State and Order of Service Orientation Knowledge in Hospitality and Tourism Research: Systematic Literature Review
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References listed on IDEAS
- George, William R., 1990. "Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level," Journal of Business Research, Elsevier, vol. 20(1), pages 63-70, January.
- Magrath, A. J., 1986. "When marketing services, 4 Ps are not enough," Business Horizons, Elsevier, vol. 29(3), pages 44-50.
- Zhu, Ying & Freeman, Susan & Cavusgil, S. Tamer, 2018. "Service quality delivery in a cross-national context," International Business Review, Elsevier, vol. 27(5), pages 1022-1032.
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- Magnus Haukur Asgeirsson & Thorhallur Gudlaugsson & Gunnar Thór Jóhannesson, 2024. "The Relationships between Service Quality, Reputation, and Performance in Hospitality," Tourism and Hospitality, MDPI, vol. 5(3), pages 1-17, August.
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Keywords
service orientation; hospitality and tourism; order of knowledge; systematic literature review; qualitative methods;All these keywords.
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