IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v16y2024i16p7102-d1459124.html
   My bibliography  Save this article

Catalyzing Green Work Engagement in Hotel Businesses: Leveraging Artificial Intelligence

Author

Listed:
  • Hazem Ahmed Khairy

    (Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Sadat City 32897, Egypt)

  • Mohamed Ahmed

    (Hotel Management Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum 63514, Egypt)

  • Arwa Asiri

    (Faculty of Economics and Administration, Management Information System Department, King Abdulaziz University, Jeddah 21589, Saudi Arabia)

  • Foziah Gazzawe

    (College of Computing, Umm Al-Qura University, Makkah 24382, Saudi Arabia)

  • Mohamed A. Abdel Fatah

    (Human Resources Department, Al-Alson Higher Institute for Tourism, Hotels and Computer, Cairo 11771, Egypt)

  • Naim Ahmad

    (College of Computer Science, King Khalid University, Abha 62521, Saudi Arabia)

  • Ayman Qahmash

    (College of Computer Science, King Khalid University, Abha 62521, Saudi Arabia)

  • Mohamed Fathy Agina

    (Hotel Management Department, Higher Institute for Specific Studies, Heliopolis, Cairo 11771, Egypt)

Abstract

This study explores green work engagement in response to the global demand for sustainability in businesses and the shift toward green-oriented agendas. Specifically, this study aims to examine how green work engagement (GWE) is affected by artificial intelligence awareness (AIA) through job stress (JS) as a mediator. It also explores the moderating roles of technological self-efficacy (TSE) in the AIA→JS relationship and trust in leadership (TIL) in the GWE→JS relationship. A PLS-SEM analysis was conducted on 392 valid replies from full-time employees of five-star hotels in Egypt using WarpPLS 7.0. The findings indicated that artificial intelligence awareness (AIA) negatively affects employees’ green work engagement (GWE) and positively affects job stress (JS). In addition, GWE is negatively affected by JS. Moreover, TSE negatively moderates the AIA→JS relationship, while TIL negatively moderates the JS→GWE relationship. The study also found a significant mediating effect of JS on the AIA→GWE relationship. The study enhances research on AIA’s impact on JS and GWE, addressing a gap in existing empirical studies on the relationship between these elements in hotels. Overall, the study of green work engagement has the potential to be a valuable contribution to the growing field of sustainable business practices.

