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What shapes patient's satisfaction in countries' health care systems?

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  • Xesfingi, Sofia
  • Vozikis, Athanasios

Abstract

Patient satisfaction is an important measure of health care quality as it offers information on the provider’s success at meeting clients’ expectations and is a key determinant of patients’ perspective behavioral intention. This paper studies the relationship between patient’s satisfaction of healthcare system and a set of socio-economic and health provision indicators. We first construct an index of patient’s satisfaction and then, at a second stage, this index is related to economic and health provision variables. Our empirical analysis relies on 31 countries and for four years. Our findings support a strong positive association between citizens’ satisfaction and public health expenditures, number of physicians and nurses, and the age of the patient, while there is a negative evidence for private health spending and number of hospital beds.

Suggested Citation

  • Xesfingi, Sofia & Vozikis, Athanasios, 2014. "What shapes patient's satisfaction in countries' health care systems?," MPRA Paper 59755, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:59755
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    File URL: https://mpra.ub.uni-muenchen.de/59755/1/MPRA_paper_59755.pdf
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    References listed on IDEAS

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    1. POPESCU Livia & RAT Cristina & REBELEANU-BERECZKI Adina, 2007. "Self-Assessed Health Status and Satisfaction with Health Care Services in the Context of the Enlarged European Union," IRISS Working Paper Series 2007-14, IRISS at CEPS/INSTEAD.
    2. Owens, David J. & Batchelor, Claire, 1996. "Patient satisfaction and the elderly," Social Science & Medicine, Elsevier, vol. 42(11), pages 1483-1491, June.
    3. Pascoe, Gregory C., 1983. "Patient satisfaction in primary health care: A literature review and analysis," Evaluation and Program Planning, Elsevier, vol. 6(3-4), pages 185-210, January.
    4. Gerdtham, Ulf-G. & Jonsson, Bengt, 2000. "International comparisons of health expenditure: Theory, data and econometric analysis," Handbook of Health Economics, in: A. J. Culyer & J. P. Newhouse (ed.), Handbook of Health Economics, edition 1, volume 1, chapter 1, pages 11-53, Elsevier.
    5. Laura Romeu Gordo, 2006. "Effects of short- and long-term unemployment on health satisfaction: evidence from German data," Applied Economics, Taylor & Francis Journals, vol. 38(20), pages 2335-2350.
    6. Fidler, Armin H. & Haslinger, Reinhard R. & Hofmarcher, Maria M. & Jesse, Maris & Palu, Toomas, 2007. "Incorporation of public hospitals: A "Silver Bullet" against overcapacity, managerial bottlenecks and resource constraints?: Case studies from Austria and Estonia," Health Policy, Elsevier, vol. 81(2-3), pages 328-338, May.
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    1. Pontones-Rosa, Carolina & Pérez-Morote, Rosario & Santos-Peñalver, Jesús F., 2021. "ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
    2. Rosario, Pérez-Morote & Carolina, Pontones-Rosa & Montserrat, Núñez-Chicharro & Elena, Merino-Madrid, 2021. "Determinant factors of individuals’ decision to emigrate in rural Spain: The role of ICT-based public policies," Technology in Society, Elsevier, vol. 67(C).
    3. Susan P Sparkes & Rifat Atun & Till Bӓrnighausen, 2019. "The impact of the Family Medicine Model on patient satisfaction in Turkey: Panel analysis with province fixed effects," PLOS ONE, Public Library of Science, vol. 14(1), pages 1-13, January.
    4. Leonel Cerno & César Pérez López & Eduardo Sanz Arcega, 2017. "Determinantes de la satisfacción de los españoles con las prestaciones y servicios públicos: un enfoque de sociología tributaria con microdatos," Hacienda Pública Española / Review of Public Economics, IEF, vol. 220(1), pages 57-87, March.

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    More about this item

    Keywords

    patient’s satisfaction; health care provision; public health; private health; healthcare quality;
    All these keywords.

    JEL classification:

    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets
    • I15 - Health, Education, and Welfare - - Health - - - Health and Economic Development
    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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