IDEAS home Printed from https://ideas.repec.org/a/rfh/bbejor/v13y2024i2p825-837.html
   My bibliography  Save this article

Unscrambling the Digital Dilemma: Navigating Techno-Stress in Pakistan's Banking Realm - A Journey into the Interplay of Thoughts, Emotions, and Commitments

Author

Listed:
  • Muhammad Mudassar Shahid

    (Ph.D. Scholar, Institute of Business Administration, Khawaja Fareed University of Engineering and Information Technology, Rahim Yar Khan, Pakistan)

  • Waleed Khalid

    (Assistant Professor, Institute of Business Administration, Khwaja Fareed University of Engineering and Information Technology, Rahim Yar Khan, Pakistan)

Abstract

Pakistan's banking sector is at the forefront of digital transformation, but this progress comes with a hidden cost-techno-stress. Our study, designed with your professional needs, explores how information overload, work-life intrusion, and other tech-related anxieties impact employee well-being and commitment. We examine the prevalence of techno-stress and its links to negative thinking, emotional detachment, and career satisfaction. We aim to develop practical strategies to reduce techno-stress, fostering employee well-being and organizational effectiveness. Using surveys, we analyze how different forms of rumination affect mental health and productivity. We propose interventions to boost employee satisfaction and organizational efficiency by minimizing negative tech stressors and promoting healthy detachment. We analyze the complex relationships between techno-stress and related factors through rigorous methodology. This research underscores the need for context-specific solutions in Pakistan's banking sector, offering valuable insights and actionable recommendations to cultivate a supportive work environment that thrives alongside technological advancements.

Suggested Citation

  • Muhammad Mudassar Shahid & Waleed Khalid, 2024. "Unscrambling the Digital Dilemma: Navigating Techno-Stress in Pakistan's Banking Realm - A Journey into the Interplay of Thoughts, Emotions, and Commitments," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(2), pages 825-837.
    • Handle: RePEc:rfh:bbejor:v:13:y:2024:i:2:p:825-837
    DOI: https://doi.org/10.61506/01.00397
    as

