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The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application

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  • Ruggeri, Mirella
  • Greenfield, Thomas K.

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  • Ruggeri, Mirella & Greenfield, Thomas K., 1995. "The Italian version of the service satisfaction scale (SSS-30) adapted for community-based psychiatric patients: Development, factor analysis and application," Evaluation and Program Planning, Elsevier, vol. 18(2), pages 191-202.
    • Handle: RePEc:eee:epplan:v:18:y:1995:i:2:p:191-202
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    References listed on IDEAS

    as
    1. Greenfield, Thomas K., 1983. "The role of client satisfaction in evaluating university counseling services," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 315-327, January.
    2. Chester Harris, 1967. "On factors and factor scores," Psychometrika, Springer;The Psychometric Society, vol. 32(4), pages 363-379, December.
    3. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    4. Nguyen, Tuan D. & Attkisson, C. Clifford & Stegner, Bruce L., 1983. "Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 299-313, January.
    5. Greenfield, Thomas K. & Attkisson, C. Clifford, 1989. "Steps toward a multifactorial satisfaction scale for primary care and mental health services," Evaluation and Program Planning, Elsevier, vol. 12(3), pages 271-278, January.
    6. De Brey, Henk, 1983. "A cross-national validation of the Client Satisfaction Questionnaire: The Dutch experience," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 395-400, January.
    7. repec:ucp:bkecon:9780226316529 is not listed on IDEAS
    8. Roberts, Robert E. & Attkisson, C. Clifford, 1983. "Assessing client satisfaction among hispanics," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 401-413, January.
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    Cited by:

    1. Baronet, Anne-Marie & Gerber, Gary J., 1997. "Client satisfaction in a community crisis center," Evaluation and Program Planning, Elsevier, vol. 20(4), pages 443-453, November.
    2. Chang-ming Hsieh, 2018. "Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 138(1), pages 45-60, July.

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