IDEAS home Printed from https://ideas.repec.org/a/eee/soceps/v73y2021ics0038012119305658.html
   My bibliography  Save this article

Testing inter-group ranking heterogeneity: do patient characteristics matter for prioritization of quality improvements in healthcare service?

Author

Listed:
  • Vanacore, Amalia
  • Pellegrino, Maria Sole

Abstract

In many research contexts, such as social science, marketing, education, psychology and medicine, it is frequently of interest to compare two or more groups of subjects (e.g. people of different gender, age or nationality), who are asked to rank a set of alternatives according to their personal liking or opinion, for investigating the presence of group effect. The common investigation aim is to detect customers with homogeneous preferences (or priorities) in order to serve each group as properly as possible. Several approaches have been proposed in the literature for testing ranking heterogeneity among groups of subjects. This paper focuses on an approach considering diversity as a generalization of the notion of variation and investigates the performance of a testing procedure for ranking heterogeneity based on the index of segregation power. The performance of the testing procedure has been investigated via a Monte Carlo simulation study under several scenarios, differing for group size, number of ranked alternatives and system of hypothesis. Furthermore, using a real data set, the testing procedure is exploited for investigating whether patient age and gender matter for patient prioritization of quality improvement in healthcare service.

Suggested Citation

  • Vanacore, Amalia & Pellegrino, Maria Sole, 2021. "Testing inter-group ranking heterogeneity: do patient characteristics matter for prioritization of quality improvements in healthcare service?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
  • Handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305658
    DOI: 10.1016/j.seps.2020.100921
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0038012119305658
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL: https://libkey.io/10.1016/j.seps.2020.100921?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Nguyen Thi, Phi Linh & Briancon, S. & Empereur, F. & Guillemin, F., 2002. "Factors determining inpatient satisfaction with care," Social Science & Medicine, Elsevier, vol. 54(4), pages 493-504, February.
    2. Katinka Fischer & Christoph Bothung & Felix Lieder & Stefan Wolfart & Holger Schwender, 2019. "A statistical test for detecting discordance in rankings between k groups," Journal of Applied Statistics, Taylor & Francis Journals, vol. 46(10), pages 1822-1842, July.
    3. Sitzia, John & Wood, Neil, 1997. "Patient satisfaction: A review of issues and concepts," Social Science & Medicine, Elsevier, vol. 45(12), pages 1829-1843, December.
    4. W. Schucany & W. Frawley, 1973. "A rank test for two group concordance," Psychometrika, Springer;The Psychometric Society, vol. 38(2), pages 249-258, June.
    5. Gass, S. I. & Rapcsak, T., 2004. "Singular value decomposition in AHP," European Journal of Operational Research, Elsevier, vol. 154(3), pages 573-584, May.
    6. Siraj, Sajid & Mikhailov, Ludmil & Keane, John A., 2015. "Contribution of individual judgments toward inconsistency in pairwise comparisons," European Journal of Operational Research, Elsevier, vol. 242(2), pages 557-567.
    7. Tamar Gadrich & Emil Bashkansky & Ričardas Zitikis, 2015. "Assessing variation: a unifying approach for all scales of measurement," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(3), pages 1145-1167, May.
    8. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Atkinson, Sarah & Haran, Dave, 2005. "Individual and district scale determinants of users' satisfaction with primary health care in developing countries," Social Science & Medicine, Elsevier, vol. 60(3), pages 501-513, February.
    2. Radin, Dagmar, 2013. "Does corruption undermine trust in health care? Results from public opinion polls in Croatia," Social Science & Medicine, Elsevier, vol. 98(C), pages 46-53.
