IDEAS home Printed from https://ideas.repec.org/a/wly/sustdv/v30y2022i3p433-446.html
   My bibliography  Save this article

Corporate social responsibility model for a competitive and resilient hospitality industry

Author

Listed:
  • David Daniel Peña‐Miranda
  • Antonio Guevara‐Plaza
  • José Antonio Fraiz‐Brea
  • Mark Anthony Camilleri

Abstract

Despite there was significant increase in the corporate social responsibility (CSR) literature, in the last decade, little attention has been devoted to shed light on strategic CSR practices in the hospitality industry, especially in the context of developing countries. This paper uses a case‐study methodology to investigate the CSR practices of eight hotels in Santa Marta, Colombia. The results show that the hotel companies were implementing different CSR behaviors that can be classified as philanthropic‐reactive, legal‐reactive, and active groups. The findings revealed that their CSR activities were focused on adding value to their economic performance. This contribution implies that Individual improvement plans for each establishment and a CSR management model for the entire industry are proposed. The results have important theoretical and practical implications for academia and the hospitality industry. Future research should take into account more stakeholders and companies from other industries in the study area.

Suggested Citation

  • David Daniel Peña‐Miranda & Antonio Guevara‐Plaza & José Antonio Fraiz‐Brea & Mark Anthony Camilleri, 2022. "Corporate social responsibility model for a competitive and resilient hospitality industry," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 433-446, June.
    • Handle: RePEc:wly:sustdv:v:30:y:2022:i:3:p:433-446
    DOI: 10.1002/sd.2259
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/sd.2259
    Download Restriction: no
    File URL: https://libkey.io/10.1002/sd.2259?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Font, Xavier & Guix, Mireia & Bonilla-Priego, Ma Jesús, 2016. "Corporate social responsibility in cruising: Using materiality analysis to create shared value," Tourism Management, Elsevier, vol. 53(C), pages 175-186.
    2. Liang Zhu & Lingxue Zhan & Shaobo (Kevin) Li, 2021. "Is sustainable development reasonable for tourism destinations? An empirical study of the relationship between environmental competitiveness and tourism growth," Sustainable Development, John Wiley & Sons, Ltd., vol. 29(1), pages 66-78, January.
    3. Chung, Lai Hong & Parker, Lee D., 2010. "Managing social and environmental action and accountability in the hospitality industry: A Singapore perspective," Accounting forum, Elsevier, vol. 34(1), pages 46-53.
    4. Amr ElAlfy & Kareem M. Darwish & Olaf Weber, 2020. "Corporations and sustainable development goals communication on social media: Corporate social responsibility or just another buzzword?," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(5), pages 1418-1430, September.
    5. Font, Xavier & Walmsley, Andreas & Cogotti, Sara & McCombes, Lucy & Häusler, Nicole, 2012. "Corporate social responsibility: The disclosure–performance gap," Tourism Management, Elsevier, vol. 33(6), pages 1544-1553.
    6. María Consuelo Pucheta‐Martínez & Inmaculada Bel‐Oms & Mehdi Nekhili, 2019. "The contribution of financial entities to the sustainable development through the reporting of corporate social responsibility information," Sustainable Development, John Wiley & Sons, Ltd., vol. 27(3), pages 388-400, May.
    7. Beata Zatwarnicka-Madura & Dariusz Siemieniako & Ewa Glińska & Yauheniya Sazonenka, 2019. "Strategic and Operational Levels of CSR Marketing Communication for Sustainable Orientation of a Company: A Case Study from Bangladesh," Sustainability, MDPI, vol. 11(2), pages 1-19, January.
    8. Mark Anthony Camilleri, 2020. "European environment policy for the circular economy: Implications for business and industry stakeholders," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(6), pages 1804-1812, November.
    9. Carroll, Archie B., 1991. "The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders," Business Horizons, Elsevier, vol. 34(4), pages 39-48.
    10. Antonio Argandoña & Heidi Hoivik, 2009. "Corporate Social Responsibility: One Size Does Not Fit All. Collecting Evidence from Europe," Journal of Business Ethics, Springer, vol. 89(3), pages 221-234, November.
    11. Sang Jun Cho & Chune Young Chung & Jason Young, 2019. "Study on the Relationship between CSR and Financial Performance," Sustainability, MDPI, vol. 11(2), pages 1-26, January.
