IDEAS home Printed from https://ideas.repec.org/a/vrs/seejeb/v14y2019i1p34-48n2.html
   My bibliography  Save this article

HR Line Manager’s Reflections on HRM Effectiveness through HR Roles and Role Stressors

Author

Listed:
  • Yusliza M-Y

    (PhD, Associate Professor, School of Maritime Business & Management, Universiti Malaysia Terengganu)

  • Choo Poh Wai

    (Graduate School of Business, Universiti Sains Malaysia)

  • Jayaraman K.

    (PhD, Professor, Taylor’s Business School, Taylor University, Malaysia, E-mail: jayaraman.krishnaswamy@taylors.edu.my)

  • Rimi Nadia Newaz

    (University of Dhaka, Bangladesh)

  • Muhammad Zikri

    (PhD, Senior Lecturer, School of Social and Economic Development, Universiti Malaysia Terengganu)

Abstract

The objective of this research is to examine the relationship between HR roles and HR role stressors in determining the effectiveness of HRM. Specifically, the purpose of the study is to examine the link between 1) the HR roles (administrative expert, employee champion change agent, and strategic partner) and HR role stressors (role ambiguity and role overload), as well as HRM effectiveness (strategic HRM effectiveness and technical HRM effectiveness) and 2) HR role stressors and HRM effectiveness. A massive primary survey was conducted which involved 153 line managers from Malaysian manufacturing companies. The data were analyzed through structural equation modelling (SEM) via Smart PLS. The significant findings of the study revealed that the roles of the change agent and strategic partner influence perceived HR role ambiguity while the employee champion role influenced HR role overload and all dimension of HR roles influence all dimensions of strategic HRM effectiveness. Moreover, the employee champion role and strategic partner role influenced technical HRM effectiveness and HR overload influenced technical HRM effectiveness.