    Download full text from publisher

    File URL: https://bbejournal.com/BBE/article/view/912/942
    Download Restriction: no
    File URL: https://bbejournal.com/BBE/article/view/912
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.61506/01.00397?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    2. Audi, Marc & Al-Masri, Razan, 2024. "Examining the Impacts of Regulatory Framework on Risk in Commercial Banks in Emerging Economies," MPRA Paper 121587, University Library of Munich, Germany.
    3. Ned Kock, 2004. "The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution," Organization Science, INFORMS, vol. 15(3), pages 327-348, June.
    4. Ahmad, Khalil & Ali, Safdar & Ali, Amjad, 2018. "Trade Revenue Implications of Trade Liberalization in Pakistan," MPRA Paper 87529, University Library of Munich, Germany.
    5. Muhammad Ehsan & Kishwar Ali, 2019. "Online Reputation of Selected Car Brands," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 4(6), pages 32-50, February.
    6. Bernard Sinclair-Desgagné & Antoine Soubeyran, 2000. "A Theory of Routines as Mindsavers," CIRANO Working Papers 2000s-52, CIRANO.
    7. Zhuo Chen & Muhammad Ramzan, 2024. "Analyzing the role of Facebook-based e-portfolio on motivation and performance in English as a second language learning," International Journal of English Language and Literature Studies, Asian Economic and Social Society, vol. 13(2), pages 123-138.
    8. Muhammad Ramzan & Ibrahim Oteir & Misbah Afsheen Khan & Abdullah Al-Otaibi & Sameena Malik, 2023. "English learning motivation of ESL learners from ethnic, gender, and cultural perspectives in sustainable development goals," International Journal of English Language and Literature Studies, Asian Economic and Social Society, vol. 12(3), pages 195-212.
    9. Huma Akram & Maqsood H. Bhutto & Muhammad Salman Chughtai, 2022. "An analysis of business students’ stressors and their coping strategies in the post-pandemic era," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(2), pages 239-252, June.
    10. Nathalie Hauk & Anja S Göritz & Stefan Krumm, 2019. "The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model," PLOS ONE, Public Library of Science, vol. 14(3), pages 1-22, March.
    11. Jinnan Wu & Nannan Wang & Wenjuan Mei & Lin Liu, 2020. "Technology-induced job anxiety during non-work time: examining conditional effect of techno-invasion on job anxiety," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 22(2), pages 162-182.
    12. Green, Francis & McIntosh, Steven, 2001. "The intensification of work in Europe," Labour Economics, Elsevier, vol. 8(2), pages 291-308, May.
    13. Shalini Chandra & Anuragini Shirish & Shirish C. Srivastava, 2019. "Does technostress inhibit employee innovation? Examining the linear and curvilinear influence of technostress creators," Post-Print hal-02333209, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alam, Muhammad Aftab, 2016. "Techno-stress and productivity: Survey evidence from the aviation industry," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 62-70.
    2. Lisa Katharina Kortmann & Julia Simonson & Claudia Vogel & Oliver Huxhold, 2022. "Digitalisation and Employees’ Subjective Job Quality in the Second Half of Working Life in Germany," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 162(2), pages 577-597, July.
    3. Nascimento, Lígia & Correia, Manuela Faia & Califf, Christopher B., 2024. "Towards a bright side of technostress in higher education teachers: Identifying several antecedents and outcomes of techno-eustress," Technology in Society, Elsevier, vol. 76(C).
    4. Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    5. Issa Helmi & Lakkis Hussein & Dakroub Roy & Jaber Jad, 2023. "Examining User Engagement and Experience in Agritech," International Journal of Contemporary Management, Sciendo, vol. 59(2), pages 17-32, June.
    6. Prem Borle & Kathrin Reichel & Susanne Voelter-Mahlknecht, 2021. "Is There a Sampling Bias in Research on Work-Related Technostress? A Systematic Review of Occupational Exposure to Technostress and the Role of Socioeconomic Position," IJERPH, MDPI, vol. 18(4), pages 1-22, February.
    7. Linpei Song & Zhuang Ma & Junyi Sun, 2023. "The Influence of Technostress, Learning Goal Orientation, and Perceived Team Learning Climate on Intra-Team Knowledge Sharing and Innovative Practices Among ICT-Enabled Team Members," Scientometrics, Springer;Akadémiai Kiadó, vol. 128(1), pages 115-136, January.
    8. Milad Mirbabaie & Stefan Stieglitz & Julian Marx, 2022. "Digital Detox," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 239-246, April.
    9. Giorgia Bondanini & Gabriele Giorgi & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Paola Andreucci-Annunziata, 2020. "Technostress Dark Side of Technology in the Workplace: A Scientometric Analysis," IJERPH, MDPI, vol. 17(21), pages 1-23, October.
    10. Kumari, Pavitra & Aithal, Sreeramana, 2020. "Stress Inducing Factors and Relevant Strategies Deployed to Overcome Stress in the Aviation Industry Sector – A Systematic Literature Review and Further Research Agendas," MPRA Paper 104792, University Library of Munich, Germany.
    11. Cowan, Robin & Sanditov, Bulat & Weehuizen, Rifka, 2011. "Productivity effects of innovation, stress and social relations," Journal of Economic Behavior & Organization, Elsevier, vol. 79(3), pages 165-182, August.
    12. Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    13. Eva Ariño-Mateo & Matías Arriagada Venegas & Carlos Mora-Luis & David Pérez-Jorge, 2024. "The level of conscientiousness trait and technostress: a moderated mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    14. Prem Borle & Kathrin Reichel & Fiona Niebuhr & Susanne Voelter-Mahlknecht, 2021. "How Are Techno-Stressors Associated with Mental Health and Work Outcomes? A Systematic Review of Occupational Exposure to Information and Communication Technologies within the Technostress Model," IJERPH, MDPI, vol. 18(16), pages 1-19, August.
    15. Shyamali Satpathy & Violeta Cvetkoska & Gokulananda Patel, 2021. "The Impact of Organizational Stress on Financial Performance: Evidence from Software Development Companies," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 71(3-4), pages 122-140, July-Dece.
    16. Tayyaba Safdar & Dr. Anis-ul-Haque, 2024. "Balancing Act: A Holistic Exploration of Work-Family Conflict and its Impact on Physical and Psychological Well-being: A Comprehensive Systematic Review," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(2), pages 938-946.
    17. René Riedl, 2022. "On the stress potential of videoconferencing: definition and root causes of Zoom fatigue," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 153-177, March.
    18. Nathalie Greenan & Ekaterina Kalugina & Emmanuelle Walkowiak, 2014. "Has the quality of working life improved in the EU-15 between 1995 and 2005?," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 23(2), pages 399-428.
    19. René Riedl & Harald Kindermann & Andreas Auinger & Andrija Javor, 2012. "Technostress from a Neurobiological Perspective," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 4(2), pages 61-69, April.
    20. Uwe Jirjahn & Jens Mohrenweiser & Stephen C Smith, 2022. "Works councils and workplace health promotion in Germany," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 43(3), pages 1059-1094, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rfh:bbejor:v:13:y:2024:i:2:p:825-837. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Muhammad Irfan Chani (email available below). General contact details of provider: https://edirc.repec.org/data/rffhlpk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.