    3. Diana Rofail & Fiona Taylor & Antoine Regnault & Anna Filonenko, 2011. "Treatment Satisfaction Instruments for Different Purposes during a Product’s Lifecycle," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 4(4), pages 227-240, December.
    4. Matteo Rossi & Gabriella Marcarelli & Antonella Ferraro & Antonio Lucadamo, 2020. "How do Calendar Anomalies Affect an Investment Choice? A Proposal of an Analytic Hierarchy Process Model," International Journal of Economics and Financial Issues, Econjournals, vol. 10(1), pages 244-249.
    5. Smaranda Adina Cosma & Marius Bota & Cristina Fleșeriu & Claudiu Morgovan & Mădălina Văleanu & Dan Cosma, 2020. "Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System," Sustainability, MDPI, vol. 12(4), pages 1-16, February.
    6. Xesfingi, Sofia & Karamanis, Dimitrios, 2015. "In- and Out-patient satisfaction assessment: the case of a greek General Hospital," MPRA Paper 66672, University Library of Munich, Germany.
    7. Pablo Cabrera-Barona & Thomas Blaschke & Stefan Kienberger, 2017. "Explaining Accessibility and Satisfaction Related to Healthcare: A Mixed-Methods Approach," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 133(2), pages 719-739, September.
    8. Weinhold, Ines & Gurtner, Sebastian, 2018. "Rural - urban differences in determinants of patient satisfaction with primary care," Social Science & Medicine, Elsevier, vol. 212(C), pages 76-85.
    9. Winfried Zinn & Sebastian Sauer & Richard Göllner, 2016. "The German Inpatient Satisfaction Scale," SAGE Open, , vol. 6(2), pages 21582440166, April.
    10. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    11. Mitropoulos, Panagiotis & Vasileiou, Konstantinos & Mitropoulos, Ioannis, 2018. "Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 270-275.
    12. Elena Druică & Viorel Mihăilă & Marin Burcea & Vasile Cepoi, 2019. "Combining Direct and Indirect Measurements to Assess Patients’ Satisfaction with the Quality of Public Health Services in Romania: Uncovering Structural Mechanisms and Their Implications," IJERPH, MDPI, vol. 17(1), pages 1-18, December.
    13. Susan P Sparkes & Rifat Atun & Till Bӓrnighausen, 2019. "The impact of the Family Medicine Model on patient satisfaction in Turkey: Panel analysis with province fixed effects," PLOS ONE, Public Library of Science, vol. 14(1), pages 1-13, January.
    14. Park, Kisoo & Park, Jumin & Kwon, Young Dae & Kang, Yoonjeong & Noh, Jin-Won, 2016. "Public satisfaction with the healthcare system performance in South Korea: Universal healthcare system," Health Policy, Elsevier, vol. 120(6), pages 621-629.
    15. Vladimír Bureš & Jiří Cabal & Pavel Čech & Karel Mls & Daniela Ponce, 2020. "The Influence of Criteria Selection Method on Consistency of Pairwise Comparison," Mathematics, MDPI, vol. 8(12), pages 1-13, December.
    16. Liu, Fang & Zou, Shu-Cai & Li, Qing, 2020. "Deriving priorities from pairwise comparison matrices with a novel consistency index," Applied Mathematics and Computation, Elsevier, vol. 374(C).
    17. Broome, Kieran & Worrall, Linda & Fleming, Jennifer & Boldy, Duncan, 2012. "Evaluation of flexible route bus transport for older people," Transport Policy, Elsevier, vol. 21(C), pages 85-91.
    18. Hyojung Tak & Gregory Ruhnke & Ya-Chen Shih, 2015. "The Association between Patient-Centered Attributes of Care and Patient Satisfaction," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 8(2), pages 187-197, April.
    19. Liang, Fuqi & Brunelli, Matteo & Rezaei, Jafar, 2020. "Consistency issues in the best worst method: Measurements and thresholds," Omega, Elsevier, vol. 96(C).
    20. Lannes, Laurence, 2015. "Improving health worker performance: The patient-perspective from a PBF program in Rwanda," Social Science & Medicine, Elsevier, vol. 138(C), pages 1-11.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:soceps:v:73:y:2021:i:c:s0038012119305658. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/seps .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.