IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxxivy2021ispecial2-part2p775-805.html
   My bibliography  Save this article

Socially Responsible Leadership’s Impact on Stakeholder Management, Staff Job Satisfaction and Work Engagement

Author

Listed:
  • Tomasz Gigol
  • Katarzyna Kreczmanska-Gigol
  • Renata Pajewska-Kwasny

Abstract

Purpose: The article investigates how executive managers handle stakeholder management in the challenging pandemic context. How executive managers’ moral identity affects their attitudes and decisions when faced with crisis. Insight into the influence of socially responsible servant leadership on followers’ job satisfaction and work engagement. Design/Methodology/Approach: Qualitative research on stakeholder management in the pandemic crisis and leaders’ moral identity as the basis of their activities. Quantitative research focusing on the influence of socially responsible leadership on public sector’s employees. Findings: The ongoing COVID-19 crisis strengthens socially responsible leadership. The company leaders participating in the research, whose companies were partly state-owned but also operated on the capital market, were aware of the broad context of stakeholder management and recognized the need to not focus only on shareholders. We observed an influence of moral identity on their decisions. It can be concluded that the respondents’ attitudes represented socially responsible leadership and servant leadership. A positive impact of leadership attitude was discovered on job satisfaction, organization identification, and work engagement. Practical Implications: The practical implications of the research indicate that servant leadership is a theory that should be developed and taught in universities and business schools. Originality/value: We analyze how socially responsible leaders manage stakeholders during crisis, how moral identity shapes socially responsible leaders and affects their attitudes and decisions when their enterprise faces a crisis and contribute to the discussion on servant leadership as a leadership style that supports socially responsible leadership by investigating its influence on staff well-being. Finally, we study an Eastern European context to provide pioneering research on servant leadership.

Suggested Citation

  • Tomasz Gigol & Katarzyna Kreczmanska-Gigol & Renata Pajewska-Kwasny, 2021. "Socially Responsible Leadership’s Impact on Stakeholder Management, Staff Job Satisfaction and Work Engagement," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 775-805.
    • Handle: RePEc:ers:journl:v:xxiv:y:2021:i:special2-part2:p:775-805
    as

