IDEAS home Printed from https://ideas.repec.org/a/spr/ijogbc/v19y2024i1d10.1007_s42943-024-00092-8.html
   My bibliography  Save this article

Cultural Intelligence as a Strategic Approach to Change Management & the Mediating Role of Learning Organization

Author

Listed:
  • Namita Mangla

    (SGT University)

  • Kavita Singh

    (Faculty of Management Studies)

Abstract

In the dynamic landscape of organizational settings marked by continual changes, transformations, and diverse interactions, businesses grapple with the simultaneous management of these challenges. Within this complex scenario, cultural intelligence is proven to be a valuable tool for navigating multicultural interactions. The study investigates the interplay between Cultural Intelligence (CI) and Change Management (CM) at diverse organizational levels and across departments in Indian organizations. Its primary objective is to assess the effectiveness of cultural intelligence and its associated traits in navigating the complexities of change management within organizational contexts. Furthermore, the research delves into the role of learning organizations as a mediator in the relationship between change management and cultural intelligence. Analysis of the collected data reveals a statistically significant positive correlation between cultural intelligence and change management, with learning organizations identified as exerting a noteworthy partial mediating effect. In addition, the study identifies specific traits of cultural intelligence that wield a substantial impact on change management processes. These insights not only provide valuable considerations for organizational practitioners but also pinpoint areas for targeted training initiatives aimed at enhancing cultural intelligence in the context of change management.

