Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time
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- Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
- Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
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- Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.
- Leisen, Birgit & Hyman, Michael R., 2004. "Antecedents and consequences of trust in a service provider: The case of primary care physicians," Journal of Business Research, Elsevier, vol. 57(9), pages 990-999, September.
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