    Download full text from publisher

    File URL: https://ersj.eu/journal/2805/download
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Magdalena Olczyk & Marta Ewa Kuc-Czarnecka, 2021. "Determinants of COVID-19 Impact on the Private Sector: A Multi-Country Analysis Based on Survey Data," Energies, MDPI, vol. 14(14), pages 1-17, July.
    2. Duygu Turker, 2018. "What Are the Drivers of Social Responsibility?," CSR, Sustainability, Ethics & Governance, in: Managing Social Responsibility, chapter 0, pages 17-39, Springer.
    3. Jun Chen & Wang Dong & Jamie Tong & Feida Zhang, 2018. "Corporate Philanthropy and Tunneling: Evidence from China," Journal of Business Ethics, Springer, vol. 150(1), pages 135-157, June.
    4. Tulika M. Varma, 2021. "Responsible Leadership and Reputation Management During a Crisis: The Cases of Delta and United Airlines," Journal of Business Ethics, Springer, vol. 173(1), pages 29-45, September.
    5. Alpaslan, Can M. & Mitroff, Ian I., 2021. "Exploring the moral foundations of crisis management," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    6. Rudolph, Cort W. & Allan, Blake & Clark, Malissa & Hertel, Guido & Hirschi, Andreas & Kunze, Florian & Shockley, Kristen & Shoss, Mindy & Sonnentag, Sabine & Zacher, Hannes, 2021. "Pandemics: Implications for research and practice in industrial and organizational psychology," Industrial and Organizational Psychology, Cambridge University Press, vol. 14(1-2), pages 1-35, June.
    7. Dirk Van Dierendonck & Milton Sousa & Sigrún Gunnarsdóttir & Andrea Bobbio & Jari Hakanen & Armin Pircher Verdorfer & Emin Cihan Duyan & Raquel Rodriguez-Carvajal, 2017. "The Cross-Cultural Invariance of the Servant Leadership Survey: A Comparative Study across Eight Countries," Administrative Sciences, MDPI, vol. 7(2), pages 1-11, April.
    8. Will Bryant & Stephanie M. Merritt, 2021. "Unethical Pro-organizational Behavior and Positive Leader–Employee Relationships," Journal of Business Ethics, Springer, vol. 168(4), pages 777-793, February.
    9. Ren, Zhaomin & Zhang, Xuan & Zhang, Zhekai, 2021. "New evidence on COVID-19 and firm performance," Economic Analysis and Policy, Elsevier, vol. 72(C), pages 213-225.
    10. K. V. James & R. G. Priyadarshini, 2021. "Responsible Leadership: A New Paradigm for Organizational Sustainability," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(4), pages 452-470, November.
    11. Tengku Ezni Balqiah & Elevita Yuliati & Fanny Martdianty, 2021. "Customer attribution toward corporate social responsibility: the importance of social justice in COVID-19 donation," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 18(6), pages 1172-1187, October.
    12. Sheth, Jagdish, 2020. "Impact of Covid-19 on consumer behavior: Will the old habits return or die?," Journal of Business Research, Elsevier, vol. 117(C), pages 280-283.
    13. D. Coldwell & T. Joosub & E. Papageorgiou, 2012. "Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations," Journal of Business Ethics, Springer, vol. 109(2), pages 133-144, August.
    14. Denise Parris & Jon Peachey, 2013. "A Systematic Literature Review of Servant Leadership Theory in Organizational Contexts," Journal of Business Ethics, Springer, vol. 113(3), pages 377-393, March.
    15. He, Hongwei & Harris, Lloyd, 2020. "The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy," Journal of Business Research, Elsevier, vol. 116(C), pages 176-182.
    16. Banu Demir & Beata Javorcik, 2020. "Trade finance matters: evidence from the COVID-19 crisis," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 36(Supplemen), pages 397-408.
    17. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    18. Tomasz Gigol, 2021. "Leadership, religiousness, state ownership of an enterprise and unethical pro-organizational behavior: The mediating role of organizational identification," PLOS ONE, Public Library of Science, vol. 16(5), pages 1-27, May.
    19. Danon Carter & Timothy Baghurst, 2014. "The Influence of Servant Leadership on Restaurant Employee Engagement," Journal of Business Ethics, Springer, vol. 124(3), pages 453-464, October.
    20. A. Newman & G. Schwarz & B. Cooper & S. Sendjaya, 2017. "How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality," Journal of Business Ethics, Springer, vol. 145(1), pages 49-62, September.
    21. Nicola Raimo & Angela Rella & Filippo Vitolla & María-Inés Sánchez-Vicente & Isabel-María García-Sánchez, 2021. "Corporate Social Responsibility in the COVID-19 Pandemic Period: A Traditional Way to Address New Social Issues," Sustainability, MDPI, vol. 13(12), pages 1-16, June.
    22. Annamaria Di Fabio & José María Peiró, 2018. "Human Capital Sustainability Leadership to Promote Sustainable Development and Healthy Organizations: A New Scale," Sustainability, MDPI, vol. 10(7), pages 1-11, July.
    23. Ozyilmaz, Adnan & Cicek, Serpil S, 2015. "How does servant leadership affect employee attitudes, behaviors, and psychological climates in a for-profit organizational context?," Journal of Management & Organization, Cambridge University Press, vol. 21(3), pages 263-290, May.
    24. Zhu, Weichun & Treviño, Linda K. & Zheng, Xiaoming, 2016. "Ethical Leaders and Their Followers: The Transmission of Moral Identity and Moral Attentiveness," Business Ethics Quarterly, Cambridge University Press, vol. 26(1), pages 95-115, January.
