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Service quality--developing a service quality index in the provision of commercial bus contracts

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Cited by:

  1. Jan U. Becker & Sönke Albers, 2016. "The limits of analyzing service quality data in public transport," Transportation, Springer, vol. 43(5), pages 823-842, September.
  2. dell'Olio, Luigi & Ibeas, Angel & Cecín, Patricia, 2010. "Modelling user perception of bus transit quality," Transport Policy, Elsevier, vol. 17(6), pages 388-397, November.
  3. Antonello D’Ambra & Pietro Amenta & Anna Crisci & Antonio Lucadamo, 2022. "The generalized Taguchi’s statistic: a passenger satisfaction evaluation," METRON, Springer;Sapienza Università di Roma, vol. 80(1), pages 41-60, April.
  4. dell'Olio, Luigi & Ibeas, Angel & Cecin, Patricia, 2011. "The quality of service desired by public transport users," Transport Policy, Elsevier, vol. 18(1), pages 217-227, January.
  5. Emily Grisé & Ahmed El-Geneidy, 2020. "Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada," Public Transport, Springer, vol. 12(3), pages 519-534, October.
  6. Eboli, Laura & Mazzulla, G., 2008. "Willingness-to-pay of public transport users for improvement in service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 38, pages 107-118.
  7. Lazim ABDULLAH & Nurhanadia WAHAB, 2010. "A Fuzzy Decision Making Approach In Evaluating Ferry Service Quality," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 2(1), pages 94-107, March.
  8. Eneko Echaniz & Chinh Ho & Andres Rodriguez & Luigi dell’Olio, 2020. "Modelling user satisfaction in public transport systems considering missing information," Transportation, Springer, vol. 47(6), pages 2903-2921, December.
  9. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
  10. Iveta Katelo & Irena Kokina & Vitālijs Raščevskis, 2022. "Quality assessment of public services in Latvia," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(4), pages 359-379, June.
  11. Wong, R.C.P. & Yang, Linchuan & Szeto, W.Y. & Li, Y.C. & Wong, S.C., 2020. "The effects of accessible taxi service and taxi fare subsidy scheme on the elderly's willingness-to-travel," Transport Policy, Elsevier, vol. 97(C), pages 129-136.
  12. Friman, Margareta & Fujii, Satoshi & Ettema, Dick & Gärling, Tommy & Olsson, Lars E., 2013. "Psychometric analysis of the satisfaction with travel scale," Transportation Research Part A: Policy and Practice, Elsevier, vol. 48(C), pages 132-145.
  13. Sarker, Rumana Islam & Kaplan, Sigal & Mailer, Markus & Timmermans, Harry J.P., 2019. "Applying affective event theory to explain transit users’ reactions to service disruptions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 593-605.
  14. Stathopoulos, Amanda & Hess, Stephane, 2012. "Revisiting reference point formation, gains–losses asymmetry and non-linear sensitivities with an emphasis on attribute specific treatment," Transportation Research Part A: Policy and Practice, Elsevier, vol. 46(10), pages 1673-1689.
  15. Chakrabarti, Sandip & Giuliano, Genevieve, 2015. "Does service reliability determine transit patronage? Insights from the Los Angeles Metro bus system," Transport Policy, Elsevier, vol. 42(C), pages 12-20.
  16. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
  17. Adam Blake & Mondher Sahli & Neelu Seetaram, 2012. "Introduction," Tourism Economics, , vol. 18(6), pages 1155-1159, December.
  18. Hudyeron Rocha & Manuel Filgueiras & José Pedro Tavares & Sara Ferreira, 2023. "Public Transport Usage and Perceived Service Quality in a Large Metropolitan Area: The Case of Porto," Sustainability, MDPI, vol. 15(7), pages 1-15, April.
  19. Andre Carrel & Raja Sengupta & Joan L. Walker, 2017. "The San Francisco Travel Quality Study: tracking trials and tribulations of a transit taker," Transportation, Springer, vol. 44(4), pages 643-679, July.
  20. Concepcion Roman & Juan Carlos Martin & Raquel Espino, 2011. "Using Stated Preferences (Sp) To Analyze The Service Quality Of Public Transport," ERSA conference papers ersa11p86, European Regional Science Association.
