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Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System

Author

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  • Smaranda Adina Cosma

    (Department of Hospitality Services, Faculty of Business, Universitatea Babeș-Bolyai, 7 Horea St., 400174 Cluj-Napoca, Romania)

  • Marius Bota

    (Department of Hospitality Services, Faculty of Business, Universitatea Babeș-Bolyai, 7 Horea St., 400174 Cluj-Napoca, Romania)

  • Cristina Fleșeriu

    (Department of Hospitality Services, Faculty of Business, Universitatea Babeș-Bolyai, 7 Horea St., 400174 Cluj-Napoca, Romania)

  • Claudiu Morgovan

    (Preclinical Department, Faculty of Medicine, Lucian Blaga University of Sibiu, 2A L. Rebreanu St., 550169 Sibiu, Romania)

  • Mădălina Văleanu

    (Department of Medical Education, Medical Informatics and Biostatistics, Faculty of Medicine, Universitatea de Medicina si Farmacie Iuliu Hatieganu din Cluj-Napoca, 4 Louis Pasteur St., 400349 Cluj-Napoca, Romania)

  • Dan Cosma

    (Department of Surgical Specialties, Orthopedics, traumatology and pediatric orthopedics, Faculty of Medicine, Universitatea de Medicina si Farmacie Iuliu Hatieganu din Cluj-Napoca, 46-50 Viilor St., 400347 Cluj-Napoca, Romania)

Abstract

Measuring patient satisfaction of healthcare service quality represents a significant element of a healthcare’s system (HS) overall evaluation. It is the starting point for creating policies in national healthcare. The purpose of this paper was to evaluate Romanian patients’ perception and satisfaction of the quality of the national HS as a whole and of its components. Exploratory and descriptive research was used. Data were collected through face-to-face interviews with Romanian patients, based on a questionnaire. Out of the 2305 respondents, 83% used the Romanian HS in the past 12 months and 58% of the respondents did not trust the system. The accommodation, food, and other facilities of Romanian hospitals were perceived as being at a low level. One third of the respondents were unsatisfied and very unsatisfied with respect to the overall impression of the Romanian HS. In addition, our research found a statistically significant relationship between confidence in the HS, age, and gender, and also between the overall impression on the HS, age and income.

Suggested Citation

  • Smaranda Adina Cosma & Marius Bota & Cristina Fleșeriu & Claudiu Morgovan & Mădălina Văleanu & Dan Cosma, 2020. "Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System," Sustainability, MDPI, vol. 12(4), pages 1-16, February.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:4:p:1612-:d:323409
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    References listed on IDEAS

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