Suggested Citation

  • Hazem Ahmed Khairy & Mohamed Ahmed & Arwa Asiri & Foziah Gazzawe & Mohamed A. Abdel Fatah & Naim Ahmad & Ayman Qahmash & Mohamed Fathy Agina, 2024. "Catalyzing Green Work Engagement in Hotel Businesses: Leveraging Artificial Intelligence," Sustainability, MDPI, vol. 16(16), pages 1-17, August.
  • Handle: RePEc:gam:jsusta:v:16:y:2024:i:16:p:7102-:d:1459124
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/16/16/7102/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/16/16/7102/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Natalia Sigaeva & Huseyin Arasli & Emel Ozdemir & Guzide Atai & Emel Capkiner, 2022. "In Search of Effective Gen Z Engagement in the Hospitality Industry: Revisiting Issues of Servant and Authentic Leadership," Sustainability, MDPI, vol. 14(20), pages 1-19, October.
    2. Mohamed Fathy Agina & Hazem Ahmed Khairy & Mohamed A. Abdel Fatah & Youssef H. Manaa & Rabab M. Abdallah & Nadir Aliane & Jehad Afaneh & Bassam Samir Al-Romeedy, 2023. "Distributive Injustice and Work Disengagement in the Tourism and Hospitality Industry: Mediating Roles of the Workplace Negative Gossip and Organizational Cynicism," Sustainability, MDPI, vol. 15(20), pages 1-24, October.
    3. Mohamed Ahmed & Nadir Aliane & Nourredine Khababa & Maha Y. K. Abdou & Mohamed Fathy Agina, 2023. "Eco-Innovation Drivers and Their Impact on Tourism and the Hospitality Business in Egypt," Administrative Sciences, MDPI, vol. 13(7), pages 1-21, July.
    4. Brougham, David & Haar, Jarrod, 2018. "Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace," Journal of Management & Organization, Cambridge University Press, vol. 24(2), pages 239-257, March.
    5. Nadir Aliane & Bassam Samir Al-Romeedy & Mohamed Fathy Agina & Perihan A. Mohsen Salah & Rabab Mahmoud Abdallah & Mohamed Abdel Hamed Abdel Fatah & Nourredine Khababa & Hazem Ahmed Khairy, 2023. "How Job Insecurity Affects Innovative Work Behavior in the Hospitality and Tourism Industry? The Roles of Knowledge Hiding Behavior and Team Anti-Citizenship Behavior," Sustainability, MDPI, vol. 15(18), pages 1-22, September.
    6. Mohamed Ahmed Suliman & Ahmed Hassan Abdou & Moatazbellah Farid Ibrahim & Dayal Ali Waheer Al-Khaldy & Ashraf Mohamed Anas & Wael Mohamed Mahmoud Alrefae & Wagih Salama, 2023. "Impact of Green Transformational Leadership on Employees’ Environmental Performance in the Hotel Industry Context: Does Green Work Engagement Matter?," Sustainability, MDPI, vol. 15(3), pages 1-18, February.
    7. Kan Jia & Tianlun Zhu & Weiwei Zhang & Samma Faiz Rasool & Ali Asghar & Tachia Chin, 2022. "The Linkage between Ethical Leadership, Well-Being, Work Engagement, and Innovative Work Behavior: The Empirical Evidence from the Higher Education Sector of China," IJERPH, MDPI, vol. 19(9), pages 1-15, April.
    8. Maja Rožman & Dijana Oreški & Polona Tominc, 2023. "Artificial-Intelligence-Supported Reduction of Employees’ Workload to Increase the Company’s Performance in Today’s VUCA Environment," Sustainability, MDPI, vol. 15(6), pages 1-21, March.
    9. Santiago Leal Paredes & Jaime O. Salomon & Jaime Rivera Camino, 2021. "Impact of Authentic Leadership on Work Engagement and Organizational Citizenship Behavior: The Meditating Role of Motivation for Work," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 3-31.
    10. Mohamed Fathy Agina & Nadir Aliane & Osman El Sawy & Hazem Ahmed Khairy & Sameh Fayyad, 2023. "Risks in Relation to Adopting Airbnb Accommodation: The Role of Fear of COVID-19," Sustainability, MDPI, vol. 15(6), pages 1-19, March.
    11. Cheng, Bao & Lin, Hongxia & Kong, Yurou, 2023. "Challenge or hindrance? How and when organizational artificial intelligence adoption influences employee job crafting," Journal of Business Research, Elsevier, vol. 164(C).
    12. Hazem Ahmed Khairy & Mohamed Fathy Agina & Nadir Aliane & Mohammed Ezzat Hashad, 2023. "Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior," Sustainability, MDPI, vol. 15(5), pages 1-16, March.
    13. Guanglu Xu & Ming Xue & Jidi Zhao, 2023. "The Association between Artificial Intelligence Awareness and Employee Depression: The Mediating Role of Emotional Exhaustion and the Moderating Role of Perceived Organizational Support," IJERPH, MDPI, vol. 20(6), pages 1-16, March.
    14. David Agogo & Traci J. Hess, 2018. "“How does tech make you feel?” a review and examination of negative affective responses to technology use," European Journal of Information Systems, Taylor & Francis Journals, vol. 27(5), pages 570-599, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhou, Shuai & Yi, Ni & Rasiah, Rajah & Zhao, Haipeng & Mo, Zile, 2024. "An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    2. Guillaume Revillod, 2024. "Why Do Swiss HR Departments Dislike Algorithms in Their Recruitment Process? An Empirical Analysis," Administrative Sciences, MDPI, vol. 14(10), pages 1-34, October.