Suggested Citation

  • Namita Mangla & Kavita Singh, 2024. "Cultural Intelligence as a Strategic Approach to Change Management & the Mediating Role of Learning Organization," International Journal of Global Business and Competitiveness, Springer, vol. 19(1), pages 49-61, June.
  • Handle: RePEc:spr:ijogbc:v:19:y:2024:i:1:d:10.1007_s42943-024-00092-8
    DOI: 10.1007/s42943-024-00092-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s42943-024-00092-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s42943-024-00092-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Wookjoon Sung & Changil Kim, 2021. "A Study on the Effect of Change Management on Organizational Innovation: Focusing on the Mediating Effect of Members’ Innovative Behavior," Sustainability, MDPI, vol. 13(4), pages 1-25, February.
    2. Muafi & Olivia Fachrunnisa & Yuni Siswanti & Zainal Mustofa Qadri & Dwipraptono Agus Harjito, 2019. "Empowering Leadership and Individual Readiness to Change: the Role of People Dimension and Work Method," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(4), pages 1515-1535, December.
    3. Huong Le & Zhou Jiang & Ingrid Nielsen, 2018. "Cognitive Cultural Intelligence and Life Satisfaction of Migrant Workers: The Roles of Career Engagement and Social Injustice," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(1), pages 237-257, August.
    4. Ang, Soon & Van Dyne, Linn & Koh, Christine & Ng, K. Yee & Templer, Klaus J. & Tay, Cheryl & Chandrasekar, N. Anand, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, Cambridge University Press, vol. 3(3), pages 335-371, November.
    5. Saeed Nosratabadi & Parvaneh Bahrami & Khodayar Palouzian & Amir Mosavi, 2020. "Leader Cultural Intelligence and Organizational Performance," Papers 2010.02678, arXiv.org.
    6. Mohammed Issah, 2018. "Change Leadership: The Role of Emotional Intelligence," SAGE Open, , vol. 8(3), pages 21582440188, September.
    7. Soon Ang & Linn Van Dyne & Christine Koh & K. Yee Ng & Klaus J. Templer & Cheryl Tay & N. Anand Chandrasekar, 2007. "Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance," Management and Organization Review, The International Association for Chinese Management Research, vol. 3(3), pages 335-371, November.
    8. Kuzhda, Tetiana, 2016. "Diagnosing resistance to change in the change management process," Economics, Management and Sustainability, "SciView.Net" Scientific Platform, issue 1, pages 49-59.
    9. Saeed Nosratabadi & Parvaneh Bahrami & Khodayar Palouzian & Amir Mosavi, 2020. "Leader cultural intelligence and organizational performance," Cogent Business & Management, Taylor & Francis Journals, vol. 7(1), pages 1809310-180, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Burton Sharon L., 2024. "Securing Tomorrow: Synergizing Change Management and Cybersecurity in the Digital Era," HOLISTICA – Journal of Business and Public Administration, Sciendo, vol. 15(1), pages 1-20.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ângelo Miguel R. Cabral & Fernando Manuel P. O. Carvalho & José António Vasconcelos Ferreira, 2020. "SMEs’ International Strategic Groups and Top Managers’ Psychological Characteristics," Administrative Sciences, MDPI, vol. 10(4), pages 1-22, November.
    2. Lucien.W.P. Lezar & Freda van der Walt, 2023. "Cultural Intelligence, Flourishing, and Thriving in the South African Work Context," SAGE Open, , vol. 13(3), pages 21582440231, July.
    3. Guohua He & Ran An & Feng Zhang, 2019. "Cultural Intelligence and Work–Family Conflict: A Moderated Mediation Model Based on Conservation of Resources Theory," IJERPH, MDPI, vol. 16(13), pages 1-22, July.
    4. Annelies Costers & Yves Van Vaerenbergh & Anja Van den Broeck, 2019. "How to boost frontline employee service recovery performance: the role of cultural intelligence," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 581-602, September.
    5. Dimitrova, Mihaela & Chia, Sherwin Ignatius & Shaffer, Margaret A. & Tay-Lee, Cheryl, 2020. "Forgotten travelers: Adjustment and career implications of international business travel for expatriates," Journal of International Management, Elsevier, vol. 26(1).
    6. Saeed Nosratabadi & Parvaneh Bahrami & Khodayar Palouzian & Amir Mosavi, 2020. "Leader Cultural Intelligence and Organizational Performance," Papers 2010.02678, arXiv.org.
    7. Sousa, Cátia & Gonçalves, Gabriela, 2019. "Multiculturality as an antecedent to work wellbeing and work passion," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 7(2), pages 101-124.
    8. Laura BRANCU & Valentin MUNTEANU & Ionut GOLET, 2016. "A Comparative Approach of Cultural Intelligence Profile of Management and Non-Management Romanian Students," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(4), pages 308-319, October.
    9. Marina Anna Schmitz & Fabian Jintae Froese & Anna Katharina Bader, 2018. "Organizational cynicism in multinational corporations in China," Asia Pacific Business Review, Taylor & Francis Journals, vol. 24(5), pages 620-637, October.
    10. Abdul Waheed & Xiaoming Miao & Salma Waheed & Naveed Ahmad & Abdul Majeed, 2019. "How New HRM Practices, Organizational Innovation, and Innovative Climate Affect the Innovation Performance in the IT Industry: A Moderated-Mediation Analysis," Sustainability, MDPI, vol. 11(3), pages 1-21, January.
    11. Miroslav Jurasek & Petr Wawrosz, 2023. "How Does Self-Efficacy in Communication Affect the Relationship Between Intercultural Experience, Language Skills, and Cultural Intelligence," SAGE Open, , vol. 13(4), pages 21582440231, December.
    12. Teresa Proença & Helena Martins & Flávio Ferreira, 2018. "Language diversity impact on the self-efficacy of members in multicultural teams," FEP Working Papers 606, Universidade do Porto, Faculdade de Economia do Porto.
    13. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
    14. Alexandru CÃPÃTÎNÃ & George SCHIN, 2013. "Minding the Cultural Gaps between Different Countries - A Real Challenge for the International Managers," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(5), pages 704-712, December.
    15. Schlägel, Christopher & Sarstedt, Marko, 2016. "Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach," European Management Journal, Elsevier, vol. 34(6), pages 633-649.
    16. Gyeongcheol Cho & Christopher Schlaegel & Heungsun Hwang & Younyoung Choi & Marko Sarstedt & Christian M. Ringle, 2022. "Integrated Generalized Structured Component Analysis: On the Use of Model Fit Criteria in International Management Research," Management International Review, Springer, vol. 62(4), pages 569-609, August.
    17. Petr Wawrosz & Miroslav Jurásek, 2021. "Developing Intercultural Efficiency: The Relationship between Cultural Intelligence and Self-Efficacy," Social Sciences, MDPI, vol. 10(8), pages 1-21, August.
    18. Tavoletti, Ernesto & Stephens, Robert D. & Taras, Vas & Dong, Longzhu, 2022. "Nationality biases in peer evaluations: The country-of-origin effect in global virtual teams," International Business Review, Elsevier, vol. 31(2).
    19. Zhang, Ying & Zhu, Jing & Xu, Nan & Duan, Sophia Xiaoxia & Huang, Xiaodi, 2021. "Optimal selection of expatriates for cross-border assignment to enhance manufacturing efficiency," International Journal of Production Economics, Elsevier, vol. 232(C).
    20. Huong Le & Zhou Jiang & Ingrid Nielsen, 2018. "Cognitive Cultural Intelligence and Life Satisfaction of Migrant Workers: The Roles of Career Engagement and Social Injustice," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 139(1), pages 237-257, August.

    More about this item

    Keywords

    Change management; Cultural intelligence; Learning organization; Creativity; Patience trust; Extroversion;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijogbc:v:19:y:2024:i:1:d:10.1007_s42943-024-00092-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.