    25. Jeffrey S. Harrison & Douglas A. Bosse & Robert A. Phillips, 2010. "Managing for stakeholders, stakeholder utility functions, and competitive advantage," Strategic Management Journal, Wiley Blackwell, vol. 31(1), pages 58-74, January.
    26. Taolin Wang & Lirong Long & Yong Zhang & Wei He, 2019. "A Social Exchange Perspective of Employee–Organization Relationships and Employee Unethical Pro-organizational Behavior: The Moderating Role of Individual Moral Identity," Journal of Business Ethics, Springer, vol. 159(2), pages 473-489, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. repec:ers:journl:v:xxiv:y:2021:i:special4:p:775-805 is not listed on IDEAS
    2. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    3. Farida Saleem & Yingying Zhang Zhang & C. Gopinath & Ahmad Adeel, 2020. "Impact of Servant Leadership on Performance: The Mediating Role of Affective and Cognitive Trust," SAGE Open, , vol. 10(1), pages 21582440199, January.
    4. Émilie Lapointe & Christian Vandenberghe, 2018. "Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors," Journal of Business Ethics, Springer, vol. 148(1), pages 99-115, March.
    5. Michiel Frederick Coetzer & Mark Bussin & Madelyn Geldenhuys, 2017. "The Functions of a Servant Leader," Administrative Sciences, MDPI, vol. 7(1), pages 1-32, February.
    6. Sarah Kimakwa & Jorge A. Gonzalez & Hale Kaynak, 2023. "Social Entrepreneur Servant Leadership and Social Venture Performance: How are They Related?," Journal of Business Ethics, Springer, vol. 182(1), pages 95-118, January.
    7. Yucheng Zhang & Yuyan Zheng & Long Zhang & Shan Xu & Xin Liu & Wansi Chen, 2021. "A meta-analytic review of the consequences of servant leadership: The moderating roles of cultural factors," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 371-400, March.
    8. Howladar Mohammad Harisur Rahman & Rahman Md Sahidur, 2021. "The Influence of Servant Leadership on Organizational Citizenship Behavior: the Mediating Effect of Organizational Commitment," South East European Journal of Economics and Business, Sciendo, vol. 16(1), pages 70-83, June.
    9. Ali Zackery & Joseph Amankwah-Amoah & Zahra Heidari Darani & Shiva Ghasemi, 2022. "COVID-19 Research in Business and Management: A Review and Future Research Agenda," Sustainability, MDPI, vol. 14(16), pages 1-32, August.
    10. Kochaniak, Katarzyna & Ulman, Paweł & Zajkowski, Robert, 2023. "Effectiveness of COVID-19 state aid for microenterprises in Poland," International Review of Economics & Finance, Elsevier, vol. 86(C), pages 483-497.
    11. Sigurdur Ragnarsson & Erla S. Kristjánsdóttir & Sigrún Gunnarsdóttir, 2018. "To Be Accountable While Showing Care: The Lived Experience of People in a Servant Leadership Organization," SAGE Open, , vol. 8(3), pages 21582440188, September.
    12. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    13. Jiang, Yangyang & Stylos, Nikolaos, 2021. "Triggers of consumers’ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    14. Culot, Giovanna & Battistella, Cinzia, 2024. "Future ecosystem business model tool: Design science and field test in the efuel ecosystem towards the sustainability transition," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
    15. Xiaofeng Xu & Miaomiao Li & Ho Kwong Kwan & Xiaomeng Zhang, 2024. "The antecedents of moral identity: A meta-analytic review," Asia Pacific Journal of Management, Springer, vol. 41(3), pages 1697-1728, September.
    16. Morimura, Fumikazu & Sakagawa, Yuji, 2023. "The intermediating role of big data analytics capability between responsive and proactive market orientations and firm performance in the retail industry," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    17. Eleonora Annunziata & Tommaso Pucci & Jacopo Cammeo & Lorenzo Zanni & Marco Frey, 2023. "The mediating role of exogenous shocks in green purchase intention: evidence from italian fashion industry in the Covid-19 era," Italian Journal of Marketing, Springer, vol. 2023(1), pages 59-79, March.
    18. Marina Sheresheva & Marina Efremova & Lilia Valitova & Anna Polukhina & Georgy Laptev, 2021. "Russian Tourism Enterprises’ Marketing Innovations to Meet the COVID-19 Challenges," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    19. Katarina Valaskova & Pavol Durana & Peter Adamko, 2021. "Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic," Mathematics, MDPI, vol. 9(15), pages 1-17, July.
    20. Shike Li & Kriti Jain & Konstantina Tzini, 2022. "When Supervisor Support Backfires: The Link Between Perceived Supervisor Support and Unethical Pro-supervisor Behavior," Journal of Business Ethics, Springer, vol. 179(1), pages 133-151, August.
    21. Emre Yildirim & Tuğba Koç & Yakup Güzel, 2024. "Excessive Pricing at the Covid-19 Pandemic: Big Data Insights From Consumer Complaints," SAGE Open, , vol. 14(1), pages 21582440241, January.

    More about this item

    Keywords

    Socially responsible leadership; stakeholder management; job satisfaction; work engagement; organization identification; servant leadership.;
    All these keywords.

    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xxiv:y:2021:i:special2-part2:p:775-805. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.