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Recommending green hotels to travel agencies’ customers

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  • Chen, Annie
  • Peng, Norman

Abstract

•This paper examines salespeople’s environmentally-friendly behavior.•Salespeople’s green hotel recommendation behavior is investigated.•Salespeople’s environmental concern affects their recommendation behavior.•Salespeople’s green hotel knowledge moderates their recommendation behavior.

Suggested Citation

  • Chen, Annie & Peng, Norman, 2014. "Recommending green hotels to travel agencies’ customers," Annals of Tourism Research, Elsevier, vol. 48(C), pages 284-289.
    • Handle: RePEc:eee:anture:v:48:y:2014:i:c:p:284-289
    DOI: 10.1016/j.annals.2014.07.003
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    References listed on IDEAS

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    1. Han, Heesup & Hsu, Li-Tzang (Jane) & Sheu, Chwen, 2010. "Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities," Tourism Management, Elsevier, vol. 31(3), pages 325-334.
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    Cited by:

    1. Yadegaridehkordi, Elaheh & Nilashi, Mehrbakhsh & Nizam Bin Md Nasir, Mohd Hairul & Momtazi, Saeedeh & Samad, Sarminah & Supriyanto, Eko & Ghabban, Fahad, 2021. "Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques," Technology in Society, Elsevier, vol. 65(C).
    2. Eneko Ibarnia & Lluís Garay & Antonio Guevara, 2020. "Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review," Sustainability, MDPI, vol. 12(23), pages 1-21, December.
    3. Fan Cheong & Young-Hee Lee, 2021. "Developing an Environmental Management System for Evaluating Green Casino Hotels," Sustainability, MDPI, vol. 13(14), pages 1-18, July.

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