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Magnitude of client satisfaction and its associated factors with outpatient pharmacy service at Dubti General Hospital, Afar, North East Ethiopia: A cross sectional study

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  • Anwar Brhan Gidey
  • Taklo Simeneh Yazie
  • Tegegne Bogale
  • Tesfaye Molla Gulente

Abstract

Introduction: In Ethiopia the pharmacy service has had several gaps among these were low patient satisfaction, and poor availability of essential pharmaceuticals. In addition, previous studies showed variation in magnitude of client satisfaction, and there is no previous study in the study area. Therefore, the aim of the study was to determine client satisfaction with outpatient pharmacy service and associated factors among adult clients at Dubti General Hospital in Afar, Ethiopia. Methods: A hospital based cross sectional study design was employed from February 1 to March 30, 2020 at Dubti General Hospital. Participants were selected by systematic random sampling method. Bivariate and multivariate binary logistic regression was computed to assess statistical association between the outcome variable, and independent variables. AOR with 95% CI were used to show statistical Significance at P

Suggested Citation

  • Anwar Brhan Gidey & Taklo Simeneh Yazie & Tegegne Bogale & Tesfaye Molla Gulente, 2021. "Magnitude of client satisfaction and its associated factors with outpatient pharmacy service at Dubti General Hospital, Afar, North East Ethiopia: A cross sectional study," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-11, November.
    • Handle: RePEc:plo:pone00:0260104
    DOI: 10.1371/journal.pone.0260104
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    References listed on IDEAS

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    1. Aniza Ismail & Yan Nee Gan & Norfazilah Ahmad, 2020. "Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-12, November.
    2. Sunkyung Lee & Onyeka Peter Godwin & Kyungah Kim & Euni Lee, 2015. "Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data," PLOS ONE, Public Library of Science, vol. 10(11), pages 1-9, November.
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    1. Aniza Ismail & Yan Nee Gan & Norfazilah Ahmad, 2020. "Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-12, November.

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