The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability
In: The Handbook of Innovation and Services
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Cited by:
- Birken, Thomas & Dunkel, Wolfgang, 2013. "Dienstleistungsforschung und Dienstleistungspolitik: Eine Bestandsaufnahme internationaler Literatur zu 'service science' und 'service work'," Arbeitspapiere 282, Hans-Böckler-Stiftung, Düsseldorf.
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