IDEAS home Printed from https://ideas.repec.org/a/sae/jjlobr/v13y2024i1p30-56.html
   My bibliography  Save this article

Nexus Between Employee Engagement and Job Performance: A Study of MSMEs in Ghana During COVID-19: The Moderating Roles of Job Demand and Job Resources

Author

Listed:
  • Daniel Nkansah
  • Raymond Gyimah
  • Daniel Agyemfour-Agyemang Sarpong
  • James Kwasi Annan

Abstract

Micro, small, and medium-sized enterprises (MSMEs) across the globe have been the major victims of the COVID-19 pandemic, which has plunged the business world into a crisis. However, employee engagement (EE) has been labeled as an essential nutrient that organizations need in order to survive in these turbulent times. This study was to investigate the effect of EE on employee performance during the COVID-19 pandemic and how job demands and job resources moderate this relationship. A sample size of 395 respondents were selected from a variety of MSMEs via a convenience sampling method. The study used a survey questionnaire approach as the main method for collecting primary data. The result of the correlation analysis showed that there was a significant relationship between EE and employee performance. It was revealed that job demands and job resources moderated the relationship between EE and employee performance. Finally, the result showed that job demands had an insignificant effect on EE, but job resources had a significant effect on EE. Thus, it can be concluded that, in the face of COVID-19, EE is a significant predictor of EP in the MSME sector.

Suggested Citation

  • Daniel Nkansah & Raymond Gyimah & Daniel Agyemfour-Agyemang Sarpong & James Kwasi Annan, 2024. "Nexus Between Employee Engagement and Job Performance: A Study of MSMEs in Ghana During COVID-19: The Moderating Roles of Job Demand and Job Resources," Jindal Journal of Business Research, , vol. 13(1), pages 30-56, June.
  • Handle: RePEc:sae:jjlobr:v:13:y:2024:i:1:p:30-56
    DOI: 10.1177/22786821231188026
    as

    Download full text from publisher

    File URL: https://journals.sagepub.com/doi/10.1177/22786821231188026
    Download Restriction: no

