Patient satisfaction in primary health care: A literature review and analysis

Citations

Cited by:

1. María del Carmen Valls Martínez & Alicia Ramírez-Orellana, 2019. "Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling," IJERPH, MDPI, vol. 16(24), pages 1-18, December.
2. Monica Palma & Veronica Distefano & Alessandra Spennato, 2019. "Quality Assessment of the Oncology Health Service in a Public Hospital," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 146(1), pages 327-343, November.
3. Susan P Sparkes & Rifat Atun & Till Bӓrnighausen, 2019. "The impact of the Family Medicine Model on patient satisfaction in Turkey: Panel analysis with province fixed effects," PLOS ONE, Public Library of Science, vol. 14(1), pages 1-13, January.
4. Berhane Fseha, 2019. "Assessment of Mothers Level of Satisfaction with Antenatal Care Services Provided at Alganesh Health Center Shire, North West Tigray, Ethiopia," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 16(1), pages 11798-11802, March.
5. Zhang Gang & Wang Zongshui & Zhao Hong, 2020. "Relationships Among Perceived Value, Satisfaction, and e-Trust: An e-CRM View of Online Restaurant Consumption," Journal of Systems Science and Information, De Gruyter, vol. 8(5), pages 458-475, October.
6. Gross, Revital & Nirel, Nurit, 1997. "Does budget-holding have a long-term effect on expenditure, staff and patients?," Health Policy, Elsevier, vol. 40(1), pages 43-67, April.
7. Pflueger, Dane, 2016. "Knowing patients: The customer survey and the changing margins of accounting in healthcare," Accounting, Organizations and Society, Elsevier, vol. 53(C), pages 17-33.
8. Bjørknes, Ragnhild & Ortiz-Barreda, Gaby, 2021. "Are the voices of parents heard? A scoping review of satisfaction in parenting programs," Evaluation and Program Planning, Elsevier, vol. 88(C).
9. Iga Rudawska, 2015. "Chronic Patients’ Values Associated to Continuity of Care – the Results of Qualitative Study (Wartosci przypisywane ciaglosci opieki przez pacjentów przewlekle chorych – wyniki badania jakosciowego)," Problemy Zarzadzania, University of Warsaw, Faculty of Management, vol. 13(53), pages 196-215.
10. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
11. Xesfingi, Sofia & Vozikis, Athanasios, 2014. "What shapes patient's satisfaction in countries' health care systems?," MPRA Paper 59755, University Library of Munich, Germany.
12. Weinhold, Ines & Gurtner, Sebastian, 2018. "Rural - urban differences in determinants of patient satisfaction with primary care," Social Science & Medicine, Elsevier, vol. 212(C), pages 76-85.
13. Zi Yang Wang & Jie Song & Xing Lin Feng, 2023. "A prediction model of patient satisfaction: policy evaluation and sensitivity analysis," Flexible Services and Manufacturing Journal, Springer, vol. 35(2), pages 455-486, June.
14. Elena Druică & Viorel Mihăilă & Marin Burcea & Vasile Cepoi, 2019. "Combining Direct and Indirect Measurements to Assess Patients’ Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications," IJERPH, MDPI, vol. 17(1), pages 1-18, December.
15. John Bridges & Elizabeth Kinter & Lillian Kidane & Rebekah Heinzen & Colleen McCormick, 2008. "Things are Looking up Since We Started Listening to Patients," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 1(4), pages 273-282, October.
16. García-Corchero, Juan David & Jiménez-Rubio, Dolores, 2022. "How do policy levers shape the quality of a national health system?," Journal of Policy Modeling, Elsevier, vol. 44(1), pages 203-221.
17. Smaranda Adina Cosma & Marius Bota & Cristina Fleșeriu & Claudiu Morgovan & Mădălina Văleanu & Dan Cosma, 2020. "Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System," Sustainability, MDPI, vol. 12(4), pages 1-16, February.
18. Diana Rofail & Fiona Taylor & Antoine Regnault & Anna Filonenko, 2011. "Treatment Satisfaction Instruments for Different Purposes during a Product’s Lifecycle," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 4(4), pages 227-240, December.
19. Abdur Razzaque Sarker & Marufa Sultana & Sayem Ahmed & Rashidul Alam Mahumud & Alec Morton & Jahangir A.M. Khan, 2018. "Clients’ Experience and Satisfaction of Utilizing Healthcare Services in a Community Based Health Insurance Program in Bangladesh," IJERPH, MDPI, vol. 15(8), pages 1-14, August.
20. Sunil Shrestha & Binaya Sapkota & Santosh Thapa & Bhuvan K. C. & Saval Khanal, 2020. "Translation, cross-cultural adaptation and validation of Patient Satisfaction with Pharmacist Services Questionnaire (PSPSQ 2.0) into the Nepalese version in a community settings," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-15, October.
21. Andreas C. Soteriou & Richard B. Chase, 2000. "A Robust Optimization Approach for Improving Service Quality," Manufacturing & Service Operations Management, INFORMS, vol. 2(3), pages 264-286, May.
