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Peer Effects in the Workplace: A Network Approach

Author

Listed:
  • Lindquist, Matthew J.

    (SOFI, Stockholm University)

  • Sauermann, Jan

    (IFAU)

  • Zenou, Yves

    (Monash University)

Abstract

We study both endogenous and exogenous peer effects in worker productivity using an explicit network approach. We apply this method to data from an in-house call center of a multinational mobile network operator that include detailed information on individual performance. We find that a 10% increase in average co-worker current productivity increases worker productivity by 5.3%. A 10% increase in average co-worker permanent productivity decreases worker productivity by 3.2%. Older workers, low tenure workers, and low-permanent productivity workers respond the most to changes in co-worker productivity. These workers free ride in the presence of co-workers from the top quartile of the distribution of permanent productivity. Counterfactual exercises demonstrate how managers could mitigate the problem of free riding by re-shuffling workers into different co-worker networks.

Suggested Citation

  • Lindquist, Matthew J. & Sauermann, Jan & Zenou, Yves, 2022. "Peer Effects in the Workplace: A Network Approach," IZA Discussion Papers 15131, Institute of Labor Economics (IZA).
  • Handle: RePEc:iza:izadps:dp15131
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    5. Thomas Cornelissen, 2016. "Do social interactions in the workplace lead to productivity spillover among co-workers?," IZA World of Labor, Institute of Labor Economics (IZA), pages 314-314, November.
    6. Thomas Cornelissen & Christian Dustmann & Uta Schönberg, 2017. "Peer Effects in the Workplace," American Economic Review, American Economic Association, vol. 107(2), pages 425-456, February.
    7. Barigozzi, Francesca & Cremer, Helmuth, 2024. "Shining with the stars: Competition, screening, and concern for coworkers' quality," Games and Economic Behavior, Elsevier, vol. 144(C), pages 250-283.
    8. Emma Lappi, 2023. "Help from the past—coworker ties and entry wages after self-employment," Small Business Economics, Springer, vol. 60(3), pages 1171-1196, March.
    9. Beugnot, Julie & Fortin, Bernard & Lacroix, Guy & Villeval, Marie Claire, 2017. "Gender and Peer Effects in Social Networks," IZA Discussion Papers 10588, Institute of Labor Economics (IZA).
    10. Beugnot, Julie & Fortin, Bernard & Lacroix, Guy & Villeval, Marie Claire, 2019. "Gender and peer effects on performance in social networks," European Economic Review, Elsevier, vol. 113(C), pages 207-224.
    11. Bentsen, Kristian Hedeager & Munch, Jakob R. & Schaur, Georg, 2019. "Education spillovers within the workplace," Economics Letters, Elsevier, vol. 175(C), pages 57-59.
    12. Jannati, Sima, 2024. "The ripple effect of all-star females: Knowledge spillover and improved analyst performance," Journal of Empirical Finance, Elsevier, vol. 77(C).
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    14. An, Jiafu & Jiang, Mengfei & Xu, Jiaman, 2021. "Professional norms and risk-taking of bank employees: Do expectations of peers’ risk preferences matter?," Journal of Financial Stability, Elsevier, vol. 56(C).
    15. Matthew O. Jackson & Brian W. Rogers & Yves Zenou, 2017. "The Economic Consequences of Social-Network Structure," Journal of Economic Literature, American Economic Association, vol. 55(1), pages 49-95, March.
    16. Diego Battiston & Jordi Blanes i Vidal & Tom Kirchmaier & Katalin Szemeredi, 2023. "Peer pressure and manager pressure in organisations," CEP Discussion Papers dp1924, Centre for Economic Performance, LSE.
    17. Zenou, Yves & Jackson, Matthew O. & Rogers, Brian, 2016. "Networks: An economic perspective," CEPR Discussion Papers 11452, C.E.P.R. Discussion Papers.
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    Keywords

    peer effects; endogenous peer effects; exogenous peer effects; social networks; worker productivity;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M50 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - General

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