    File URL: https://libkey.io/10.1177/22786821231188026?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Taha Hameduddin & Shinwoo Lee, 2021. "Employee engagement among public employees: examining the role of organizational images," Public Management Review, Taylor & Francis Journals, vol. 23(3), pages 422-446, March.
    2. Tabitha Eliaba Kenyi & Ludo Bosco John, 2020. "Job resources, job demands, uncertain working environment and employee work engagement in banking industry: Prevailing evidence of South Sudan," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(2), pages 202-212, March.
    3. Jolly Sahni, 2020. "Impact of COVID-19 on Employee Behavior: Stress and Coping Mechanism During WFH (Work From Home) Among Service Industry Employees," International Journal of Operations Management, Inovatus Services Ltd., vol. 1(1), pages 35-48, October.
    4. Hussein Nabil Ismail & Adnan Iqbal & Lina Nasr, 2019. "Employee engagement and job performance in Lebanon: the mediating role of creativity," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 68(3), pages 506-523, January.
    5. Meswantri Meswantri & Awaludin Ilyas, 2018. "Determinant of Employee Engagement and Its Implications on Employee Performance," International Review of Management and Marketing, Econjournals, vol. 8(3), pages 36-44.
    6. Puneet Kumar, 2021. "V-5 Model of Employee Engagement During COVID-19 and Post Lockdown," Vision, , vol. 25(3), pages 271-274, September.
    7. Ben K. Mburu & Peter Koome & David Gichuhi, 2020. "Influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(5), pages 166-171, September.
    8. Joseph F. Hair & G. Tomas M. Hult & Christian M. Ringle & Marko Sarstedt & Kai Oliver Thiele, 2017. "Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods," Journal of the Academy of Marketing Science, Springer, vol. 45(5), pages 616-632, September.
    9. Paul Turner, 2020. "Employee Engagement in Contemporary Organizations," Springer Books, Springer, number 978-3-030-36387-1, March.
    10. Li Sun & Chanchai Bunchapattanasakda, 2019. "Employee Engagement: A Literature Review," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(1), pages 63-80, December.
    11. Aguinis, Herman & Burgi-Tian, Jing, 2021. "Measuring performance during crises and beyond: The Performance Promoter Score," Business Horizons, Elsevier, vol. 64(1), pages 149-160.
    12. Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Investigating the antecedents and consequences of burnout and isolation among flight attendants," Tourism Management, Elsevier, vol. 33(4), pages 868-874.
    13. Abdullah Al Ahad & Md Rahat Khan, 2020. "Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior," International Journal of Management and Sustainability, Conscientia Beam, vol. 9(1), pages 11-23.
    14. Abdullah Al Ahad & Md Rahat Khan, 2020. "Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior," International Journal of Management and Sustainability, Conscientia Beam, vol. 9(1), pages 11-23.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Praveen M. Kulkarni & Lakshminarayana K. & Prayag Gokhale & Basavaraj S. Tigadi & Nupur Veshne & Ameet V. Kulkarni, 2024. "Employee Motivation and Its Relationship with Online Training," Jindal Journal of Business Research, , vol. 13(2), pages 181-197, December.
    2. Arulsenthilkumar S & Punitha N, 2024. "Mediating Role of Employee Engagement: Job Involvement, Job Satisfaction and Organizational Commitment," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 49(2), pages 293-316, May.
    3. Khan, Md. Rahat & Pervin, Most. Tahura & Arif, Md. Zahir Uddin & Hossain, S.M. Khaled, 2024. "The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service," Innovation and Green Development, Elsevier, vol. 3(2).
    4. Sanjoy Kumar Roy & Md. Rahat Khan & Nazrul Islam Shanto, 2023. "Bankers' job stress, job performance, and job commitment trajectories during the COVID-19 pandemic," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 19(3), pages 203-228.
    5. Keen, Christian & Lescop, Denis & Sanchez-Famoso, Valeriano, 2022. "Does coopetition support SMEs in turbulent contexts?," Economics Letters, Elsevier, vol. 218(C).
    6. Wang, Siqi & Cheah, Jun-Hwa & Lim, Xin-Jean & Leong, Yee Choy & Choo, Wei Chong, 2022. "Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    7. Salgado, Stéphane & Hemonnet-Goujot, Aurelie & Henard, David H. & de Barnier, Virginie, 2020. "The dynamics of innovation contest experience: An integrated framework from the customer’s perspective," Journal of Business Research, Elsevier, vol. 117(C), pages 29-43.
    8. Vatankhah, Sanaz & Javid, Elyeh & Raoofi, Ali, 2017. "Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 107-115.
    9. Muhammad Qamar Zia & Tobias M. Huning & Muhammad Sufyan Ramish & Muhammad Naveed & Shiraz Ahmed, 2024. "The impact of psychological empowerment on innovative work behavior: a moderated mediation model of informal learning and proactive behavior," Review of Managerial Science, Springer, vol. 18(12), pages 3695-3716, December.
    10. Lussier, Bruno & Philp, Matthew & Hartmann, Nathaniel N. & Wieland, Heiko, 2021. "Social anxiety and salesperson performance: The roles of mindful acceptance and perceived sales manager support," Journal of Business Research, Elsevier, vol. 124(C), pages 112-125.
    11. David Giauque & Frédéric Cornu & Karine Renard & Yves Emery, 2023. "Opportunity to Use New Ways of Working: Do Sectors and Organizational Characteristics Shape Employee Perceptions?," Sustainability, MDPI, vol. 15(14), pages 1-21, July.
    12. Muhammad Junaid Ahsan & Muhammad Ishtiaq Ishaq & Ali Raza & Qurat‐ul‐ain Talpur, 2024. "Let leaders permit nature! Role of employee engagement, environmental values, and sustainable behavioral intentions," Business Strategy and the Environment, Wiley Blackwell, vol. 33(8), pages 7905-7921, December.
    13. Mohammed Kamruzzaman & Sunan Islam, 2021. "Correlating the diversity awareness within the organizations of Bangladesh in the era of industry 4.0-Human resource perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(09), pages 83-97, September.
    14. Iliriana Miftari & Rainer Haas & Oliver Meixner & Drini Imami & Ekrem Gjokaj, 2022. "Factors Influencing Consumer Attitudes towards Organic Food Products in a Transition Economy—Insights from Kosovo," Sustainability, MDPI, vol. 14(10), pages 1-14, May.
    15. Sadia Afrin & Muhammad Asyraf Bin Mohd Kassim & Mohd Faizal Yusof & Md. Sharif Hassan & Md. Aminul Islam & Khairun Nisa Binti Khairuddin, 2023. "Investigating the Determinants of Employee Performance for Sustainability: A Study on the Bangladesh Insurance Industry," Sustainability, MDPI, vol. 15(7), pages 1-16, March.
    16. Christian Kagerl & Julia Starzetz, 2023. "Working from home for good? Lessons learned from the COVID-19 pandemic and what this means for the future of work," Journal of Business Economics, Springer, vol. 93(1), pages 229-265, January.
    17. Zhani, Najlae & Mouri, Nacef & Ahmed, Tariq, 2022. "The role of mobile value and trust as drivers of purchase intentions in m-servicescape," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
    18. Khai Loon Lee & Afiq Muqri Bin Shaharud-din, 2022. "Procurement 4.0 and Organizational Performance in the Malaysian Construction Industry," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), IGI Global, vol. 13(1), pages 1-22, January.
    19. Udengwu, Ngozi & Ofunu, Ujah Marian & Gomment, Thomas Imoudu & Aniagu, Chinonso & Nwokolo, Peter N. & Ikusemiju, Ayokunle Oluwadamilare & Gever, Verlumun Celestine, 2024. "Evaluating the impact of using storytelling and visual multimedia music intervention to improve knowledge of the Child Rights Act and reduce the propensity to engage in child marriage," Evaluation and Program Planning, Elsevier, vol. 103(C).
    20. Kulikovskaja, Viktorija & Hubert, Marco & Grunert, Klaus G. & Zhao, Hong, 2023. "Driving marketing outcomes through social media-based customer engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:jjlobr:v:13:y:2024:i:1:p:30-56. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.