Suggested Citation

  • Yusliza M-Y & Choo Poh Wai & Jayaraman K. & Rimi Nadia Newaz & Muhammad Zikri, 2019. "HR Line Manager’s Reflections on HRM Effectiveness through HR Roles and Role Stressors," South East European Journal of Economics and Business, Sciendo, vol. 14(1), pages 34-48, June.
    • Handle: RePEc:vrs:seejeb:v:14:y:2019:i:1:p:34-48:n:2
    DOI: 10.2478/jeb-2019-0002
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/jeb-2019-0002
    Download Restriction: no
    File URL: https://libkey.io/10.2478/jeb-2019-0002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Catherine L. Welch & Denice E. Welch, 2012. "What Do HR Managers Really Do?," Management International Review, Springer, vol. 52(4), pages 597-617, August.
    2. Olli-Pekka Kauppila, 2014. "So, What Am I Supposed to Do? A Multilevel Examination of Role Clarity," Journal of Management Studies, Wiley Blackwell, vol. 51(5), pages 737-763, July.
    3. Malhotra, Neeru & Ackfeldt, Anna-Lena, 2016. "Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms," Journal of Business Research, Elsevier, vol. 69(10), pages 4132-4139.
    4. Dan‐Shang Wang & Chi‐Lih Shyu, 2008. "Will the strategic fit between business and HRM strategy influence HRM effectiveness and organizational performance?," International Journal of Manpower, Emerald Group Publishing Limited, vol. 29(2), pages 92-110, May.
    5. Anna C. Nehles & Maarten van Riemsdijk & Irene Kok & Jan Kees Looise, 2006. "Implementing Human Resource Management Successfully: A First-Line Management Challenge," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 17(3), pages 256-273.
    6. Pauline Stanton & Alan Nankervis, 2011. "Linking strategic HRM, performance management and organizational effectiveness: perceptions of managers in Singapore," Asia Pacific Business Review, Taylor & Francis Journals, vol. 17(1), pages 67-84, January.
    7. Anna C. Nehles & Maarten van Riemsdijk & Irene Kok & Jan Kees Looise, 2006. "Implementing Human Resource Management Successfully: A First-Line Management Challenge," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 17(3), pages 256-273.
    8. Sharma, O.P., 2005. "An Indian perspective," Marine Policy, Elsevier, vol. 29(2), pages 147-151, March.
    9. Verma Prikshat & Sanjeev Kumar & Alan Nankervis & Malik Muhammad Sheheryar Khan, 2018. "Indian HR Competency Modelling: Profiling, Mapping And An Investigation Of HRM Roles And Competencies," Journal of Developing Areas, Tennessee State University, College of Business, vol. 52(4), pages 269-282, October-D.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Decramer, Adelien & Audenaert, Mieke & Van Waeyenberg, Thomas & Claeys, Tine & Claes, Claudia & Vandevelde, Stijn & van Loon, Jos & Crucke, Saskia, 2015. "Does performance management affect nurses’ well-being?," Evaluation and Program Planning, Elsevier, vol. 49(C), pages 98-105.
    2. Audenaert, Mieke & Vanderstraeten, Alex & Buyens, Dirk & Sebastian Desmidt, 2014. "Does alignment elicit competency-based HRM? A systematic review," management revue. Socio-economic Studies, Rainer Hampp Verlag, vol. 25(1), pages 5-26.
    3. Kuipers, Ben S. & Giurge, Laura M., 2017. "Does alignment matter? The performance implications of HR roles connected to organizational strategy," LSE Research Online Documents on Economics 115318, London School of Economics and Political Science, LSE Library.
    4. Xiaowei Yang & Shumin Yan & Jiang He & Junjie Dong, 2022. "Review and Prospects of Enterprise Human Resource Management Effectiveness: Bibliometric Analysis Based on Chinese-Language and English-Language Journals," Sustainability, MDPI, vol. 14(23), pages 1-16, December.
    5. Weng Marc Lim & Nishtha Malik & Sahil Gupta & Himanshu Rai, 2024. "Harnessing brand authenticity to promote prosocial service behavior," Journal of Brand Management, Palgrave Macmillan, vol. 31(4), pages 449-468, July.
    6. Mathieu Lajante & David Remisch, 2023. "Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future," Customer Needs and Solutions, Springer;Institute for Sustainable Innovation and Growth (iSIG), vol. 10(1), pages 1-18, December.
    7. Vatankhah, Sanaz & Darvishi, Maryam, 2018. "An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 49-58.
    8. Hsiang-Yu Ma & Jui-Chung Kao & Rui-Hsin Kao & Cheng-Chung Cho, 2020. "How to Shape the Employees’ Sustainable Work Attitude: The Moderating Effect of Supervisor Attitudes," Sustainability, MDPI, vol. 12(20), pages 1-27, October.
    9. Ma, Chao & Lin, Xiaoshuang & Chen, (George) Zhen Xiong & Wei, Wu, 2020. "Linking perceived overqualification with task performance and proactivity? An examination from self-concept-based perspective," Journal of Business Research, Elsevier, vol. 118(C), pages 199-209.
    10. M.A. Zaheer & M.A. Raza & M. Manzoor & U.A. Raja, 2024. "Is role clarity and workplace autonomy the key dilemma for multinational telecommunication organizations in developing countries?," Upravlenets, Ural State University of Economics, vol. 15(2), pages 48-65, May.
    11. Muhammad Fareed & Mohd Faizal Mohd Isa & Wan Shakizah Wan Mohd Noor, 2017. "Human Resource Professionals’ Effectiveness, Organizational Culture and High Performance Work System Link: Evidence from Pakistan," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 85-94.
    12. Munwar Hussain Pahi & Umair Ahmed & Abdullah Zafar Sheikh & Sarfraz Ahmed Dakhan & Faiz Muhammad Khuwaja & T. Ramayah, 2020. "Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity," SAGE Open, , vol. 10(4), pages 21582440209, October.
    13. Ananthram, Subramaniam & Chan, Christopher, 2013. "Challenges and strategies for global human resource executives: Perspectives from Canada and the United States," European Management Journal, Elsevier, vol. 31(3), pages 223-233.
    14. Ahmed Agyapong & Hannah Vivian Osei & Samuel Yaw Akomea, 2015. "Marketing Capability, Competitive Strategies And Performance Of Micro And Small Family Businesses In Ghana," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 20(04), pages 1-25, December.
    15. Jyotsna Bhatnagar & Ashish Pandey, 2005. "HR Metrics: HR Six Sigma in Indian Organizations," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 30(4), pages 327-354, November.
    16. Fletcher, Margaret & Zhao, Yang & Plakoyiannaki, Emmanuella & Buck, Trevor, 2018. "Three Pathways to Case Selection in International Business: A Twenty–Year Review, Analysis and Synthesis," International Business Review, Elsevier, vol. 27(4), pages 755-766.
    17. Malik, Ashish & Nguyen, Mai & Budhwar, Pawan & Chowdhury, Soumyadeb & Gugnani, Ritika, 2024. "Leveraging high-performance HRM practices and knowledge sharing for managing technological and social change in emerging market healthcare providers," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    18. Mouaz Alsabbagh & Abdul Hamid AL Khalil, 2017. "The Impact of Knowledge Management on Organizational Learning (An Empirical Study on the Education Sector in Damascus City)," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 560-578, April.
    19. Gloor, Peter & Fronzetti Colladon, Andrea & Giacomelli, Gianni & Saran, Tejasvita & Grippa, Francesca, 2017. "The impact of virtual mirroring on customer satisfaction," Journal of Business Research, Elsevier, vol. 75(C), pages 67-76.
    20. R. Sharma & A. Binsardi & J. Green & F. Ekwulugo, 2012. "The Application of Internal Marketing (IM) in a Service Organization," International Journal of Business and Social Research, LAR Center Press, vol. 2(1), pages 25-50, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:seejeb:v:14:y:2019:i:1:p:34-48:n:2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.