    12. Jeremy Moon, 2007. "The contribution of corporate social responsibility to sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 15(5), pages 296-306.
    13. Lai Hong Chung & Lee D. Parker, 2010. "Managing social and environmental action and accountability in the hospitality industry: A Singapore perspective," Accounting Forum, Taylor & Francis Journals, vol. 34(1), pages 46-53, March.
    14. Lee, Seoki & Seo, Kwanglim & Sharma, Amit, 2013. "Corporate social responsibility and firm performance in the airline industry: The moderating role of oil prices," Tourism Management, Elsevier, vol. 38(C), pages 20-30.
    15. Mark Anthony Camilleri, 2017. "Corporate sustainability and responsibility: creating value for business, society and the environment," Asian Journal of Sustainability and Social Responsibility, Springer, vol. 2(1), pages 59-74, September.
    16. Su, Lujun & Swanson, Scott R., 2017. "The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists," Tourism Management, Elsevier, vol. 60(C), pages 308-321.
    17. Mark Anthony Camilleri, 2019. "The circular economy's closed loop and product service systems for sustainable development: A review and appraisal," Sustainable Development, John Wiley & Sons, Ltd., vol. 27(3), pages 530-536, May.
    18. Falck, Oliver & Heblich, Stephan, 2007. "Corporate social responsibility: Doing well by doing good," Business Horizons, Elsevier, vol. 50(3), pages 247-254.
    19. Diana Corina Gligor-Cimpoieru & Valentin Partenie Munteanu & Renata Dana Nițu-Antonie & Andreia Schneider & Gheorghe Preda, 2017. "Perceptions of Future Employees toward CSR Environmental Practices in Tourism," Sustainability, MDPI, vol. 9(9), pages 1-14, September.
    20. Kun Li & Nasrin R. Khalili & Weiquan Cheng, 2019. "Corporate Social Responsibility Practices in China: Trends, Context, and Impact on Company Performance," Sustainability, MDPI, vol. 11(2), pages 1-19, January.
    21. Amer Ait Sidhoum & Teresa Serra, 2018. "Corporate Sustainable Development. Revisiting the Relationship between Corporate Social Responsibility Dimensions," Sustainable Development, John Wiley & Sons, Ltd., vol. 26(4), pages 365-378, July.
    22. Park, Sungbeen & Song, Sujin & Lee, Seoki, 2017. "Corporate social responsibility and systematic risk of restaurant firms: The moderating role of geographical diversification," Tourism Management, Elsevier, vol. 59(C), pages 610-620.
    23. Sadaf Ehsan & Mian Sajid Nazir & Mohammad Nurunnabi & Qasim Raza Khan & Samya Tahir & Ishfaq Ahmed, 2018. "A Multimethod Approach to Assess and Measure Corporate Social Responsibility Disclosure and Practices in a Developing Economy," Sustainability, MDPI, vol. 10(8), pages 1-18, August.
    24. Wells, Victoria K. & Manika, Danae & Gregory-Smith, Diana & Taheri, Babak & McCowlen, Clair, 2015. "Heritage tourism, CSR and the role of employee environmental behaviour," Tourism Management, Elsevier, vol. 48(C), pages 399-413.
    25. Lee, Choong-Ki & (Sunny) Kim, Jungsun & Kim, Jinok Susanna, 2018. "Impact of a gaming company's CSR on residents' perceived benefits, quality of life, and support," Tourism Management, Elsevier, vol. 64(C), pages 281-290.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mark Anthony Camilleri & Ciro Troise & Serena Strazzullo & Stefano Bresciani, 2023. "Creating shared value through open innovation approaches: Opportunities and challenges for corporate sustainability," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4485-4502, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. David Daniel Peña-Miranda & Jesús Arteaga-Ortiz & José Ramón-Cardona, 2019. "Determinants of CSR Application in the Hotel Industry of the Colombian Caribbean," Sustainability, MDPI, vol. 11(18), pages 1-19, September.
    2. Lin, Li-Pin (Lynn) & Yu, Chia-Yuan & Chang, Fu-Chen, 2018. "Determinants of CSER practices for reducing greenhouse gas emissions: From the perspectives of administrative managers in tour operators," Tourism Management, Elsevier, vol. 64(C), pages 1-12.
    3. Mark Anthony Camilleri, 2022. "Strategic attributions of corporate social responsibility and environmental management: The business case for doing well by doing good!," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(3), pages 409-422, June.
    4. Lin Zhang & Xiaochen Zhang & Jingjing An & Wei Zhang & Jingshen Yao, 2022. "Examining the Role of Stakeholder-Oriented Corporate Governance in Achieving Sustainable Development: Evidence from the SME CSR in the Context of China," Sustainability, MDPI, vol. 14(13), pages 1-22, July.
