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The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Author

Listed:
  • Ha Nam Khanh Giao

    (Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam)

  • Bui Nhat Vuong

    (Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam)

  • Dao Duy Huan

    (Vice Rector of Nam Can Tho University, Can Tho 94000, Vietnam)

  • Hasanuzzaman Tushar

    (College of Business Administration, International University of Business Agriculture and Technology, Dhaka 1230, Bangladesh)

  • Tran Nhu Quan

    (Nida Business School-National Institute of Development Administration, Bangkok 10240, Thailand)

Abstract

The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees’ turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees’ work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes.

Suggested Citation

  • Ha Nam Khanh Giao & Bui Nhat Vuong & Dao Duy Huan & Hasanuzzaman Tushar & Tran Nhu Quan, 2020. "The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam," Sustainability, MDPI, vol. 12(5), pages 1-25, March.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:5:p:1857-:d:326901
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    References listed on IDEAS

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    1. Vuong, Bui Nhat, 2020. "An Empirical Analysis of Mobile Banking Adoption in Vietnam," OSF Preprints 94zxp, Center for Open Science.
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    Cited by:

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    2. José Aurelio Medina-Garrido & José María Biedma-Ferrer & Jaime Sánchez-Ortiz, 2020. "I Can’t Go to Work Tomorrow! Work-Family Policies, Well-Being and Absenteeism," Sustainability, MDPI, vol. 12(14), pages 1-22, July.
    3. Kanishka Pathak & Gyan Prakash & Monika Jain & Reeti Agarwal & Rekha Attri, 2024. "Do eco labels matter for green business strategy and sustainable consumption? A mixed method investigation on green products," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4271-4291, July.
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    5. Giao, Ha Nam Khanh & Hang, Tran Dieu & , Le Thai Son & Kiem, Dinh & Vuong, Bui Nhat, 2020. "Tourists satisfaction towards Bao Loc city, Vietnam," OSF Preprints n7u3c, Center for Open Science.
    6. Ying Kai Liao & Wann-Yih Wu & Tuan Cong Dao & Thi-Minh Ngoc Luu, 2021. "The Influence of Emotional Intelligence and Cultural Adaptability on Cross-Cultural Adjustment and Performance with the Mediating Effect of Cross-Cultural Competence: A Study of Expatriates in Taiwan," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    7. Jaeyoung Lim & Kuk-Kyoung Moon, 2023. "Exploring the Effect of Emotional Labor on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from Korean Firefighters," IJERPH, MDPI, vol. 20(5), pages 1-18, March.
    8. Tayyaba Iqbal & Muhammad Waqas Raja, 2024. "Examining the Effect of Interpersonal and Intrapersonal Conflict on Job Dissatisfaction and Employees Turnover Intention in the Health Care Sector of Pakistan," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(2), pages 181-188.
    9. Emily A. Paskewitz, 2021. "Exploring the Impact of Emotional Intelligence on Family Farm Member Conflict Experiences," Sustainability, MDPI, vol. 13(15), pages 1-18, July.
    10. Tayo Onijigin & Hale Özgit & Shiva Ilkhanizadeh, 2023. "The Nexus between Organisational Identification and Employees’ Behavioural Outcomes: Evidence from Ecotourism Businesses," Sustainability, MDPI, vol. 15(11), pages 1-14, May.
    11. Annick Parent-Lamarche, 2022. "Teleworking, Work Engagement, and Intention to Quit during the COVID-19 Pandemic: Same Storm, Different Boats?," IJERPH, MDPI, vol. 19(3), pages 1-19, January.
    12. Tung, Dao Duy, 2020. "An empirical assessment of organizational commitment and job performance vietnam small and medium-sized enterprises," OSF Preprints awuk7, Center for Open Science.
    13. Giao, Ha Nam Khanh & Ngan, Nguyen Thi Kim & Phuc, Nguyen Pham Hanh & Tuan, Huynh Quoc & Hong, Ha Kim & Anh, Huynh Diep Tram & Nhu, Duong Thi Huynh & Lan, Ngo Thi, 2020. "How Destination Image Factors Affect Domestic Tourists Revisit Intention to Ba Ria-Vung Tau Province, Vietnam," OSF Preprints cft6e, Center for Open Science.
    14. Pathak, Kanishka & Prakash, Gyan, 2023. "Exploring the role of augmented reality in purchase intention: Through flow and immersive experience," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
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    16. Jinan Fattah & Mehmet Yesiltas & Tarik Atan, 2022. "The Impact of Knowledge Sharing and Participative Decision-Making on Employee Turnover Intention: The Mediating Role of Perceived Organizational Support," SAGE Open, , vol. 12(4), pages 21582440221, October.

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