  21. Javanmard, Reyhane & Lee, Jinhyung & Kim, Junghwan & Liu, Luyu & Diab, Ehab, 2023. "The impacts of the modifiable areal unit problem (MAUP) on social equity analysis of public transit reliability," Journal of Transport Geography, Elsevier, vol. 106(C).
  22. Mahmood Mahmoodi Nesheli & Avishai (Avi) Ceder & Robin Brissaud, 2017. "Public transport service-quality elements based on real-time operational tactics," Transportation, Springer, vol. 44(5), pages 957-975, September.
  23. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  24. Mokonyama, Mathetha & Venter, Christoffel, 2013. "Incorporation of customer satisfaction in public transport contracts – A preliminary analysis," Research in Transportation Economics, Elsevier, vol. 39(1), pages 58-66.
  25. Yang, Keng-Chieh & Hsieh, Tsui-Chuan & Li, Hendrik & Yang, Chyan, 2012. "Assessing how service quality, airline image and customer value affect the intentions of passengers regarding low cost carriers," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 52-53.
  26. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
  27. Bass, Pablo & Donoso, Pedro & Munizaga, Marcela, 2011. "A model to assess public transport demand stability," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(8), pages 755-764, October.
  28. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
  29. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  30. Saba IKHLAQ & Muhammad Ashraf JAVID & Tanvir Iqbal QAYYUM, 2017. "Evaluation Of User’S Perceptions Regarding Performance Indicators Of Intercity Bus Terminals In Lahore, Pakistan," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 12(2), pages 123-136, June.
  31. Amarin Siripanich & Taha Hossein Rashidi & Emily Moylan, 2019. "Interaction of Public Transport Accessibility and Residential Property Values Using Smart Card Data," Sustainability, MDPI, vol. 11(9), pages 1-24, May.
  32. Chi-Ok Oh & Seong Ok Lyu & Stephen M. Holland, 2012. "Understanding Tourists' Preferences for Boat Fishing Trips," Tourism Economics, , vol. 18(2), pages 413-429, April.
  33. Zheng, Zuduo & Washington, Simon & Hyland, Paul & Sloan, Keith & Liu, Yulin, 2016. "Preference heterogeneity in mode choice based on a nationwide survey with a focus on urban rail," Transportation Research Part A: Policy and Practice, Elsevier, vol. 91(C), pages 178-194.
  34. Abenoza, Roberto F. & Cats, Oded & Susilo, Yusak O., 2017. "Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 64-84.
  35. Carreira, Rui & Patrício, Lia & Natal Jorge, Renato & Magee, Chris, 2014. "Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips," Transport Policy, Elsevier, vol. 31(C), pages 35-46.
  36. Margareta Friman & Katrin Lättman & Lars E. Olsson, 2020. "Public Transport Quality, Safety, and Perceived Accessibility," Sustainability, MDPI, vol. 12(9), pages 1-14, April.
  37. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
  38. Chica-Olmo, Jorge & Gachs-Sánchez, Héctor & Lizarraga, Carmen, 2018. "Route effect on the perception of public transport services quality," Transport Policy, Elsevier, vol. 67(C), pages 40-48.
  39. Macário, Rosário, 2010. "Competing for level of service in the provision of mobility services: Concepts, processes and measures," Research in Transportation Economics, Elsevier, vol. 29(1), pages 261-274.
  40. Saxena, Shobhit & Bhat, Chandra R. & Pinjari, Abdul Rawoof, 2023. "Separation-based parameterization strategies for estimation of restricted covariance matrices in multivariate model systems," Journal of choice modelling, Elsevier, vol. 47(C).
  41. Sandberg Hanssen, Thor-Erik & Larsen, Berner, 2020. "The influence of waiting time on the value of headway time on a ferry service in Norway," Research in Transportation Economics, Elsevier, vol. 82(C).
  42. González-Díaz, Manuel & Montoro-Sánchez, Ángeles, 2011. "Some lessons from incentive theory: Promoting quality in bus transport," Transport Policy, Elsevier, vol. 18(2), pages 299-306, March.
