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The Implications of Organisational Contexts on Unpaid Workers’ Loyalty: The Interactive role of Perceived Organisational and Supervisor Support

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  • Queen Emwenkeke Usadolo

    (North-West University)

Abstract

This paper examines the process through which perceived organisational support (POS) affects volunteers’ affective commitment (AC) by investigating the mediating role of leader-member exchange (LMX) in the relationship between POS and AC of volunteers in five non-for-profit organisations in Queensland, Australia. Data collected from 213 participants with a cross-sectional survey questionnaire were analysed to validate the hypotheses. The result reveals that POS has a significant direct effect on volunteers’ AC, as well as indirect significant effect through LMX. The results of the study provide new knowledge about the importance of a supportive workplace relationship between immediate supervisors and volunteers in enhancing volunteers’ positive organisational experiences that would lead into higher loyalty and involvement.

Suggested Citation

  • Queen Emwenkeke Usadolo, 2024. "The Implications of Organisational Contexts on Unpaid Workers’ Loyalty: The Interactive role of Perceived Organisational and Supervisor Support," Public Organization Review, Springer, vol. 24(4), pages 1253-1269, December.
    • Handle: RePEc:kap:porgrv:v:24:y:2024:i:4:d:10.1007_s11115-024-00798-6
    DOI: 10.1007/s11115-024-00798-6
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    References listed on IDEAS

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