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Capability/maturity based model for logistics processes assessment

Author

Listed:
  • Rachid Benmoussa
  • Charkaoui Abdelkabir
  • Achraf Abd
  • Marouane Hassou

Abstract

Purpose - – The purpose of this paper is to study how a general standardized processes assessment capability/maturity model, such as Capability Maturity Model Integration (CMMI), can be combined to a standardized benchmark of logistics processes best practices, such as FD X50-604, to propose a new approach that evaluates logistics processes capability/maturity. Design/methodology/approach - – First, an analysis study of CMMI model and X50-604 standard is performed. In order to prove their coherence, a deep comparative analysis of CMMI and X50-604 practices is conducted. As illustration, the paper focuses on a particular application of this approach to evaluate capability/maturity of distribution logistics activities. An industrial case study that aims the validation of this particular application is finally conducted in a furniture company. Findings - – The authors estimate that the paper findings provide an operational guide for industrials to evaluate their distribution processes that is a practical, verifiable, repeatable and extensible to other logistics process areas and an interesting opportunity to evolve the standard FD X50-604 regarding CMMI requirements to assess capability/maturity of logistics processes. Originality/value - – In general, the few capability/maturity-driven models analyzed in literature present some limits that do not allow their diffusion in the industrial level, especially in logistics. This study proposes a new approach based on standards that provide an operational guide for industrials to evaluate their distribution processes based on capability/maturity concept.

Suggested Citation

  • Rachid Benmoussa & Charkaoui Abdelkabir & Achraf Abd & Marouane Hassou, 2015. "Capability/maturity based model for logistics processes assessment," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 64(1), pages 28-51, January.
    • Handle: RePEc:eme:ijppmp:v:64:y:2015:i:1:p:28-51
    DOI: 10.1108/IJPPM-08-2012-0084
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    Citations

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    Cited by:

    1. Aleksander Janes & Rajko Novak, 2017. "Process Maturity Orientation Measurement," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    2. Karolina Werner-Lewandowska & Paulina Golinska-Dawson, 2021. "Sustainable Logistics Management Maturity—The Theoretical Assessment Framework and Empirical Results from Poland," Sustainability, MDPI, vol. 13(9), pages 1-19, May.

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