  43. Solvoll, Gisle & Hanssen, Thor-Erik Sandberg, 2017. "User satisfaction with specialised transport for disabled in Norway," Journal of Transport Geography, Elsevier, vol. 62(C), pages 1-7.
  44. Urbanek, Anna, 2021. "Potential of modal shift from private cars to public transport: A survey on the commuters’ attitudes and willingness to switch – A case study of Silesia Province, Poland," Research in Transportation Economics, Elsevier, vol. 85(C).
  45. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  46. MONTENEGRO, Bryan David Galarza & SÖRENSEN, Kenneth & VANSTEENWEGEN, Pieter, 2020. "A demand-responsive feeder service with mandatory and optional, clustered bus-stops," Working Papers 2020006, University of Antwerp, Faculty of Business and Economics.
  47. Rosell, Jordi & Allen, Jaime, 2020. "Test-riding the driverless bus: Determinants of satisfaction and reuse intention in eight test-track locations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 166-189.
  48. Sukhov, Alexandre & Olsson, Lars E. & Friman, Margareta, 2022. "Necessary and sufficient conditions for attractive public Transport: Combined use of PLS-SEM and NCA," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 239-250.
  49. Monchambert, Guillaume & de Palma, André, 2014. "Public transport reliability and commuter strategy," Journal of Urban Economics, Elsevier, vol. 81(C), pages 14-29.
  50. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
  51. Hugo Bois, 2016. "A new behavioral framework to analyze preference construction and decision processes within the modal choice," Working Papers 1608, Chaire Economie du climat.
  52. Cheng, Yung-Hsiang & Lai, Yen-Chu, 2024. "Exploring autonomous bus users’ intention: Evidence from positive and negative effects," Transport Policy, Elsevier, vol. 146(C), pages 91-101.
  53. Macarena Marchante Lara & Carlos G. Benavides Chicón, 2013. "Un análisis comparativo de la provisión del transporte público urbano: especial referencia a la ciudad de Málaga," Revista de Estudios Regionales, Universidades Públicas de Andalucía, vol. 3, pages 105-130.
  54. Julie Paquette & François Bellavance & Jean-François Cordeau & Gilbert Laporte, 2012. "Measuring quality of service in dial-a-ride operations: the case of a Canadian city," Transportation, Springer, vol. 39(3), pages 539-564, May.
  55. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  56. Jaroslav Burian & Lenka Zajíčková & Igor Ivan & Karel Macků, 2018. "Attitudes and Motivation to Use Public or Individual Transport: A Case Study of Two Middle-Sized Cities," Social Sciences, MDPI, vol. 7(6), pages 1-25, May.
  57. Muhammet Deveci & Fatih Canıtez, 2018. "Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator," Alphanumeric Journal, Bahadir Fatih Yildirim, vol. 6(2), pages 211-226, September.
  58. Zahra Navidi & Nicole Ronald & Stephan Winter, 2018. "Comparison between ad-hoc demand responsive and conventional transit: a simulation study," Public Transport, Springer, vol. 10(1), pages 147-167, May.
  59. Paula Vicente & Elizabeth Reis, 2016. "Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service," Public Transport, Springer, vol. 8(3), pages 387-403, December.
  60. Grisé, Emily & El-Geneidy, Ahmed, 2018. "Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 84-96.
  61. Beck, Matthew J. & Rose, John M., 2016. "The best of times and the worst of times: A new best–worst measure of attitudes toward public transport experiences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 86(C), pages 108-123.
  62. Tétreault, Paul R. & El-Geneidy, Ahmed M., 2010. "Estimating bus run times for new limited-stop service using archived AVL and APC data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 44(6), pages 390-402, July.
  63. Hugo Bois, 2016. "A New Behavioral Framework to Analyze Preferences Construction and Decision Processes Within The Modal Choice," Working Papers hal-04141584, HAL.
  64. Beirão, Gabriela & Sarsfield Cabral, J.A., 2007. "Understanding attitudes towards public transport and private car: A qualitative study," Transport Policy, Elsevier, vol. 14(6), pages 478-489, November.
