IDEAS home Printed from https://ideas.repec.org/a/vrs/ecoman/v13y2021i4p22-38n1.html
   My bibliography  Save this article

Barriers to implementation of business process governance mechanisms

Author

Listed:
  • Jurczuk Arkadiusz

    (Bialystok University of Technology, Poland)

Abstract

One of the main challenges in implementing process-oriented management is establishing a governance mechanism in the organisation. It creates a coherent framework for the execution, management and perception of business processes, which is the foundation of consistent Business Process Management (BPM). Process governance (PG) refers to an organisation’s ability to manage its relationships with all process stakeholders and support the value chain for its customers. Its implementation involves establishing process regulation mechanisms and stakeholder-oriented criteria to support prioritisation, cascading, and change management within BPM initiatives. A review of the domain literature reveals that while process governance has been discussed from several but separated perspectives (strategy, business roles, performance, and maturity), only a few studies identify and synthesise the barriers to its implementation in organisations. The paper mainly aims to identify and classify the key barriers to the implementation of process governance. The author’s approach refers to the six core elements of Business Process Management capability and process governance frameworks. Research results confirm that most process governance barriers polarise around the competence gaps of the process stakeholders and the immaturity of the process-oriented culture of companies. Another significant group of constraints to process governance arises from the existing organisation’s structure. They are mainly related to the proper division of responsibilities and a weak position or the lack of BPM centres of excellence. The research contributes to the literature on management by identifying potential barriers to business process governance that constrain BPM initiatives. The identified PG challenges can provide a basis for developing a theoretical framework for Business Process Management and models for BPM success factors.

Suggested Citation

  • Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    • Handle: RePEc:vrs:ecoman:v:13:y:2021:i:4:p:22-38:n:1
    DOI: 10.2478/emj-2021-0029
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/emj-2021-0029
    Download Restriction: no
    File URL: https://libkey.io/10.2478/emj-2021-0029?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Michael Rosemann, 2015. "The Service Portfolio of a BPM Center of Excellence," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 381-398, Springer.
    2. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    3. Markus Schäfermeyer & Christoph Rosenkranz & Roland Holten, 2012. "The Impact of Business Process Complexity on Business Process Standardization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(5), pages 261-270, October.
    4. Michael Rosemann & Jan Brocke, 2010. "The Six Core Elements of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 107-122, Springer.
    5. Andrew Spanyi, 2010. "Business Process Management Governance," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 223-238, Springer.
    6. Roger Tregear, 2015. "Business Process Standardization," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 421-441, Springer.
    7. Bai, Chunguang & Sarkis, Joseph, 2013. "A grey-based DEMATEL model for evaluating business process management critical success factors," International Journal of Production Economics, Elsevier, vol. 146(1), pages 281-292.
    8. Michael Hammer, 2015. "What is Business Process Management?," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 3-16, Springer.
    9. Christian Czarnecki, 2018. "Establishment of a Central Process Governance Organization Combined with Operational Process Improvements," Management for Professionals, in: Jan vom Brocke & Jan Mendling (ed.), Business Process Management Cases, pages 57-76, Springer.
    10. Mathias Kirchmer, 2017. "High Performance Through Business Process Management," Springer Books, Springer, edition 3, number 978-3-319-51259-4, March.
    11. Ian Dallas & Moe Thandar Wynn, 2014. "Business Process Management in Small Business: A Case Study," Progress in IS, in: Jan Devos & Hendrik Landeghem & Dirk Deschoolmeester (ed.), Information Systems for Small and Medium-sized Enterprises, edition 127, pages 25-46, Springer.
    12. Leandro Jesus & André Macieira & Daniel Karrer & Heitor Caulliraux, 2010. "BPM Center of Excellence: The Case of a Brazilian Company," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 285-306, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    2. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
    3. Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    4. Ranđelović Aleksandra Stoiljković & Milojević Radenko & Radosavljević Marija, 2018. "Identification and Analysis of Key Business Process Management Factors," Economic Themes, Sciendo, vol. 56(1), pages 57-78, April.
    5. Kanika Goel & Wasana Bandara & Guy Gable, 2023. "Conceptualizing Business Process Standardization: A Review and Synthesis," Schmalenbach Journal of Business Research, Springer, vol. 75(2), pages 195-237, June.
    6. Amy Van Looy & Peter Trkman & Els Clarysse, 2022. "A Configuration Taxonomy of Business Process Orientation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 133-147, April.
    7. Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    8. Agnieszka Bitkowska, 2020. "The relationship between Business Process Management and Knowledge Management - selected aspects from a study of companies in Poland," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 169-193.
    9. Syed Imran Zaman & Sharfuddin Ahmed Khan & Sahar Qabool & Himanshu Gupta, 2023. "How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach," Operations Management Research, Springer, vol. 16(2), pages 904-930, June.
    10. Cui, Li & Chan, Hing Kai & Zhou, Yizhuo & Dai, Jing & Lim, Jia Jia, 2019. "Exploring critical factors of green business failure based on Grey-Decision Making Trial and Evaluation Laboratory (DEMATEL)," Journal of Business Research, Elsevier, vol. 98(C), pages 450-461.
    11. Wai Wong & Noor Hazlina Ahmad & Aizzat Mohd. Nasurdin & Marini Mohamad, 2014. "The impact of external environmental on business process management and organizational performance," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 559-586, December.
    12. Rui Meng & Lirong Zhang & Hongkuan Zang & Shichao Jin, 2021. "Evaluation of Environmental and Economic Integrated Benefits of Photovoltaic Poverty Alleviation Technology in the Sanjiangyuan Region of Qinghai Province," Sustainability, MDPI, vol. 13(23), pages 1-19, November.
    13. Tolonen, Arto & Haapasalo, Harri & Harkonen, Janne & Verrollot, Jordan, 2017. "Supply chain capability creation – The creation of the supply chain readiness for a new product during product development process," International Journal of Production Economics, Elsevier, vol. 194(C), pages 237-245.
    14. Patrick Afflerbach & Martin Hohendorf & Jonas Manderscheid, 0. "Design it like Darwin - A value-based application of evolutionary algorithms for proper and unambiguous business process redesign," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    15. Nikita Osintsev & Aleksandr Rakhmangulov, 2025. "Supply Chain Sustainability Drivers: Identification and Multi-Criteria Assessment," Logistics, MDPI, vol. 9(1), pages 1-46, February.
    16. Venkatesh, V.G. & Zhang, Abraham & Deakins, Eric & Mani, Venkatesh, 2021. "Antecedents of social sustainability noncompliance in the Indian apparel sector," International Journal of Production Economics, Elsevier, vol. 234(C).
    17. Luthra, Sunil & Garg, Dixit & Haleem, Abid, 2015. "An analysis of interactions among critical success factors to implement green supply chain management towards sustainability: An Indian perspective," Resources Policy, Elsevier, vol. 46(P1), pages 37-50.
    18. Paul, Sanjoy Kumar & Chowdhury, Priyabrata & Moktadir, Md. Abdul & Lau, Kwok Hung, 2021. "Supply chain recovery challenges in the wake of COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 136(C), pages 316-329.
    19. Pedro Antunes & Jose A. Pino & Mary Tate & Alistair Barros, 0. "Eliciting Process Knowledge Through Process Stories," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    20. Mukherjee, Abheek Anjan & Raj, Alok & Aggarwal, Shikha, 2023. "Identification of barriers and their mitigation strategies for industry 5.0 implementation in emerging economies," International Journal of Production Economics, Elsevier, vol. 257(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ecoman:v:13:y:2021:i:4:p:22-38:n:1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.