IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i20p13105-d940801.html
   My bibliography  Save this article

In Search of Effective Gen Z Engagement in the Hospitality Industry: Revisiting Issues of Servant and Authentic Leadership

Author

Listed:
  • Natalia Sigaeva

    (Faculty of Tourism, Eastern Mediterranean University, Famagusta 99628, Cyprus)

  • Huseyin Arasli

    (Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway)

  • Emel Ozdemir

    (Faculty of Communication, Department of Journalism, Akdeniz University, Antalya 07070, Turkey)

  • Guzide Atai

    (School of Computing and Technology, Eastern Mediterranean University, Famagusta 99628, Cyprus)

  • Emel Capkiner

    (School of Computing and Technology, Eastern Mediterranean University, Famagusta 99628, Cyprus)

Abstract

The purpose of this study is to provide a theoretical framework that demonstrates how psychological capital (PsyCap) can simultaneously mediate the effects of servant leadership (ServL) and authentic leadership (AuthL) on employee engagement in the workplace. This study examines whether AuthL better explains PsyCap and workplace engagement from the perspective of Generation Z (Gen Z) than ServL, although recent research shows that ServL and AuthL correlate well with Generations X and Y, respectively. In addition, there is limited research on the above aspects in the hospitality industry. These studies either have a very limited sample, contradictory results in their own context, or contradictory results in the same industry regarding the above relationships. This study will attempt to shed light on these contradictory findings. The researchers surveyed 393 members of Gen Z working in the hospitality business in one of Russia’s most popular destinations, Krasnodar. Data were analyzed using structural equation modeling, bootstrap analysis and descriptive statistics. Although both leadership styles have a positive impact on PsyCap and work engagement (WorkE) of Gen Z employees, AuthL has a greater impact on PsyCap and work engagement than ServL, according to the results. PsyCap was found to mediate the relationship between the two leadership styles and frontline Gen Z employees, and the study also found that it influenced overall Gen Z performance. The influence of PsyCap on the job engagement of Gen Z employees in the Russian hospitality industry is examined.

