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Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

Author

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  • Donghyun Choi

    (Korea Aerospace University)

  • Yonghwi Noh

    (Myongji University)

  • Jin Sung Rha

    (Dankook University)

Abstract

This study develops a simulation model that can describe the accurate working environment of emergency room by analyzing the effects of both work pressure and burnout. For this purpose, we consider burnout as a critical factor that plays a role in running an emergency room efficiently and as a cause for unexpected outcomes. As work pressure intensifies, the productivity of human resources tends to increase accordingly. However, when work schedule intensity reaches a certain level, service productivity of human resources can start decreasing due to accumulated fatigue. We consider the burnout phenomenon and demonstrate the existence of several such factors in emergency room environments through systems dynamics simulation model by comparing them with the actual emergency room data from a major hospital in South Korea. Also, we conducted trend analysis to present the behavioral characteristics of the burnout.

Suggested Citation

  • Donghyun Choi & Yonghwi Noh & Jin Sung Rha, 2019. "Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 433-456, September.
    • Handle: RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00390-1
    DOI: 10.1007/s11628-018-00390-1
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    1. Miri Chung & Young-Hye Jang & Steven A. Edelson, 2021. "The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 77-102, March.

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