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Volunteer Engagement: Exploring the Distinction Between Job and Organizational Engagement

Author

Listed:
  • Sanna Malinen

    (EM - EMLyon Business School)

  • Lotta Harju

Abstract

Retaining engaged volunteers is crucial to many non-profit organizations. However, research on volunteer engagement is limited, and the distinction between job and organizational engagement in volunteers remains to be investigated. In this paper, we examine both organizational- and job-level engagement, and specifically, whether perceived organizational support would enhance volunteer engagement and associated attitudes. We surveyed 221 volunteers, and asked them about their perceptions of organizational support; their engagement with their volunteer job and the organization they volunteer for; satisfaction; commitment; and turnover intentions. Both organizational and job engagements had significant relationships with the attitudinal variables. However, we found that organizational rather than job engagement mediated the relationship between organizational support and volunteer satisfaction and commitment. While organizational engagement correlated with turnover intentions, neither job nor organizational engagement mediated the relationship between support and the intent to leave. Our findings advance the research on volunteer engagement, and highlight the importance of organizational engagement for this important, but too often overlooked, workforce.

Suggested Citation

  • Sanna Malinen & Lotta Harju, 2017. "Volunteer Engagement: Exploring the Distinction Between Job and Organizational Engagement," Post-Print hal-02312427, HAL.
    • Handle: RePEc:hal:journl:hal-02312427
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    Cited by:

    1. Hua Jiang & Yang Cheng & Keonyoung Park & Wei Zhu, 2022. "Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees’ Social Media Engagement and CSR-Related Work Engagement," Sustainability, MDPI, vol. 14(4), pages 1-24, February.
    2. Manuel Matos & Teresa Fernandes, 2021. "Volunteer engagement: drivers and outcomes on non-profits’ co-creation of value," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 18(4), pages 471-490, December.
    3. Sehrish Ilyas & Mattiullah Butt & Fouzia Ashfaq & Daniela Acquadro Maran, 2020. "Drivers for Non-Profits’ Success: Volunteer Engagement and Financial Sustainability Practices through the Resource Dependence Theory," Economies, MDPI, vol. 8(4), pages 1-17, November.

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