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Public Transport Usage and Perceived Service Quality in a Large Metropolitan Area: The Case of Porto

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  • Hudyeron Rocha

    (Research Centre for Territory, Transports and Environment (CITTA), Faculty of Engineering of the University of Porto, Rua Dr. Roberto Frias s/n, 4200-465 Porto, Portugal)

  • Manuel Filgueiras

    (Research Centre for Territory, Transports and Environment (CITTA), Faculty of Engineering of the University of Porto, Rua Dr. Roberto Frias s/n, 4200-465 Porto, Portugal)

  • José Pedro Tavares

    (Research Centre for Territory, Transports and Environment (CITTA), Faculty of Engineering of the University of Porto, Rua Dr. Roberto Frias s/n, 4200-465 Porto, Portugal)

  • Sara Ferreira

    (Research Centre for Territory, Transports and Environment (CITTA), Faculty of Engineering of the University of Porto, Rua Dr. Roberto Frias s/n, 4200-465 Porto, Portugal)

Abstract

Using public transport as an alternative to private motorized vehicles (PMVs) is becoming increasingly popular in many cities worldwide. To understand what incentives and enhancements are necessary to attract and retain more passengers, a comprehensive understanding of the quality of public transport services is essential. This study aims to broaden the existing literature on the knowledge of public transport services in a large, heterogeneous metropolitan area. A cross-examination between a binary and an ordinal logit model is proposed, using data from a mobility survey in the Porto Metropolitan Area (PMA) in Portugal. The results show that households use PMVs mainly for speed (58.8%), comfort (49.3%), and lack of public transport to the destination (35.7%). Households using public transport cite not driving/owning a PMV (52.6%), lack of alternative transport modes (49.1%), and service cost (38.2%) as primary reasons. The perceived service quality (PSQ) within the PMA exhibits variance on multiple levels, depending on the characteristics of the household and the municipality’s location. This study provides policymakers of different cities in the PMA with insight into what incentives would most effectively increase the PSQ and, in turn, attract more passengers. This insight would be valuable in developing strategies to improve public transport usage and reduce PMV usage in the PMA. Adopting these strategies will contribute to reducing environmental impact and reducing traffic congestion.

Suggested Citation

  • Hudyeron Rocha & Manuel Filgueiras & José Pedro Tavares & Sara Ferreira, 2023. "Public Transport Usage and Perceived Service Quality in a Large Metropolitan Area: The Case of Porto," Sustainability, MDPI, vol. 15(7), pages 1-15, April.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:6287-:d:1117261
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    Cited by:

    1. Hudyeron Rocha & António Lobo & José Pedro Tavares & Sara Ferreira, 2023. "Exploring Modal Choices for Sustainable Urban Mobility: Insights from the Porto Metropolitan Area in Portugal," Sustainability, MDPI, vol. 15(20), pages 1-20, October.
    2. Mudassar Shafiq & Hudyeron Rocha & António Couto & Sara Ferreira, 2024. "A Clustering Approach for Analyzing Access to Public Transportation and Destinations," Sustainability, MDPI, vol. 16(16), pages 1-25, August.

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