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Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services

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Cited by:

  1. Fikru Kefyalew Alemayehu & Sigbjørn Landazuri Tveteraas, 2020. "Long-run labour flexibility in hospitality: A dynamic common correlated effects approach," Tourism Economics, , vol. 26(4), pages 704-718, June.
  2. Luria Gil & Gal Iddo & Yagil Dana, 2015. "Spending more time with the customer: service-providers’ behavioral discretion and call-center operations," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 427-443, September.
  3. Holmlund, Maria & Kowalkowski, Christian & Biggemann, Sergio, 2016. "Organizational behavior in innovation, marketing, and purchasing in business service contexts—An agenda for academic inquiry," Journal of Business Research, Elsevier, vol. 69(7), pages 2457-2462.
  4. Chanho Song & Sungha Jang & Jennifer Wiggins & Edward Nowlin, 2019. "Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 289-304, June.
  5. Panagiotis Mitropoulos & Ioannis Mitropoulos, 2020. "Performance evaluation of retail banking services: Is there a trade‐off between production and quality?," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(7), pages 1237-1250, October.
  6. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
  7. Mandara Binta & Ibrahim Muhammad & Zailani Ahmed & Ali Manir Bazza & Badiya Magaji, 2019. "Effects of Performance Appraisal on Employee Productivity in Federal Ministry of Education Headquarters Abuja Nigeria," Asian Journal of Contemporary Education, Asian Economic and Social Society, vol. 3(2), pages 121-131, June.
  8. Dobmeier, Mirjam, 2016. "Understanding and managing service productivity: A literature review," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 9(1), pages 518-540.
  9. Kox, Henk L.M. & Leeuwen, George van & Wiel, Henry van der, 2010. "Competitive, but too small - productivity and entry-exit determinants in European business services," MPRA Paper 24389, University Library of Munich, Germany.
  10. Kyuwan Choi & Jinkwon Kim, 2024. "Measuring Hotel Service Productivity Using Two-Stage Network DEA," Sustainability, MDPI, vol. 16(20), pages 1-24, October.
  11. Kanghwa Choi & DonHee Lee & David Olson, 2015. "Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 137-160, March.
  12. Yen-Hsien Lee & Ya-Ling Huang & Shiuh-Sheng Hsu & Chien-Han Hung, 2013. "Measuring the Efficiency and the Effect of Corporate Governance on the Biotechnology and Medical Equipment Industries in Taiwan," International Journal of Economics and Financial Issues, Econjournals, vol. 3(3), pages 662-672.
  13. Marcella Corsi & Carlo D'Ippoliti, 2013. "The productivity of the public sector: A Classical view," PSL Quarterly Review, Economia civile, vol. 66(267), pages 403-434.
  14. Karatzas, Antonios & Daskalakis, George & Bastl, Marko & Johnson, Mark, 2022. "Risky business? Shareholder value effects of service provision," International Journal of Production Economics, Elsevier, vol. 244(C).
  15. Elodie Huré & Hoa Vo & Gérard Cliquet & Bruno Durand, 2013. "E-Supply Chain And Productivity: The Case Of Food Retailing [E-Supply Chain Et Productivite : Le Cas De La Distribution Alimentaire]," Post-Print hal-01771853, HAL.
  16. Viitamo, Esa, 2014. "Service productivity, technology and organization - Converting theory to praxis," ETLA Working Papers 26, The Research Institute of the Finnish Economy.
  17. Dong He & Wenlang Zhang & Gaofeng Han & Tommy Wu, 2014. "Productivity Growth of the Nontradable Sectors in China," Review of Development Economics, Wiley Blackwell, vol. 18(4), pages 655-666, November.
  18. Alemayehu, Fikru K. & Kumbhakar, Subal C. & Landazuri Tveteraas, Sigbjørn, 2022. "Estimation of staff use efficiency: Evidence from the hospitality industry," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
  19. Gheorghe Savoiu & Consuela Necsulescu & Marian Taicu & Luminita Serbanescu, Emil Crisan, 2014. "Level of Satisfaction of Educational Services Consumers. Impact and Consequences for the Responsibility of an Economics Faculty," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 1-88, February.
  20. Kiran Sharma & Saptarshi Das, 2017. "Service Quality and Customer Satisfaction - With Special focus on the Online Cab Industry in India," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(7), pages 192-192, June.
  21. Francisco Javier Sáez-Fernández & Ignacio Jiménez-Hernández & María del Sol Ostos-Rey, 2020. "Seasonality and Efficiency of the Hotel Industry in the Balearic Islands: Implications for Economic and Environmental Sustainability," Sustainability, MDPI, vol. 12(9), pages 1-17, April.
  22. Martin Bod′a & Emília Zimková, 2018. "Iso-analysis for knowing the sources of technical efficiency and performance," Operational Research, Springer, vol. 18(2), pages 421-449, July.
