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“How does tech make you feel?” a review and examination of negative affective responses to technology use

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  • David Agogo
  • Traci J. Hess

Abstract

The study of individual, affect-related consequences from technology adoption and use is gaining traction in the information systems discipline. Efforts to explore affective reactions to technology have considered positive, affective constructs (e.g., enjoyment, playfulness, and flow), with a more recent focus on the dark side of technology use and constructs such as technostress, technophobia, and computer anxiety. While some research has examined these negative affective responses to technology, construct definitions and relationships are not well-defined or theoretically grounded. In this research, an integrative literature review is conducted on computer anxiety, technophobia and technostress, and the known antecedents, dimensions, and outcomes of each concept are organised into nomological networks. These nomological networks are then combined to identify inconsistencies and omissions in the literature. The Affective Response Model, a recently advanced, theoretically grounded taxonomy of affective responses to technology, is applied to differentiate the three constructs and to introduce technology-induced state anxiety (TISA), a new temporal (state-like) negative response to a specific instance of technology. Two empirical studies are conducted using existing and newly developed scales, and demonstrate that computer anxiety, technophobia, technostress and TISA are conceptually and empirically distinct and provide insight into how these constructs are related. Future research opportunities on affective responses to technology are described based on the integrated nomological network and empirical findings.

Suggested Citation

  • David Agogo & Traci J. Hess, 2018. "“How does tech make you feel?” a review and examination of negative affective responses to technology use," European Journal of Information Systems, Taylor & Francis Journals, vol. 27(5), pages 570-599, September.
  • Handle: RePEc:taf:tjisxx:v:27:y:2018:i:5:p:570-599
    DOI: 10.1080/0960085X.2018.1435230
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    Cited by:

    1. Khedhaouria, Anis & Montani, Francesco & Jamal, Arshad & Hussain Shah, Mahmood, 2024. "Consequences of technostress for users in remote (home) work contexts during a time of crisis: The buffering role of emotional social support," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
    2. Hazem Ahmed Khairy & Mohamed Ahmed & Arwa Asiri & Foziah Gazzawe & Mohamed A. Abdel Fatah & Naim Ahmad & Ayman Qahmash & Mohamed Fathy Agina, 2024. "Catalyzing Green Work Engagement in Hotel Businesses: Leveraging Artificial Intelligence," Sustainability, MDPI, vol. 16(16), pages 1-17, August.
    3. Diaa Ahmed Mohamed Ahmedien, 2024. "A drop of light: an interactive new media art investigation of human-technology symbiosis," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-20, December.

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