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Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior

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  • Abdullah Al Ahad
  • Md Rahat Khan

Abstract

Organizations have long been concerned on how management can facilitate Organizational Citizenship Behavior (OCB) and employee engagement (EE) which can result in higher performance and productivity. This study attempted to test the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior in the context of local enterprises in Dhaka city, Bangladesh. The authors administered 524 participants along with on employee engagement scale (5 factors) and organizational citizenship scale (5 factors). After the validation of the model only 3 factors from OCB and 4 factors from EE have been retained. The study finally reveals the Employee Engagement (EE) has a positively significant impact on OCB. However, in mediating effect the demographic attributes (Experience) partially mediates the relationship on OCB factors but do not mediate on EE. Rest of the mediating effect of gender and age were not supported the hypothesis.

Suggested Citation

  • Abdullah Al Ahad & Md Rahat Khan, 2020. "Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior," International Journal of Management and Sustainability, Conscientia Beam, vol. 9(1), pages 11-23.
    • Handle: RePEc:pkp:ijomas:v:9:y:2020:i:1:p:11-23:id:1072
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    Cited by:

    1. Sanjoy Kumar Roy & Md. Rahat Khan & Nazrul Islam Shanto, 2023. "Bankers' job stress, job performance, and job commitment trajectories during the COVID-19 pandemic," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 19(3), pages 203-228.
    2. Daniel Nkansah & Raymond Gyimah & Daniel Agyemfour-Agyemang Sarpong & James Kwasi Annan, 2024. "Nexus Between Employee Engagement and Job Performance: A Study of MSMEs in Ghana During COVID-19: The Moderating Roles of Job Demand and Job Resources," Jindal Journal of Business Research, , vol. 13(1), pages 30-56, June.
    3. Khan, Md. Rahat & Pervin, Most. Tahura & Arif, Md. Zahir Uddin & Hossain, S.M. Khaled, 2024. "The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service," Innovation and Green Development, Elsevier, vol. 3(2).

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