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The manager as facilitator of dialogue

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  • Raelin, Joseph A.

Abstract

In this article a new role for managers is advocated to create conditions for genuine collaborative engagement in 21st Century organizations. The new role is as a facilitator of emancipatory dialogue, a discourse among parties that can lead to mutual learning, deep understanding and insight, and collaborative consciousness and action. The facilitator role is described and illustrated in the article as a means to encourage free expression and inquiry, but the article also warns about the imposition of coercive norms within the work group that might be externally imposed or even self-imposed. As managers promote an emancipatory form of dialogic engagement, conversations ensue that bring out people’s individual and collective wisdom, creativity, and dignity.

Suggested Citation

  • Raelin, Joseph A., 2012. "The manager as facilitator of dialogue," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 20(6), pages 818-839.
    • Handle: RePEc:zbw:espost:268466
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    File URL: https://www.econstor.eu/bitstream/10419/268466/1/Facilitation2%20Ms..pdf
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    References listed on IDEAS

    as
    1. Stefan Tengblad, 2006. "Is there a ‘New Managerial Work’? A Comparison with Henry Mintzberg's Classic Study 30 Years Later," Journal of Management Studies, Wiley Blackwell, vol. 43(7), pages 1437-1461, November.
    2. Raelin, Joseph A., 2006. "The Role of Facilitation in Praxis," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 35(1), pages 83-95.
    3. Hugh Willmott, 1987. "Studying Managerial Work: A Critique And A Proposal[1]," Journal of Management Studies, Wiley Blackwell, vol. 24(3), pages 249-270, May.
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    5. Raelin, Joseph A., 2008. "Emancipatory Discourse and Liberation," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 39(5), pages 519-540.
    6. Lord, Robert G. & Brown, Douglas J. & Freiberg, Steven J., 1999. "Understanding the Dynamics of Leadership: The Role of Follower Self-Concepts in the Leader/Follower Relationship," Organizational Behavior and Human Decision Processes, Elsevier, vol. 78(3), pages 167-203, June.
    7. Paul C. Nutt, 1998. "Leverage, Resistance and the Success of Implementation Approaches," Journal of Management Studies, Wiley Blackwell, vol. 35(2), pages 213-240, March.
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    10. Raelin, Joe, 2006. "Does Action Learning Promote Collaborative Leadership?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(2), pages 152-168.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Raelin, Joseph A. & Robinson, Jennifer L., 2022. "Update of leadership-as-practice “practice theory”: Featuring Joe Raelin Interviewed by Jenny Robinson," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 18(5), pages 695-706.

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    More about this item

    Keywords

    Facilitation; Dialogue; Deliberation; Emancipation; Managerial role; Post-bureaucracy; Critical management studies; Bohmian dialogue;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J52 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Dispute Resolution: Strikes, Arbitration, and Mediation
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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