  65. Soza-Parra, Jaime & Raveau, Sebastián & Muñoz, Juan Carlos & Cats, Oded, 2019. "The underlying effect of public transport reliability on users’ satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 83-93.
  66. Sheng, Dian & Meng, Qiang, 2020. "Public bus service contracting: A critical review and future research opportunities," Research in Transportation Economics, Elsevier, vol. 83(C).
  67. Denstadli, Jon Martin & Julsrud, Tom Erik & Christiansen, Petter, 2017. "Urban commuting – A threat to the work-family balance?," Journal of Transport Geography, Elsevier, vol. 61(C), pages 87-94.
  68. Frei, Fernando, 2006. "Sampling mobility index: Case study in Assis--Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 40(9), pages 792-799, November.
  69. Rahman, Mohammad Lutfur & Baker, Douglas, 2018. "Modelling induced mode switch behaviour in Bangladesh: A multinomial logistic regression approach," Transport Policy, Elsevier, vol. 71(C), pages 81-91.
  70. Welch, Timothy F., 2013. "Equity in transport: The distribution of transit access and connectivity among affordable housing units," Transport Policy, Elsevier, vol. 30(C), pages 283-293.
  71. Herdis HERDIANSYAH & Hudy Prabowo EDYSON & Sessario Bayu MANGKARA & Zulfahmi Ilman HINDAMI, 2019. "Supporting Factors And Factory Employee’S Behaviour In The Use Of Public Transportation Mode In Jakarta," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 14(1), pages 127-139, April.
  72. Diab, Ehab I. & El-Geneidy, Ahmed M., 2012. "Understanding the impacts of a combination of service improvement strategies on bus running time and passenger’s perception," Transportation Research Part A: Policy and Practice, Elsevier, vol. 46(3), pages 614-625.
  73. Masanobu Kii & Varameth Vichiensan & Carlos Llorca & Ana Moreno & Rolf Moeckel & Yoshitsugu Hayashi, 2021. "Impact of Decentralization and Rail Network Extension on Future Traffic in the Bangkok Metropolitan Region," Sustainability, MDPI, vol. 13(23), pages 1-24, November.
  74. Abenoza, Roberto F. & Ettema, Dick F. & Susilo, Yusak O., 2018. "Do accessibility, vulnerability, opportunity, and travel characteristics have uniform impacts on the traveler’s experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 38-51.
  75. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
  76. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  77. David Verbich & Ehab Diab & Ahmed El-Geneidy, 2016. "Have they bunched yet? An exploratory study of the impacts of bus bunching on dwell and running times," Public Transport, Springer, vol. 8(2), pages 225-242, September.
  78. repec:hal:wpaper:hal-00827972 is not listed on IDEAS
  79. Paula Vicente & Abdul Suleman & Elizabeth Reis, 2020. "Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
  80. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
  81. Catherine Sundling, 2015. "Travel Behavior Change in Older Travelers: Understanding Critical Reactions to Incidents Encountered in Public Transport," IJERPH, MDPI, vol. 12(11), pages 1-23, November.
  82. Hosang Jung & Chi-Guhn Lee & Chelsea White, 2015. "Socially responsible service operations management: an overview," Annals of Operations Research, Springer, vol. 230(1), pages 1-16, July.
  83. Le Pira, Michela & Marcucci, Edoardo & Gatta, Valerio, 2021. "Roman holiday: Tourist heterogeneous preferences for walking path elements," Research in Transportation Economics, Elsevier, vol. 90(C).
  84. Zhao, Hui & Yan, Xuedong & Gao, Ziyou, 2013. "Transportation serviceability analysis for metropolitan commuting corridors based on modal choice modeling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 270-284.
  85. Amanda Stathopoulos & Stephane Hess, 2011. "Referencing, Gains-Losses Asymmetry And Non-Linear Sensitivities In Commuter Decisions: One Size Does Not Fit All!," Working Papers 0511, CREI Università degli Studi Roma Tre, revised 2011.
  86. Cascetta, Ennio & Cartenì, Armando, 2014. "The hedonic value of railways terminals. A quantitative analysis of the impact of stations quality on travellers behaviour," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 41-52.