  23. Riera Font, Antoni & Ripoll Penalva, Aina M. & Juaneda Sampol, Catalina N., 2011. "Efficiency and Seasonality in the Balearic Hospitality Industry/Eficiencia y estacionalidad en la industria hotelera balear," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 29, pages 845-862, Diciembre.
  24. Min Lu & Xing Wang & Yuquan Cang, 2018. "Carbon Productivity: Findings from Industry Case Studies in Beijing," Energies, MDPI, vol. 11(10), pages 1-19, October.
  25. Rafael Marques & Rafael Teixeira & Daniel P. Lacerda & Fabio S. Piran, 2023. "Exploring outsourcing service productivity from the buyer and supplier perspective: A case analysis in the fleet maintenance industry," Operations Management Research, Springer, vol. 16(2), pages 853-867, June.
  26. Huang, Chin-wei & Ho, Foo Nin & Chiu, Yung-ho, 2014. "Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan," Omega, Elsevier, vol. 48(C), pages 49-59.
  27. Andreas Petz & Sönke Duckwitz & Christina Schmalz, 2012. "Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(Special N), pages 635-652, November.
  28. Abrate, Graziano & Viglia, Giampaolo, 2016. "Strategic and tactical price decisions in hotel revenue management," Tourism Management, Elsevier, vol. 55(C), pages 123-132.
  29. Larry Dwyer, 2022. "Productivity, Destination Performance, and Stakeholder Well-Being," Tourism and Hospitality, MDPI, vol. 3(3), pages 1-16, July.
  30. Agarwal, Sumit & Wang, Long & Yang, Yang, 2021. "Impact of transboundary air pollution on service quality and consumer satisfaction," Journal of Economic Behavior & Organization, Elsevier, vol. 192(C), pages 357-380.
  31. Jula, Dorin & Jula, Nicoleta, 2007. "Inter-industries productivity gap and the services employment dynamics," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 4(2), pages 5-15, June.
  32. Akkermans, H.A. & Voss, C., 2013. "The service bullwhip effect," Other publications TiSEM 94cf4db3-1de0-4b53-897b-8, Tilburg University, School of Economics and Management.
  33. Sven M. Laudien & Birgit Daxböck, 2016. "Path dependence as a barrier to business model change in manufacturing firms: insights from a multiple-case study," Journal of Business Economics, Springer, vol. 86(6), pages 611-645, August.
  34. Calabrese, Armando, 2012. "Service productivity and service quality: A necessary trade-off?," International Journal of Production Economics, Elsevier, vol. 135(2), pages 800-812.
  35. Olowofeso, Edamisan & Ale, Olatide Aarinola, 2021. "Effect of Social Media Tools on Service Delivery of Hospitality Businesses in Akure, Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(10), pages 25-31, October.
  36. Severin Oesterle & Arne Buchwald & Nils Urbach, 2022. "Investigating the co-creation of IT consulting service value: empirical findings of a matched pair analysis," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 571-597, June.
  37. Sharifah Rahama Amirul & Khairul Hanim Pazim & Sharifah Milda Amirul & Rasid Mail & Jakaria Dasan, 2022. "Developing and validating the qualitative labour productivity measurement in service industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2853-2874, August.
  38. Andrews A. Yalley, 2022. "Customer readiness to co-production of mobile banking services: a customer-only co-production perspective," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 27(2), pages 81-95, June.
  39. Park, Sangwon & Yaduma, Natina & Lockwood, Andrew J. & Williams, Allan M., 2016. "Demand fluctuations, labour flexibility and productivity," Annals of Tourism Research, Elsevier, vol. 59(C), pages 93-112.
  40. Gowangwoo Park & Seok-Kee Lee & Kanghwa Choi, 2021. "Evaluating the Service Operating Efficiency and Its Determinants in Global Consulting Firms: A Metafrontier Analysis," Sustainability, MDPI, vol. 13(18), pages 1-18, September.
  41. Keh, Hean Tat & Chu, Singfat & Xu, Jiye, 2006. "Efficiency, effectiveness and productivity of marketing in services," European Journal of Operational Research, Elsevier, vol. 170(1), pages 265-276, April.
  42. Wojciech Grabowski & Krzysztof Szczygielski, 2012. "Innovation Strategies and Productivity in the Polish Services Sector in the light of CIS 2008," CASE Network Studies and Analyses 0448, CASE-Center for Social and Economic Research.
  43. Grégory Jemine & François-Régis Puyou & Florence Bouvet, 2024. "Technological innovation and the co-production of accounting services in small accounting firms," Post-Print hal-04325739, HAL.
  44. Bouncken, Ricarda B. & Ratzmann, Martin & Pesch, Robin & Laudien, Sven M., 2018. "Alliances of service firms and manufacturers: Relations and configurations of entrepreneurial orientation and hybrid innovation," Journal of Business Research, Elsevier, vol. 89(C), pages 190-197.
  45. Jochen Wirtz & Valarie Zeithaml, 2018. "Cost-effective service excellence," Journal of the Academy of Marketing Science, Springer, vol. 46(1), pages 59-80, January.