    5. Alatawi, Ibrahim A. & Ntim, Collins G. & Zras, Anis & Elmagrhi, Mohamed H., 2023. "CSR, financial and non-financial performance in the tourism sector: A systematic literature review and future research agenda," International Review of Financial Analysis, Elsevier, vol. 89(C).
    6. Mark Anthony Camilleri, 2020. "Strategic corporate social responsibility in tourism and hospitality," Sustainable Development, John Wiley & Sons, Ltd., vol. 28(3), pages 504-506, May.
    7. Erhan Boğan & Bekir Bora Dedeoğlu, 2020. "Hotel employees' corporate social responsibility perception and organizational citizenship behavior: Perceived external prestige and pride in organization as serial mediators," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(5), pages 2342-2353, September.
    8. Francisco González Santa Cruz & Iliana Loor Alcívar & Nelly Moreira Mero & Amalia Hidalgo-Fernández, 2020. "Analysis of the Dimensions of Corporate Social Responsibility: Study Applied to Co-operativism in Ecuador," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 148(2), pages 517-534, April.
    9. Keke Bai & Farid Ullah & Muhammad Arif & Sahar Erfanian & Saima Urooge, 2023. "Stakeholder-Centered Corporate Governance and Corporate Sustainable Development: Evidence from CSR Practices in the Top Companies by Market Capitalization at Shanghai Stock Exchange of China," Sustainability, MDPI, vol. 15(4), pages 1-25, February.
    10. Hua Yu & Muhammad Salman Shabbir & Naveed Ahmad & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Heesup Han & Miklas Scholz & Muhammad Safdar Sial, 2021. "A Contemporary Issue of Micro-Foundation of CSR, Employee Pro-Environmental Behavior, and Environmental Performance toward Energy Saving, Carbon Emission Reduction, and Recycling," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    11. Camelia-Daniela Hategan & Nicoleta Sirghi & Ruxandra-Ioana Curea-Pitorac & Vasile-Petru Hategan, 2018. "Doing Well or Doing Good: The Relationship between Corporate Social Responsibility and Profit in Romanian Companies," Sustainability, MDPI, vol. 10(4), pages 1-23, April.
    12. Ma Ying & Gashaw Awoke Tikuye & He Shan, 2021. "Impacts of Firm Performance on Corporate Social Responsibility Practices: The Mediation Role of Corporate Governance in Ethiopia Corporate Business," Sustainability, MDPI, vol. 13(17), pages 1-21, August.
    13. Eneko Ibarnia & Lluís Garay & Antonio Guevara, 2020. "Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review," Sustainability, MDPI, vol. 12(23), pages 1-21, December.
    14. Hyoung Ju Song & Kyung Ho Kang, 2019. "Implementing corporate social responsibility strategies in the hospitality and tourism firms: A culture-based approach," Tourism Economics, , vol. 25(4), pages 520-538, June.
    15. Azilah Kasim & Bussalin Khuadthong & Noormala Jailani & Muhammad Fauzi Mokhtar & Jasmine Zea Raziah Radha Rashid Radha & Maebel Leong, 2022. "The Importance of Community Perspectives on Hotel Community-Related CSR: A Position Paper," Sustainability, MDPI, vol. 14(8), pages 1-17, April.
    16. Yaeri Kim & Seojin Stacey Lee & Taewoo Roh, 2020. "Taking Another Look at Airline CSR: How Required CSR and Desired CSR Affect Customer Loyalty in the Airline Industry," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    17. Bing Hu & Yangying Tuou & Jing Liu, 2019. "How Does Destination Social Responsibility Impact Residents’ Pro-Tourism Behaviors? The Mediating Role of Place Attachment," Sustainability, MDPI, vol. 11(12), pages 1-14, June.
    18. Hana Hlochova, 2019. "The Origins of CSR In Theory and Practice: Chapter from CSR History In The CEE Region," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 10(4), pages 84-101, December.
    19. Kuo, Tsai Chi & Kremer, Gül E. Okudan & Phuong, Nguyen Thi & Hsu, Chia-Wei, 2016. "Motivations and barriers for corporate social responsibility reporting: Evidence from the airline industry," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 184-195.
    20. Ziogas, Ioannis & Metaxas, Theodore, 2018. "CSR in South Europe during the financial crisis and its relation to the financial states of Greek companies," MPRA Paper 92453, University Library of Munich, Germany.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:sustdv:v:30:y:2022:i:3:p:433-446. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1099-1719 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.