  87. Zhang, Kai & Zhou, Kan & Zhang, Fangzhou, 2014. "Evaluating bus transit performance of Chinese cities: Developing an overall bus comfort model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 105-112.
  88. Eriksson, Lars & Friman, Margareta & Gärling, Tommy, 2013. "Perceived attributes of bus and car mediating satisfaction with the work commute," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 87-96.
  89. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
  90. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  91. Andrea Lodi & Enrico Malaguti & Nicolás E. Stier-Moses & Tommaso Bonino, 2016. "Design and Control of Public-Service Contracts and an Application to Public Transportation Systems," Management Science, INFORMS, vol. 62(4), pages 1165-1187, April.
  92. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  93. Mouwen, Arnoud & Rietveld, Piet, 2013. "Does competitive tendering improve customer satisfaction with public transport? A case study for the Netherlands," Transportation Research Part A: Policy and Practice, Elsevier, vol. 51(C), pages 29-45.
  94. Jin, Zhihua & Schmöcker, Jan-Dirk & Maadi, Saeed, 2019. "On the interaction between public transport demand, service quality and fare for social welfare optimisation," Research in Transportation Economics, Elsevier, vol. 76(C).
  95. Carse, Andrew, 2011. "Assessment of transport quality of life as an alternative transport appraisal technique," Journal of Transport Geography, Elsevier, vol. 19(5), pages 1037-1045.
  96. Claudia Burlando & Enrico Ivaldi & Alfonso Camporeale, 2016. "Un indicatore di qualit? percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2016(2), pages 267-282.
  97. Hooper, Louise, 2008. "Paying for performance: Uncertainty, asymmetric information and the payment model," Research in Transportation Economics, Elsevier, vol. 22(1), pages 157-163, January.
  98. Katrin Lättman & Margareta Friman & Lars E. Olsson, 2016. "Perceived Accessibility of Public Transport as a Potential Indicator of Social Inclusion," Social Inclusion, Cogitatio Press, vol. 4(3), pages 36-45.
  99. Ruiz, Elkin & Yushimito, Wilfredo F. & Aburto, Luis & de la Cruz, Rolando, 2024. "Predicting passenger satisfaction in public transportation using machine learning models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
  100. Maren Outwater & Greg Spitz & John Lobb & Margaret Campbell & Bhargava Sana & Ram Pendyala & William Woodford, 2011. "Characteristics of premium transit services that affect mode choice," Transportation, Springer, vol. 38(4), pages 605-623, July.
  101. Liou, James J.H. & Hsu, Chao-Che & Chen, Yun-Shen, 2014. "Improving transportation service quality based on information fusion," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 225-239.
  102. Tri Joewono & Hisashi Kubota, 2007. "User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications," Transportation, Springer, vol. 34(3), pages 337-354, May.
  103. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
  104. Peter Waerden & Emilie Couwenberg & Geert Wets, 2018. "Travelers’ preferences regarding the interior of public buses: a hierarchical information integration approach," Public Transport, Springer, vol. 10(3), pages 529-543, December.
  105. You-Jin Jung & Jeffrey M. Casello, 2020. "Assessment of the transit ridership prediction errors using AVL/APC data," Transportation, Springer, vol. 47(6), pages 2731-2755, December.
  106. Allen, Jaime & Muñoz, Juan Carlos & Ortúzar, Juan de Dios, 2018. "Modelling service-specific and global transit satisfaction under travel and user heterogeneity," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 509-528.
  107. Gatta, Valerio & Marcucci, Edoardo, 2007. "Quality and public transport service contracts," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 36, pages 92-106.
  108. Magalhães, David José Ahouagi Vaz de & Rivera-Gonzalez, Carlos, 2021. "Car users’ attitudes towards an enhanced bus system to mitigate urban congestion in a developing country," Transport Policy, Elsevier, vol. 110(C), pages 452-464.
  109. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  110. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
  111. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
  112. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
  113. Yi-Wen Kuo & Cheng-Hsien Hsieh & Cheng-Min Feng & Wen-Ya Yeh, 2013. "Effects of price promotions on potential consumers of high-speed rail," Transportation Planning and Technology, Taylor & Francis Journals, vol. 36(8), pages 722-738, December.
  114. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
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