  46. Kienzler, Mario & Kowalkowski, Christian & Kindström, Daniel, 2021. "Purchasing professionals and the flat-rate bias: Effects of price premiums, past usage, and relational ties on price plan choice," Journal of Business Research, Elsevier, vol. 132(C), pages 403-415.
  47. Inocencia M. Martínez-León & Isabel Olmedo-Cifuentes & Gary Davies, 2023. "The Virtuous Circle of Internal Corporate Reputation and Financial Performance," Corporate Reputation Review, Palgrave Macmillan, vol. 26(2), pages 97-110, May.
  48. Nadide Yigiteli & Fahriye Ozturk, 2022. "Macroeconomic Determinants of Total Factor Productivity: An Analysis on the Example of OECD Countries," Istanbul Journal of Economics-Istanbul Iktisat Dergisi, Istanbul University, Faculty of Economics, vol. 72(72-1), pages 293-328, June.
  49. Kamil Decyk, 2021. "Service Sector Productivity in the European Union Member States," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 185-202.
  50. Donghyun Choi & Yonghwi Noh & Jin Sung Rha, 2019. "Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 433-456, September.
  51. Simon, Jose & Simon, Clara & Arias, Alicia, 2011. "Changes in productivity of Spanish university libraries," Omega, Elsevier, vol. 39(5), pages 578-588, October.
  52. Philipp Bitzer & Matthias Söllner & Jan Marco Leimeister, 2016. "Design Principles for High-Performance Blended Learning Services Delivery," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(2), pages 135-149, April.
  53. Sébastien Dony, 2017. "Ce que nous apprennent les démarches d'amélioration de l'efficience dans les collectivités territoriales," Post-Print hal-01907400, HAL.
  54. Anagnostopoulos, Yiannis & Husa, Kjetil A. & Noikokyris, Emmanouil, 2022. "A three-phase comparative efficiency analysis of US and EU banks," International Review of Economics & Finance, Elsevier, vol. 81(C), pages 113-127.
  55. Minh‐Anh Thi Nguyen & Ming‐Miin Yu, 2020. "Decomposing the operational efficiency of major cruise lines: A network data envelopment analysis approach in the presence of shared input and quasi‐fixed input," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(8), pages 1501-1516, December.
  56. Konara, Palitha & Tan, Yong & Johnes, Jill, 2019. "FDI and heterogeneity in bank efficiency: Evidence from emerging markets," Research in International Business and Finance, Elsevier, vol. 49(C), pages 100-113.
  57. Rodica Boier, 2014. "Relational Mechanisms In Innovation Co-Creation," Studies and Scientific Researches. Economics Edition, "Vasile Alecsandri" University of Bacau, Faculty of Economic Sciences, issue 20.
  58. Bertschek, Irene & Niebel, Thomas & Ohnemus, Jörg & Rasel, Fabienne & Saam, Marianne & Schulte, Patrick & Schleife, Katrin & Stiehler, Andreas & Ortwein, Tobias & Heinzl, Armin & Nöhren, Marko, 2014. "Produktivität IT-basierter Dienstleistungen: Wie kann man sie messen und steuern?," ZEW Dokumentationen 14-02, ZEW - Leibniz Centre for European Economic Research.
  59. Zaheer, Arshad & Rehman, Kashif ur & Saif, M. Iqbal, 2008. "Development and testing of a business process efficiency scale," MPRA Paper 54467, University Library of Munich, Germany.
  60. Romero, Jaime & Cruz-Roche, Ignacio & Charron, Jean-Philippe, 2020. "The myth of price convergence under economic integration: A proposed explanation for the difference in food prices across European countries," European Management Journal, Elsevier, vol. 38(2), pages 267-276.
  61. Ifie, Kemefasu & Simintiras, Antonis C. & Dwivedi, Yogesh & Mavridou, Vasileia, 2018. "How service quality and outcome confidence drive pre-outcome word-of-mouth," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 214-221.
  62. Isabelle Piot-Lepetit & Rozenn Perrigot & Gérard Cliquet, 2014. "Organizational form and efficiency of franchise chains," Post-Print halshs-01023719, HAL.
  63. Nan Zhu & Yun Zhang, 2017. "Comparative Research on Performance of Feed Companies in China---Based on an OR-DEAE Matrix," Asian Social Science, Canadian Center of Science and Education, vol. 13(6), pages 169-169, June.
  64. Amy McMillan & Timothy C. Dunne & Joshua R. Aaron & Brandon N. Cline, 2017. "Environmental Management’s Impact on Market Value: Rewards and Punishments," Corporate Reputation Review, Palgrave Macmillan, vol. 20(1), pages 105-122, February.
  65. Lionel Nicod & Sylvie Llosa, 2018. "How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction," Post-Print hal-03513344, HAL.
  66. Corsi, Marcella & D'Ippoliti, Carlo & Gumina, Andrea & Battisti, Michele, 2006. "eGEP Economic Model: Final Report on the Benefits, Costs and Financing of eGovernment," MPRA Paper 34396, University Library of Munich, Germany.
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