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Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disorder

Author

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  • Nik Aida Nik Adib

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Mohd Ismail Ibrahim

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Azriani Ab Rahman

    (Department of Community Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Raishan Shafini Bakar

    (Department of Psychiatric, School of Medical Sciences, Hospital Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

  • Nor Azni Yahaya

    (Department of Pediatric, Hospital Raja Perempuan Zainab II, Kota Bharu, 15150 Kelantan, Malaysia)

  • Suria Hussin

    (Department of Psychiatric, Hospital Raja Perempuan Zainab II, Kota Bharu, 15150 Kelantan, Malaysia)

  • Wan Nor Arifin

    (Unit of Biostatistics and Research Methodology, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kota Bharu, 16150 Kelantan, Malaysia)

Abstract

Background: A Malay version of Parent Satisfaction Scale (PSS-M) is needed to investigate the factors contributing to the Malay caregivers’ satisfaction with health care management for children with autism spectrum disorder (ASD). The aim of the study is to translate and validate the questionnaire to assess the caregivers’ satisfaction on health care services. Methods: A cross-sectional study was conducted among 110 caregivers of children with ASD aged between 2 and 17 years old that received treatment at two tertiary care centres in Kelantan. Permission to use the original version of the PSS questionnaire was obtained. The original English version of the PSS was translated into a Malay version following the 10 steps proposed by an established guideline. Pre-testing of the PSS was carried out with 30 caregivers before confirmatory factor analysis (CFA) was established using 110 caregivers. They were asked to assess their understanding of the questionnaire. The one-dimensional questionnaire consists of 11 items, including staff attitudes, availability of staff, supportiveness, and helpfulness. The 5-point Likert scale provided ratings from 1 (strongly disagree) to 5 (strongly agree). Confirmatory factor analysis was performed using a robust maximum likelihood estimator. Results: The analysis showed model fit data with good reliability. Conclusion: The PSS-M shows overall model fitness based on specific indices, with good construct validity and excellent absolute reliability to determine the satisfaction level of caregivers of children with ASD with respect to health care services.

Suggested Citation

  • Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin, 2018. "Translation and Validation of the Malay Version of the Parents’ Satisfaction Scale (PSS-M) for Assessment of Caregivers’ Satisfaction with Health Care Services for Children with Autism Spectrum Disord," IJERPH, MDPI, vol. 15(11), pages 1-14, November.
    • Handle: RePEc:gam:jijerp:v:15:y:2018:i:11:p:2455-:d:180470
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    References listed on IDEAS

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    1. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    2. Renato Santos De Almeida & Stéphane Bourliataux-Lajoinie & Mônica Martins, 2015. "Satisfaction measurement instruments for healthcare service users: a systematic review," Post-Print hal-03165065, HAL.
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    Cited by:

    1. Ahmad Badruridzwanullah Zun & Mohd Ismail Ibrahim & Ariffin Marzuki Mokhtar & Ahmad Sukari Halim & Wan Nor Arifin Wan Mansor, 2019. "Translation, Cross-Cultural Adaptation, and Validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) into the Malay Language," IJERPH, MDPI, vol. 16(11), pages 1-13, June.
    2. Nik Aida Nik Adib & Mohd Ismail Ibrahim & Azriani Ab Rahman & Raishan Shafini Bakar & Nor Azni Yahaya & Suria Hussin & Wan Nor Arifin Wan Mansor, 2019. "Predictors of Caregivers’ Satisfaction with the Management of Children with Autism Spectrum Disorder: A Study at Multiple Levels of Health Care," IJERPH, MDPI, vol. 16(10), pages 1-18, May.

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