    3. Khalid Alqarni & Mohamed Fathy Agina & Hazem Ahmed Khairy & Bassam Samir Al-Romeedy & Dalia Abdelrahman Farrag & Rabab Mahmoud Abdallah, 2023. "The Effect of Electronic Human Resource Management Systems on Sustainable Competitive Advantages: The Roles of Sustainable Innovation and Organizational Agility," Sustainability, MDPI, vol. 15(23), pages 1-20, November.
    4. Peter Mantello & Manh-Tung Ho & Minh-Hoang Nguyen & Quan-Hoang Vuong, 2023. "Machines that feel: behavioral determinants of attitude towards affect recognition technology—upgrading technology acceptance theory with the mindsponge model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
    5. Molla, M. M., 2024. "Artificial Intelligence (AI) and Fear of Job Displacement in Banks in Bangladesh," International Journal of Science and Business, IJSAB International, vol. 42(1), pages 1-18.
    6. Santana, Monica & Cobo, Manuel J., 2020. "What is the future of work? A science mapping analysis," European Management Journal, Elsevier, vol. 38(6), pages 846-862.
    7. Olimpia Ban & Irina Maiorescu & Mihaela Bucur & Gabriel Cristian Sabou & Betty Cohen Tzedec, 2024. "AI between Threat and Benefactor for the Competences of the Human Working Force," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(67), pages 762-762, August.
    8. Guanglu Xu & Ming Xue & Jidi Zhao, 2023. "The Association between Artificial Intelligence Awareness and Employee Depression: The Mediating Role of Emotional Exhaustion and the Moderating Role of Perceived Organizational Support," IJERPH, MDPI, vol. 20(6), pages 1-16, March.
    9. Anya Johnson & Shanta Dey & Helena Nguyen & Markus Groth & Sadhbh Joyce & Leona Tan & Nicholas Glozier & Samuel B Harvey, 2020. "A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 402-424, August.
    10. Nadeem, Kashif & Wong, Sut I. & Za, Stefano & Venditti, Michelina, 2024. "Digital transformation and industry 4.0 employees: Empirical evidence from top digital nations," Technology in Society, Elsevier, vol. 76(C).
    11. Wioleta Kucharska, 2020. "The Power Of Mistakes: Constant Learning Culture And Technology," GUT FME Working Paper Series A 61, Faculty of Management and Economics, Gdansk University of Technology.
    12. Livio Cricelli & Serena Strazzullo, 2021. "The Economic Aspect of Digital Sustainability: A Systematic Review," Sustainability, MDPI, vol. 13(15), pages 1-15, July.
    13. Brougham, David & Haar, Jarrod, 2020. "Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    14. Zhong, Lina & Verma, Rohit & Wei, Wenqi & Morrsion, Alastair M. & Yang, Liyu, 2022. "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms," Technology in Society, Elsevier, vol. 68(C).
    15. Horacio Molina-Sánchez & Gabriele Giorgi & Dante Castillo Guajardo & Antonio Ariza-Montes, 2022. "Special Issue “Rethinking the Subjective Wellbeing for a New Workplace Scenario”," Sustainability, MDPI, vol. 14(8), pages 1-6, April.
    16. Ahmed Hassan Abdou & Majed Abdulaziz Al Abdulathim & Nadia Rebhi Hussni Hasan & Maha Hassan Ahmed Salah & Howayda Said Ahmed Mohamed Ali & Nancy J. Kamel, 2023. "From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context," Sustainability, MDPI, vol. 15(20), pages 1-22, October.
    17. Lingmont, Derek N.J. & Alexiou, Andreas, 2020. "The contingent effect of job automating technology awareness on perceived job insecurity: Exploring the moderating role of organizational culture," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    18. Xin Liu & Yan Huang & Jaehyoung Kim & Sanggyun Na, 2023. "How Ethical Leadership Cultivates Innovative Work Behaviors in Employees? Psychological Safety, Work Engagement and Openness to Experience," Sustainability, MDPI, vol. 15(4), pages 1-22, February.
    19. Mohamed Fathy Agina & Hazem Ahmed Khairy & Mohamed A. Abdel Fatah & Youssef H. Manaa & Rabab M. Abdallah & Nadir Aliane & Jehad Afaneh & Bassam Samir Al-Romeedy, 2023. "Distributive Injustice and Work Disengagement in the Tourism and Hospitality Industry: Mediating Roles of the Workplace Negative Gossip and Organizational Cynicism," Sustainability, MDPI, vol. 15(20), pages 1-24, October.
    20. Hazem Ahmed Khairy & Sijun Liu & Samar Sheikhelsouk & Ahmed M. EI-Sherbeeny & Omar Alsetoohy & Bassam Samir Al-Romeedy, 2023. "The Effect of Benevolent Leadership on Job Engagement through Psychological Safety and Workplace Friendship Prevalence in the Tourism and Hospitality Industry," Sustainability, MDPI, vol. 15(17), pages 1-22, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:16:y:2024:i:16:p:7102-:d:1459124. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.