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Critical success factors for different stages of business process management adoption – a case study

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  • Brina Buh
  • Andrej Kovačič
  • Mojca Indihar Štemberger

Abstract

Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption.

Suggested Citation

  • Brina Buh & Andrej Kovačič & Mojca Indihar Štemberger, 2015. "Critical success factors for different stages of business process management adoption – a case study," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 28(1), pages 243-258, January.
    • Handle: RePEc:taf:reroxx:v:28:y:2015:i:1:p:243-258
    DOI: 10.1080/1331677X.2015.1041776
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    Cited by:

    1. Alicia Martin-Navarro & Maria Paula Lechuga Sancho & Jose Aurelio Medina-Garrido, 2023. "BPMS for management: a systematic literature review," Papers 2312.00442, arXiv.org.
    2. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
    3. Iovanella, Antonio, 2024. "Exploiting network science in business process management: A conceptual framework," Chaos, Solitons & Fractals, Elsevier, vol. 178(C).

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