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HR Metrics: HR Six Sigma in Indian Organizations

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  • Jyotsna Bhatnagar
  • Ashish Pandey

Abstract

Intangible soft processes of HR are possible to measure through HR Six-sigma, which pulls the HR function closer to strategic alignment with organizational goals. The current study explores the application of six-sigma to the HR function. The study also aims at process mapping the HR Six-sigma process in two multinational service organizations. Pattern matching and literal replication as a method of analysis has been used. Implications of the process and lessons for the service industry are discussed, with implication for Indian managers and Strategic HRM literature.

Suggested Citation

  • Jyotsna Bhatnagar & Ashish Pandey, 2005. "HR Metrics: HR Six Sigma in Indian Organizations," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 30(4), pages 327-354, November.
    • Handle: RePEc:sae:manlab:v:30:y:2005:i:4:p:327-354
    DOI: 10.1177/0258042X0503000403
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    References listed on IDEAS

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    1. Sharma, O.P., 2005. "An Indian perspective," Marine Policy, Elsevier, vol. 29(2), pages 147-151, March.
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