IDEAS home Printed from https://ideas.repec.org/a/exl/1trans/v12y2017i2p123-136.html
   My bibliography  Save this article

Evaluation Of User’S Perceptions Regarding Performance Indicators Of Intercity Bus Terminals In Lahore, Pakistan

Author

Listed:
  • Saba IKHLAQ

    (Government of Punjab, Transport Department, Transportation Planning Unit 11-A Egerton Road, Lahore, Pakistan)

  • Muhammad Ashraf JAVID

    (University of Nizwa, College of Engineering and Architecture P. O. Box 33, P. C. 616, Initial Campus at Birkat al Mouz, Nizwa, Sultanate of Oman)

  • Tanvir Iqbal QAYYUM

    (University of South Asia, Department of Civil Engineering Raiwind Campus, 5-km Raiwind Road, Lahore, Pakistan)

Abstract

This study aims to evaluate the intercity bus terminals in metropolitan Lahore, Pakistan. In this regard eleven intercity bus terminals...

Suggested Citation

  • Saba IKHLAQ & Muhammad Ashraf JAVID & Tanvir Iqbal QAYYUM, 2017. "Evaluation Of User’S Perceptions Regarding Performance Indicators Of Intercity Bus Terminals In Lahore, Pakistan," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 12(2), pages 123-136, June.
    • Handle: RePEc:exl:1trans:v:12:y:2017:i:2:p:123-136
    DOI: 10.20858/tp.2017.12.2.12
    as

    Download full text from publisher

    File URL: https://www.exeley.com/exeley/journals/transport_problems/12/2/pdf/10.20858_tp.2017.12.2.12.pdf
    Download Restriction: no
    File URL: https://www.exeley.com/transport_problems/doi/10.20858/tp.2017.12.2.12
    Download Restriction: no
    File URL: https://libkey.io/10.20858/tp.2017.12.2.12?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. David A. Hensher & Paola Prioni, 2002. "A Service Quality Index for Area-wide Contract Performance Assessment," Journal of Transport Economics and Policy, University of Bath, vol. 36(1), pages 93-113, January.
    2. David Hensher & Corinne Mulley & Norhayati Yahya, 2010. "Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services," Transportation, Springer, vol. 37(2), pages 239-256, March.
    3. Hensher, David A. & Stopher, Peter & Bullock, Philip, 2003. "Service quality--developing a service quality index in the provision of commercial bus contracts," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(6), pages 499-517, July.
    4. Freitas, André Luís Policani, 2013. "Assessing the quality of intercity road transportation of passengers: An exploratory study in Brazil," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 379-392.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
    2. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
    3. Iván Manuel Mendoza-Arango & Eneko Echaniz & Luigi dell’Olio & Eduardo Gutiérrez-González, 2020. "Weighted Variables Using Best-Worst Scaling in Ordered Logit Models for Public Transit Satisfaction," Sustainability, MDPI, vol. 12(13), pages 1-20, July.
    4. Ratanavaraha, Vatanavongs & Jomnonkwao, Sajjakaj, 2014. "Model of users׳ expectations of drivers of sightseeing buses: confirmatory factor analysis," Transport Policy, Elsevier, vol. 36(C), pages 253-262.
    5. Concepcion Roman & Juan Carlos Martin & Raquel Espino, 2011. "Using Stated Preferences (Sp) To Analyze The Service Quality Of Public Transport," ERSA conference papers ersa11p86, European Regional Science Association.
    6. Gatta, Valerio & Marcucci, Edoardo, 2007. "Quality and public transport service contracts," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 36, pages 92-106.
    7. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
    8. Cascetta, Ennio & Cartenì, Armando, 2014. "The hedonic value of railways terminals. A quantitative analysis of the impact of stations quality on travellers behaviour," Transportation Research Part A: Policy and Practice, Elsevier, vol. 61(C), pages 41-52.
    9. Margareta Friman & Katrin Lättman & Lars E. Olsson, 2020. "Public Transport Quality, Safety, and Perceived Accessibility," Sustainability, MDPI, vol. 12(9), pages 1-14, April.
    10. Carse, Andrew, 2011. "Assessment of transport quality of life as an alternative transport appraisal technique," Journal of Transport Geography, Elsevier, vol. 19(5), pages 1037-1045.
    11. Eboli, Laura & Mazzulla, G., 2008. "Willingness-to-pay of public transport users for improvement in service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 38, pages 107-118.
    12. Hernandez, Sara & Monzon, Andres & de Oña, Rocío, 2016. "Urban transport interchanges: A methodology for evaluating perceived quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 31-43.
    13. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
    14. Urbanek, Anna, 2021. "Potential of modal shift from private cars to public transport: A survey on the commuters’ attitudes and willingness to switch – A case study of Silesia Province, Poland," Research in Transportation Economics, Elsevier, vol. 85(C).
    15. Juan Oña & Rocío Oña & Griselda López, 2016. "Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation," Transportation, Springer, vol. 43(5), pages 725-747, September.
    16. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
    17. dell'Olio, Luigi & Ibeas, Angel & Cecín, Patricia, 2010. "Modelling user perception of bus transit quality," Transport Policy, Elsevier, vol. 17(6), pages 388-397, November.
    18. Sheng, Dian & Meng, Qiang, 2020. "Public bus service contracting: A critical review and future research opportunities," Research in Transportation Economics, Elsevier, vol. 83(C).
    19. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
    20. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:exl:1trans:v:12:y:2017:i:2:p:123-136. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MPS Ltd. (email available below). General contact details of provider: https://www.exeley.com/journal/transport_problems .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.