Suggested Citation

  • Natalia Sigaeva & Huseyin Arasli & Emel Ozdemir & Guzide Atai & Emel Capkiner, 2022. "In Search of Effective Gen Z Engagement in the Hospitality Industry: Revisiting Issues of Servant and Authentic Leadership," Sustainability, MDPI, vol. 14(20), pages 1-19, October.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:20:p:13105-:d:940801
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/20/13105/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/20/13105/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Fiona Edgar & Alan Geare & David Saunders & Maike Beacker & Ilai Faanunu, 2017. "A transformative service research agenda: a study of workers’ well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 37(1), pages 84-104, January.
    2. Brienna Perelli-Harris & Theodore Gerber, 2011. "Nonmarital Childbearing in Russia: Second Demographic Transition or Pattern of Disadvantage?," Demography, Springer;Population Association of America (PAA), vol. 48(1), pages 317-342, February.
    3. Luthans, Fred & Avolio, Bruce J. & Walumbwa, Fred O. & Li, Weixing, 2005. "The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance," Management and Organization Review, Cambridge University Press, vol. 1(2), pages 249-271, July.
    4. Mohamed Saeed Al Sahi AL Zaabi & Kamarul Zaman Ahmad & Chowdhury Hossan, 2016. "Authentic leadership, work engagement and organizational citizenship behaviors in petroleum company," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 811-830, July.
    5. Sen Sendjaya & James C. Sarros & Joseph C. Santora, 2008. "Defining and Measuring Servant Leadership Behaviour in Organizations," Journal of Management Studies, Wiley Blackwell, vol. 45(2), pages 402-424, March.
    6. Walumbwa, Fred O. & Mayer, David M. & Wang, Peng & Wang, Hui & Workman, Kristina & Christensen, Amanda L., 2011. "Linking ethical leadership to employee performance: The roles of leader-member exchange, self-efficacy, and organizational identification," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 204-213, July.
    7. Ozturk Ciftci, Didem & Erkanli, Hulya, 2020. "Mediating Role of the Positive Psychological Capital on the Relation between the Authentic Leadership Style and Employees’ Work Engagement: An Applied Study on Hospitality Industry," Business and Economics Research Journal, Uludag University, Faculty of Economics and Administrative Sciences, vol. 11(2), pages 461-478, April.
    8. Fred Luthans & Bruce J. Avolio & Fred O. Walumbwa & Weixing Li, 2005. "The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance," Management and Organization Review, International Association of Chinese Management Research, vol. 1(2), pages 249-271, July.
    9. Jay Jaewon Yoo & Todd J. Arnold, 2014. "Customer orientation, engagement, and developing positive emotional labor," The Service Industries Journal, Taylor & Francis Journals, vol. 34(16), pages 1272-1288, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hazem Ahmed Khairy & Mohamed Ahmed & Arwa Asiri & Foziah Gazzawe & Mohamed A. Abdel Fatah & Naim Ahmad & Ayman Qahmash & Mohamed Fathy Agina, 2024. "Catalyzing Green Work Engagement in Hotel Businesses: Leveraging Artificial Intelligence," Sustainability, MDPI, vol. 16(16), pages 1-17, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ayatakshee Sarkar & Naval Garg & DK Srivastava & BK Punia, 2024. "Can Gratitude Counter Workplace Toxicity? Exploring the Mediating Role of Psychological Capital (PsyCap)," Business Perspectives and Research, , vol. 12(2), pages 261-276, April.
    2. Mohd Hizam Hanafiah, & Sheikh Usman Yousaf, & Bushra Usman,, 2017. "The influence of psychological capital on the growth intentions of entrepreneurs: A study on Malaysian SME entrepreneurs," Business and Economic Horizons (BEH), Prague Development Center, vol. 13(5), pages 556-569, December.
    3. Aistė Dirzytė & Ona Gražina Rakauskienė & Vaida Servetkienė, 2017. "Evaluation of resilience impact on socio-economic inequality," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 4(4), pages 489-501, June.
    4. Fred Luthans & Steven M. Norman & Susan M. Jensen, 2007. "The value of the psychological capital of immigrant entrepreneurs," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 1(2), pages 161-175.
    5. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    6. Francoise Contreras & Juan C. Espinosa & Gustavo A. Esguerra, 2020. "Could Personal Resources Influence Work Engagement and Burnout? A Study in a Group of Nursing Staff," SAGE Open, , vol. 10(1), pages 21582440199, January.
    7. Yogesh Upadhyay & Dharmendra Kumar, 2020. "Leader–Member Exchange, Psychological Capital and Employees’ Creativity," Vision, , vol. 24(4), pages 406-418, December.
    8. Cixian Lv & Peijin Yang & Jingjing Xu & Jia Sun & Yuelong Ming & Xiaotong Zhi & Xinghua Wang, 2023. "Association between Urban Educational Policies and Migrant Children’s Social Integration in China: Mediated by Psychological Capital," IJERPH, MDPI, vol. 20(4), pages 1-18, February.
    9. Xinxin Wang & Shidan Xu & Yubo Zhuo & Julian Chun-Chung Chow, 2023. "Higher Income but Lower Happiness with Left-Behind Experience? A Study of Long-Term Effects for China’s Migrants," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 18(1), pages 411-434, February.
    10. Urmila Rani Srivastava & Vandana Maurya, 2017. "Organizational and Individual Level Antecedents of Psychological Capital and its Associated Outcomes: Development of a Conceptual Framework," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 205-236, August.
    11. Bret Crane, 2022. "Eudaimonia in Crisis: How Ethical Purpose Finding Transforms Crisis," Humanistic Management Journal, Springer, vol. 7(3), pages 391-416, December.
    12. Sheng-min Liu & Jian-qiao Liao & Hongguo Wei, 2015. "Authentic Leadership and Whistleblowing: Mediating Roles of Psychological Safety and Personal Identification," Journal of Business Ethics, Springer, vol. 131(1), pages 107-119, September.
    13. Diego R. Toubes & Noelia Araújo-Vila & Arthur Filipe Araújo & José Antonio Fraiz-Brea, 2023. "Resilience and individual competitive productivity: the role of age in the tourism industry," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
    14. Valentina Sommovigo & Ilaria Setti & Piergiorgio Argentero, 2019. "The Role of Service Providers’ Resilience in Buffering the Negative Impact of Customer Incivility on Service Recovery Performance," Sustainability, MDPI, vol. 11(1), pages 1-22, January.
    15. Ebru Yildiz, 2017. "The Effect of the Psychological Capital and Personality Characteristics of Employees on Their Organizational Commitment and Contribution to the Work: A Qualitative Research on Managers," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(4), pages 34-46, August.
    16. Welter, Chris & Scrimpshire, Alex, 2021. "The missing capital: The case for psychological capital in entrepreneurship research," Journal of Business Venturing Insights, Elsevier, vol. 16(C).
    17. Uju Violet Alola & Andrew Adewale Alola, 2018. "Can Resilience Help? Coping with Job Stressor," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(1), pages 141-152, March.
    18. Allison Crowe & J. Scott Glass & Mandee F. Lancaster & Justin M. Raines & Megan R. Waggy, 2017. "A Content Analysis of Psychological Resilience Among First Responders and the General Population," SAGE Open, , vol. 7(1), pages 21582440176, March.
    19. Şeşen, Harun & Sürücü, Lütfi & Maşlakcı, Ahmet, 2019. "On the Relation between Leadership and Positive Psychological Capital in the Hospitality Industry," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 24(2), pages 182-197.
    20. Kathrin Heinitz & Timo Lorenz & Daniel Schulze & Julia Schorlemmer, 2018. "Positive organizational behavior: Longitudinal effects on subjective well-being," PLOS ONE, Public Library of Science, vol. 13(6), pages 1-15, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:20:p:13105-:d:940801. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.