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Job Satisfaction and Citizenship Behavior: A Mediating Effect of Organizational Commitment

Author

Listed:
  • Tafzal Haque A.K.M.

    (University of Chittagong, Department of Management, Chattogram, Bangladesh 4331)

  • Uddin Md. Aftab

    (University of Chittagong, Department of Human Resource Management, Chattogram, Bangladesh 4331)

  • Easmin Rubina

    (East Delta University, School of Business, Chattogram, Bangladesh 4209)

  • Sohel Shanewaz Mahmood

    (University of Chittagong, Department of Human Resource Management, Chattogram, Bangladesh 4331)

Abstract

Background and Purpose: Recently, job satisfaction has become a center of attention among academics, behavioral scientists, and business practitioners. Drawing on the tenet of the social exchange theory (SET) perspective and extending the conceptualization of the same, the present study aims at investigating the relationships among job satisfaction, organizational commitment, and citizenship behavior and mediation mechanism to unearth the effect of job satisfaction and organizational commitment on citizenship behavior.Design/Methodology/Approach: Building on the positivist paradigm, we used quantitative research methodology following deductive reasoning approach. Henceforth, we have collected 210 replies from employees who have been serving Ready-made garments (RMG) sector that accounts for the highest export earning industry (84% of the total export earning) in Bangladesh. We purposively selected Chittagong Export Processing Zone, the largest export processing zone in Bangladesh, for collecting our required data. Data were analyzed using the descriptive statistics, bivariate correlation, and structural equation model (SEM) using Smart PLS 2, a second-generation regression analysis, and SPSS 20.Results: The structural model estimates that all the direct influences are significant excepting the impact of job satisfaction on citizenship behavior. Besides, the full mediation effect of organizational commitment was found in the relationships between job satisfaction and citizenship behavior.Conclusion: The main implication is suggesting all corporate executives for creating an environment which will make employees very committed to letting them think out of the box beyond their required formal task requirement. In addition to a longitudinal study, further research on the moderating effect of demographic factors on the above variable is attested.

Suggested Citation

  • Tafzal Haque A.K.M. & Uddin Md. Aftab & Easmin Rubina & Sohel Shanewaz Mahmood, 2019. "Job Satisfaction and Citizenship Behavior: A Mediating Effect of Organizational Commitment," Organizacija, Sciendo, vol. 52(3), pages 236-249, August.
    • Handle: RePEc:vrs:organi:v:52:y:2019:i:3:p:236-249:n:5
    DOI: 10.2478/orga-2019-0015
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    Cited by:

    1. Bei Lyu & Weilin Su & Qian Qi & Fujun Xiao, 2023. "The Influence of Performance Appraisal Justice on Employee Job Performance: A Dual Path Model," SAGE Open, , vol. 13(3), pages 21582440231, August.
    2. Howladar Mohammad Harisur Rahman & Rahman Md Sahidur, 2021. "The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment," South East European Journal of Economics and Business, Sciendo, vol. 16(1), pages 70-83, June.

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