol. 32(3), pages 237-259.
    5. Konara, Palitha & Tan, Yong & Johnes, Jill, 2019. "FDI and heterogeneity in bank efficiency: Evidence from emerging markets," Research in International Business and Finance, Elsevier, vol. 49(C), pages 100-113.
    6. Adisak Suvittawat, 2020. "Hospitality industry economic innovation out of tradition small–medium‐size enterprises in North‐Eastern Thailand," Australian Economic Papers, Wiley Blackwell, vol. 59(4), pages 319-335, December.

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