22. Mummalaneni, Venkatapparao & Gopalakrishna, Pradeep, 1997. "Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time," Journal of Business Research, Elsevier, vol. 39(3), pages 173-186, July.
23. Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin, 2018. "Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disord," IJERPH, MDPI, vol. 15(11), pages 1-14, November.
24. Margrit Löbner & Janine Stein & Melanie Luppa & Alexander Konnopka & Hans Jörg Meisel & Lutz Günther & Jürgen Meixensberger & Katarina Stengler & Matthias C Angermeyer & Hans-Helmut König & Steffi G R, 2017. "Choosing the right rehabilitation setting after herniated disc surgery: Motives, motivations and expectations from the patients’ perspective," PLOS ONE, Public Library of Science, vol. 12(8), pages 1-20, August.
25. Vanacore, Amalia & Pellegrino, Maria Sole, 2021. "Testing inter-group ranking heterogeneity: do patient characteristics matter for prioritization of quality improvements in healthcare service?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
26. Winfried Zinn & Sebastian Sauer & Richard Göllner, 2016. "The German Inpatient Satisfaction Scale," SAGE Open, , vol. 6(2), pages 21582440166, April.
27. Grytten, Jostein & Carlsen, Fredrik & Skau, Irene, 2009. "Services production and patient satisfaction in primary care," Health Policy, Elsevier, vol. 89(3), pages 312-321, March.
    • Fredrik Carlsen & Jostein Grytten & Irene Skau, 2007. "Service Production and Patient Satisfaction in Primary Care," Working Paper Series 9107, Department of Economics, Norwegian University of Science and Technology.
28. Margaritis, Eleftherios & Katharaki, Maria & Katharakis, George, 2012. "Exceeding parents’ expectations in Ear–Nose–Throat outpatient facilities: The development and analysis of a questionnaire," Evaluation and Program Planning, Elsevier, vol. 35(2), pages 246-255.
29. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
30. Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
31. Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
32. Schutt, Russell K. & Goldfinger, Stephen M. & Penk, Walter E., 1997. "Satisfaction with residence and with life: When homeless mentally ill persons are housed," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 185-194, May.
33. Pablo Cabrera-Barona & Thomas Blaschke & Stefan Kienberger, 2017. "Explaining Accessibility and Satisfaction Related to Healthcare: A Mixed-Methods Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 133(2), pages 719-739, September.
34. Carlsen, Fredrik & Grytten, Jostein, 2000. "Consumer satisfaction and supplier induced demand," Journal of Health Economics, Elsevier, vol. 19(5), pages 731-753, September.
35. Ayala-Nunes, Lara & Jiménez, Lucía & Hidalgo, Victoria & Jesus, Saul, 2014. "Family feedback in Child Welfare Services: A systematic review of measures," Children and Youth Services Review, Elsevier, vol. 44(C), pages 299-306.
36. Misagh Faezipour & Miad Faezipour, 2020. "Sustainable Smartphone-Based Healthcare Systems: A Systems Engineering Approach to Assess the Efficacy of Respiratory Monitoring Apps," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
37. Elísabet Hjörleifsdóttir & Ingalill Rahm Hallberg & Elín Díanna Gunnarsdóttir, 2010. "Satisfaction with care in oncology outpatient clinics: psychometric characteristics of the Icelandic EORTC IN‐PATSAT32 version," Journal of Clinical Nursing, John Wiley & Sons, vol. 19(13‐14), pages 1784-1794, July.
38. Xesfingi, Sofia & Karamanis, Dimitrios, 2015. "In- and Out-patient satisfaction assessment: the case of a greek General Hospital," MPRA Paper 66672, University Library of Munich, Germany.
39. Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
40. Thuy Nguyen & Huong Nguyen & Anh Dang, 2020. "Determinants of patient satisfaction: Lessons from large-scale inpatient interviews in Vietnam," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-17, September.
41. Vick, Sandra & Scott, Anthony, 1998. "Agency in health care. Examining patients' preferences for attributes of the doctor-patient relationship," Journal of Health Economics, Elsevier, vol. 17(5), pages 587-605, October.
42. María del Carmen Valls Martínez & Alicia Ramírez-Orellana & Mayra Soledad Grasso, 2021. "Health Investment Management and Healthcare Quality in the Public System: A Gender Perspective," IJERPH, MDPI, vol. 18(5), pages 1-24, February.
43. Gross, Revital, 2004. "A consumer-based tool for evaluating the quality of health services in the Israeli health care system following reform," Health Policy, Elsevier, vol. 68(2), pages 143-158, May.
44. Jaapar, Mustaffa & Musa, Ghazali & Moghavvemi, Sedigheh & Saub, Roslan, 2017. "Dental tourism: Examining tourist profiles, motivation and satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 538-552.
45. Mitropoulos, Panagiotis & Vasileiou, Konstantinos & Mitropoulos, Ioannis, 2018. "Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 270-275.